topic Re: Shop HQ Wait Time Hold in Community Chat

Shop HQ Wait Time Hold

rms1954 — Thu, 28 Jul 2022 17:43:25 GMT

168 minutes LOLOLOL!!!

Re: Shop HQ Wait Time Hold

Kachina624 — Thu, 28 Jul 2022 17:48:33 GMT

@rms1954 If that is for CS, it'll sure get rid of a lot of pesky complaints from customers.

Re: Shop HQ Wait Time Hold

Diva on The Q — Thu, 28 Jul 2022 17:49:39 GMT

Are you telling us you waited on hold for 168 minutes!?!?!? I have no words.

Re: Shop HQ Wait Time Hold

rms1954 — Thu, 28 Jul 2022 18:04:44 GMT

@Diva on The Q wrote:
Are you telling us you waited on hold for 168 minutes!?!?!? I have no words.

No, that's what the wait time is.

Re: Shop HQ Wait Time Hold

Desertdi — Thu, 28 Jul 2022 18:45:10 GMT

@Kachina624 wrote:
@rms1954 If that is for CS, it'll sure get rid of a lot of pesky complaints from customers.

@Kachina624 Hmmmm......I just might change my "outgoing" msg to incude a wait-time......... di

Re: Shop HQ Wait Time Hold

Kachina624 — Thu, 28 Jul 2022 18:53:09 GMT

@Desertdi Let us know how that works out.

Re: Shop HQ Wait Time Hold

Diva on The Q — Thu, 28 Jul 2022 18:58:36 GMT

@rms1954 wrote:
@Diva on The Q wrote:
Are you telling us you waited on hold for 168 minutes!?!?!? I have no words.
No, that's what the wait time is.

Ok, thanks for the clarification!

Re: Shop HQ Wait Time Hold

Desertdi — Thu, 28 Jul 2022 19:00:13 GMT

@Kachina624 wrote:
@Desertdi Let us know how that works out.

@Kachina624 Speaking of "delays".....I had a broken water pipe in my master bath in June.....and the walls are ripped out, as well as the wood floors leading up to the bathroom. The restoration company was here today....and the soonest they can begin work is OCTOBER 24.

Re: Shop HQ Wait Time Hold

Kachina624 — Thu, 28 Jul 2022 19:27:45 GMT

@Desertdi Is it because they're so busy or because they can't get the necessary materials? In the meantime, I guess you're living in a mess.

Re: Shop HQ Wait Time Hold

Desertdi — Thu, 28 Jul 2022 20:00:44 GMT

@Kachina624 It's a combination of "everything". The house is "older".... I want to keep the porcelain sinks...but they are sea shell shaped, like big oval conch shells. OK.....BUT: It requires custom cabinetry.... The original was some kind of pressed fiberboard which disintegrated....and (obviously) is a discontinued product.... This will require a "REAL" woodworker, not just an installer.

The drywall was also ruined (soaked and bulging)....and the water between the interior and exterior walls also damaged the OUTSIDE STUCCO...where it meets the foundation slab.

The wood flooring is also "older" (narrow strips), and is also no longer manufactured as a standard product. It's hickory....not very popular these days.

The restoratation rep said it will take him "some time" to locate this stuff.....and then there's the (yada yada) delivery times, worker availability, and all the other standard blather.

Since my homeowners' ins IS GOING TO PAY, I guess I should be patient. AND YEAH, it's an ugly, depressing mess. di

Re: Shop HQ Wait Time Hold

Kachina624 — Thu, 28 Jul 2022 20:33:04 GMT

@Desertdi Do you by chance have polybutylene pipe in your house? I did and had to have the whole house replumbed to the tune of over $20,000 plus a couple thousand in excess water bills. It's a gray plastic-looking pipe

Re: Shop HQ Wait Time Hold

Sage04 — Thu, 28 Jul 2022 20:55:41 GMT

@Desertdi just imagine how beautiful it will look when it's all done. It would make the time go by faster.

Re: Shop HQ Wait Time Hold

Desertdi — Fri, 29 Jul 2022 02:04:03 GMT

@Kachina624 The incoming pipes are copper, and the outgoing are that "poly" stuff. The plumbers worked on BOTH, for about 8 hours. Total plumbing bill was around $5,000 (which I had to pay for myself.)

The current job is for restoration from water damage, which is covered by the insurance. I admit I am a "dummy" as far as "construction"....but the plumbers told me it looked like that bathroom had been "remodeled" at one time in the past. NOT BY ME!!!!

Re: Shop HQ Wait Time Hold

Desertdi — Fri, 29 Jul 2022 02:07:04 GMT

@Sage04 wrote:
@Desertdi just imagine how beautiful it will look when it's all done. It would make the time go by faster.

@Sage04 I think I'm still in SHOCK over this mess. I might need a "shrink" before this is over with (!!) di

Re: Shop HQ Wait Time Hold

CalminHeart — Fri, 29 Jul 2022 11:28:32 GMT

Retailers claim there is a worker shortage. I call b.s. on that. If they paid people a decent wage, there wouldn't be a worker shortage. People don't want to work for slave wages anymore.