topic FYI..easy pay payment problem... known issue in Community Chat

FYI..easy pay payment problem... known issue

ruthbe — Fri, 08 Jul 2022 19:03:42 GMT

I don't know if anyone else is having this problem...but FYI......

I always balance my checkbook to the penny. I always payoff my easy pay. I had noticed the last few QVC easypays have not been clearing from my bank. And this has been happening from the end of June.

I finally called my bank today to check to see if bank or QVC problem. Bank said that all QVC easy pays had been cleared so it must be QVC problem. Well I checked on QVC side. ....On QVC side it states in "in billing" for my payments....14 of them. So I called customer service. Turns out it is a known issue and they don't know when it will be resolved. So just continue as normal.

So if anyone has QVC easy payments that haven't cleared.....FYI....

Re: FYI..easy pay payment problem... known issue

Tinkrbl44 — Fri, 08 Jul 2022 19:21:32 GMT

@ruthbe

Huh .... I have never had that experience, but thanks for the heads up.

Re: FYI..easy pay payment problem... known issue

KingstonsMom — Fri, 08 Jul 2022 19:23:59 GMT

@ruthbe

Do yourself a favor and contact the 'QVCSocialTeam@QVC.com', giving them your order information, if anyone can help you, it's them!

Re: FYI..easy pay payment problem... known issue

millieshops — Fri, 08 Jul 2022 19:29:01 GMT

Haven't seen any differences in my EZPay listings. Everything looks right up to date.

Re: FYI..easy pay payment problem... known issue

lovejoy2u — Fri, 08 Jul 2022 19:43:34 GMT

I too am having the same problem (in billing) with an easy pay payment. The payment should have cleared on July 1st, so I contacted customer service today July 8th and was told “it should clear in 3 business days.” This is the first time I have had this problem so I will wait the allotted time to see if it has been resolved.

Re: FYI..easy pay payment problem... known issue

mspatmac — Fri, 08 Jul 2022 19:43:48 GMT

I pay my QVC bill on the "Pay My Bill" option on line through the QVC option on my account. have never had a problem. I get confirmation it's been submitted immediately and confirmation it's been paid within 2 or 3 days at the latest. I can also check my bank to see if it's pending.

Are you mailing checks @ruthbe

Re: FYI..easy pay payment problem... known issue

Sage04 — Fri, 08 Jul 2022 19:45:11 GMT

@KingstonsMom wrote:
@ruthbe

Do yourself a favor and contact the 'QVCSocialTeam@QVC.com', giving them your order information, if anyone can help you, it's them!

@KingstonsMomand @ruthbe this happened to me with one EZPay a few months ago. I sent an email to "QVCSocialTeam@QVC.com and it was taken care of. It's the right way to go.

Re: FYI..easy pay payment problem... known issue

Sage04 — Fri, 08 Jul 2022 20:02:19 GMT

@mspatmac wrote:
I pay my QVC bill on the "Pay My Bill" option on line through the QVC option on my account. have never had a problem. I get confirmation it's been submitted immediately and confirmation it's been paid within 2 or 3 days at the latest. I can also check my bank to see if it's pending.

Are you mailing checks @ruthbe

@mspatmac you can not use a check to pay Easy Pay installments. It has to be done by Credit or Debit Card. There is a glitch somewhere with the system.

Re: FYI..easy pay payment problem... known issue

char1976 — Fri, 08 Jul 2022 21:28:19 GMT

I'm having this problem also. Did the pay my bill so I could pay the easy pays off on my Q card and it's stiill showing that it is still in billing.

Re: FYI..easy pay payment problem... known issue

ruthbe — Mon, 11 Jul 2022 12:26:28 GMT

I have never had a problem with this before. I never mail checks to QVC. I have it set up with my checking /debit card. I go into the esy pay...click pay installmentwith my card and pay. And it states in billing. I have done it this way for several years. Never a problem.

Re: FYI..easy pay payment problem... known issue

ruthbe — Mon, 11 Jul 2022 13:26:14 GMT

I will try emailing the QVC social team to see what they have to say about the problem..thanks. It seems like other people are having the same issues..thanks

Re: FYI..easy pay payment problem... known issue

ruthbe — Mon, 11 Jul 2022 15:06:26 GMT

Just received an answer from the QVC social team...the billing/ finance department are doing a large system upgrade. This has caused some issues wiwth the billpay. They are working on correcting the issue as quickly as possible. We shall see.