topic Re: Forums Aren’t Working Correctly in Community Chat

Forums Aren’t Working Correctly

nrm — Fri, 22 Jul 2022 22:31:04 GMT

This is the second day in a row that the Forum page is showing correctly on my iPhone and iPad Air.
When I click on the Forum page the QVC page comes up but it shows all of the sales categories in a vertical line down the middle of the page.
I contacted Customer Service yesterday and again today. I was passed to several people each time, but I didn’t get any results. One customer service rep didn’t know what the forums were so she had to look it up. She said they weren’t working for her either.

Re: Forums Aren’t Working Correctly

lkat — Fri, 22 Jul 2022 22:35:15 GMT

The same thing is happening on my android phone. Very annoying!

Re: Forums Aren’t Working Correctly

kitcat51 — Fri, 22 Jul 2022 22:38:13 GMT

It's the 3rd day for me & today my easy pay acct is messed up too...I'm really mad, WTH QVC.

Re: Forums Aren’t Working Correctly

nrm — Fri, 22 Jul 2022 22:39:00 GMT

@Ikat it’s too bad that it’s not being taken care of. It’s very frustrating.

Re: Forums Aren’t Working Correctly

Mz iMac — Fri, 22 Jul 2022 22:45:43 GMT

@nrm

There are already numerous posts about this in the Customer Care forum area.

Re: Forums Aren’t Working Correctly

CatsyCline — Fri, 22 Jul 2022 23:08:57 GMT

@Mz iMac yah there are posts all over the forums yet nothing is being done! it's a fix that needs to be done in the code. For those viewing the problem site the entire site's headings are in straight old school HTML. Each Entry listed in blue is a hyperlink to a heading that should appear at the top of page. Instead it shows as a long verticle centered list. The coding is messed up.

selecting the Q icon takes me to the main QVC sales page - all Status Quo

Re: Forums Aren’t Working Correctly

Nonametoday — Fri, 22 Jul 2022 23:09:50 GMT

@Mz iMac wrote:
@nrm

There are already numerous posts about this in the Customer Care forum area.

@Mz iMac @nrm

And until it is fixed, there should be hundreds more.

Re: Forums Aren’t Working Correctly

TheMemphisVette — Fri, 22 Jul 2022 23:53:28 GMT

i am having no issues with

windows 10 always updated and Chrome browser

i just tried to open community with EDGE browser........it is a problem

Re: Forums Aren’t Working Correctly

kze — Sat, 23 Jul 2022 00:12:14 GMT

My window's 10 pc is messed up. I have two android tablets. The three year old is a mess but the one that's even older works. I keep all updated.

Re: Forums Aren’t Working Correctly

millieshops — Sat, 23 Jul 2022 00:14:27 GMT

@TheMemphisVette So weird I'm on Windows 10 with Edge (which I hate!) and have no QVC issues all week.

Re: Forums Aren’t Working Correctly

colliemom4 — Sat, 23 Jul 2022 00:18:48 GMT

Just because you don't have issues now doesn't mean you won't start to. There is definitely something wrong.

Re: Forums Aren’t Working Correctly

AuntG — Sat, 23 Jul 2022 00:36:10 GMT

This is terrible. I wasn't sure I'd even find the forums, but I kept scrolling. Come on QVC, if you want me to shop, give me a useable format.

Re: Forums Aren’t Working Correctly

Etoile308 — Sat, 23 Jul 2022 00:52:58 GMT

Are people having a problem buying any products, or just the forum? If it's a forum problem I don't image someone in Customer Service would be in a position to do anything. Other than maybe providing information on to whom should you address your concerns.

Considering how these forums were on the verge of disappearing I suspect this aspect of their website is low priority.

I'm not having an issue on any current device. All my softwear has the most current update.

I do see the wonky format on two old devices that can no longer support updates.

Re: Forums Aren’t Working Correctly

shoesnbags — Sat, 23 Jul 2022 02:05:43 GMT

So strange - I'm on Windows 10 using Firefox on a desktop computer and everything looks perfectly normal. I'll have to check my Ipad to see how things look there. My sympathies to everyone affected - so frustrating.

ETA Just checked my IPad and everything is normal on the forums and the QVC site. I can see all of my orders ok, and I looked up a new item, and played the video for it. This is an older iPad Air 2, so I haven't updated the OS since 13.5. I guess it's the later versions that QVC's software is not playing well with.

Re: Forums Aren’t Working Correctly

rms1954 — Sat, 23 Jul 2022 02:27:22 GMT

It would be nice to say something positive about QVC; unfortunately, between all the EZ pay issues and forum issues and in general their website, I can't think of one darn thing. It's really upsetting to a large percentage of us.

Re: Forums Aren’t Working Correctly

CalminHeart — Sat, 23 Jul 2022 11:24:39 GMT

I doubt Q will do anything to solve the problems. They wanted to get rid of the forums and changed their mind after the outcry. Having worked in IT for many years, that was the death knell for most system fixes.

Re: Forums Aren’t Working Correctly

chrystaltree — Sat, 23 Jul 2022 13:15:15 GMT

It's only affecting some people and only for the forums. If you change your browser, you should be fine.

Re: Forums Aren’t Working Correctly

Sooner — Sat, 23 Jul 2022 14:20:11 GMT

@chrystaltree I'll bet it is old browsers and old versions that finally don't have what they need to work with newer software versions from the sites. Things get so old they aren't supported.

Re: Forums Aren’t Working Correctly

Nonametoday — Sat, 23 Jul 2022 21:37:46 GMT

Wrong!

Re: Forums Aren’t Working Correctly

on the bay — Sat, 23 Jul 2022 22:01:00 GMT

All my devices are new so it is not due to old devices that can't upload or are not compatible with newer software.

Everyone has tried all browsers and it is not that.

Not strange that on every other website a device works on every site other than QVC's forums.

I was glad all mine were working and felt bad for those who it wasn't until yesterday when my phone doesn't get it anymore. Those who think they are fine, may be saying the same as many of us-we were ok until it wasn't.