topic Re: Lost My Name - Want It Back in Community Chat

Lost My Name - Want It Back

JeanLouiseFinch — Wed, 29 Jun 2022 15:28:58 GMT

Yesterday I tried leaving a question for a product. The website made me log in again asked me for my "name". It wouldn't accept my usual ID name, said it was already taken, so I just picked something else. Now every one of my posts has gotten that new name attached ?. I have a long-standing participation on these forums and want my old name back! I can't find anywhere in my settings, profile, etc. where I'm able to do that. I tried calling customer service and would you believe they have ZERO technical support over the phone. The shopping side CS can't help at all except for sending an email to the technical side. It's shameful that A multi billion dollar company doesn't have technical support available or that users can't go into their own profile to make their own adjustments.

Crossing my fingers that someone from QVC technical support will see this or I'll be stuck with my new ID ?

Re: Lost My Name - Want It Back

Sage04 — Wed, 29 Jun 2022 15:33:02 GMT

@JeanLouiseFinch wrote:
Yesterday I tried leaving a question for a product. The website made me log in again asked me for my "name". It wouldn't accept my usual ID name, said it was already taken, so I just picked something else. Now every one of my posts has gotten that new name attached ?. I have a long-standing participation on these forums and want my old name back! I can't find anywhere in my settings, profile, etc. where I'm able to do that. I tried calling customer service and would you believe they have ZERO technical support over the phone. The shopping side CS can't help at all except for sending an email to the technical side. It's shameful that A multi billion dollar company doesn't have technical support available or that users can't go into their own profile to make their own adjustments.

Crossing my fingers that someone from QVC technical support will see this or I'll be stuck with my new ID ?

@JeanLouiseFinch this has happened to some posters and it turned out ok. Someone will be able to tell you how it was done.

Re: Lost My Name - Want It Back

beach-mom — Wed, 29 Jun 2022 15:37:51 GMT

@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!

Re: Lost My Name - Want It Back

beckyb1012 — Wed, 29 Jun 2022 15:39:19 GMT

That happened to me several years back. I just stopped trying to sign on for a few days then bam it was all fine.

Re: Lost My Name - Want It Back

JeanLouiseFinch — Wed, 29 Jun 2022 15:40:57 GMT

@beach-mom wrote:
@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!

Re: Lost My Name - Want It Back

Sage04 — Wed, 29 Jun 2022 15:45:14 GMT

The email address I use for the Social Team is QVCSOCIALTEAM@QVC.COM and I always got a faster response.

Re: Lost My Name - Want It Back

JeanLouiseFinch — Wed, 29 Jun 2022 15:51:52 GMT

@Sage04 wrote:
The email address I use for the Social Team is QVCSOCIALTEAM@QVC.COM and I always got a faster response.

Re: Lost My Name - Want It Back

KingstonsMom — Wed, 29 Jun 2022 15:58:48 GMT

@JeanLouiseFinch wrote:
@beach-mom wrote:
@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!

@JeanLouiseFinch

That email address in incorrect for the Social Team, that email address is shown when the team responds to you via email.

The correct email is what @Sage04 posted,QVCSocialTeam@QVC.com.

Re: Lost My Name - Want It Back

RespectLife — Wed, 29 Jun 2022 17:24:49 GMT

@KingstonsMom wrote:
@JeanLouiseFinch wrote:
@beach-mom wrote:
@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!
@JeanLouiseFinch

That email address in incorrect for the Social Team, that email address is shown when the team responds to you via email.

The correct email is what @Sage04 posted,QVCSocialTeam@QVC.com.

Actually @KingstonsMom

It is NOT incorrect.

That is the address I have used for a very long time and it does go right through to them.

Just used it yesty.

Re: Lost My Name - Want It Back

ECBG — Wed, 29 Jun 2022 17:33:45 GMT

@JeanLouiseFinch

It seems like when that happened to me about 6 mos. ago, I logged out, reopened, and changd it back.

Re: Lost My Name - Want It Back

Sage04 — Wed, 29 Jun 2022 17:35:14 GMT

@RespectLife wrote:
@KingstonsMom wrote:
@JeanLouiseFinch wrote:
@beach-mom wrote:
@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!
@JeanLouiseFinch

That email address in incorrect for the Social Team, that email address is shown when the team responds to you via email.

The correct email is what @Sage04 posted,QVCSocialTeam@QVC.com.

Actually @KingstonsMom

It is NOT incorrect.

That is the address I have used for a very long time and it does go right through to them.

Just used it yesty.

@RespectLife yes some Posters have sent emails to the outgoing email address. The Social Team have said before to use the incoming email address QVCsocialteam@qvc.com because you get a faster response. I usually get a response in 10 minutes so I prefer to use this one.

Re: Lost My Name - Want It Back

JeanLouiseFinch — Wed, 29 Jun 2022 17:48:05 GMT

@ECBG wrote:
@JeanLouiseFinch

It seems like when that happened to me about 6 mos. ago, I logged out, reopened, and changd it back.

Thanks, @ECBG. Tried that several times and it remains. Hopefully I'll hear back from the social team soon.

Re: Lost My Name - Want It Back

nyc1 — Wed, 29 Jun 2022 18:07:31 GMT

@JeanLouiseFinch I saw your picture on another post, and IMMEDIATELY knew it was you and wondered what happened to your original name. I want it back TOO!!!!!!

Hoping to see the former you soon! Good luck.

Re: Lost My Name - Want It Back

KingstonsMom — Wed, 29 Jun 2022 20:12:38 GMT

@Sage04 wrote:
@RespectLife wrote:
@KingstonsMom wrote:
@JeanLouiseFinch wrote:
@beach-mom wrote:
@JeanLouiseFinch - Email the Social Team at social.team@qvc.com. Usually they will get back to you right away, and I'm sure they'll be able to help. Good luck!
@JeanLouiseFinch

That email address in incorrect for the Social Team, that email address is shown when the team responds to you via email.

The correct email is what @Sage04 posted,QVCSocialTeam@QVC.com.

Actually @KingstonsMom

It is NOT incorrect.

That is the address I have used for a very long time and it does go right through to them.

Just used it yesty.
@RespectLife yes some Posters have sent emails to the outgoing email address. The Social Team have said before to use the incoming email address QVCsocialteam@qvc.com because you get a faster response. I usually get a response in 10 minutes so I prefer to use this one.

@Sage04

That's exactly what the social team told me.

Re: Lost My Name - Want It Back

JeanLouiseFinch — Wed, 29 Jun 2022 21:27:11 GMT

Thanks to @loriqvc, who replied to me in another forum, I'M BACK! Oh, I feel so much better now. 😊😊😊😊

Re: Lost My Name - Want It Back

Drythe — Thu, 30 Jun 2022 00:29:08 GMT

@JeanLouiseFinch

Did exactly the same thing last week. I had no idea I would feel so disconcerted about a new name.

Next day went back to feedback, tried to leave a note, got the same - new name message- quick as a bunny, I typed in my old name, and all returned to normal.

This suggestion was from the Social Team, bless them, glad you are whole!

Re: Lost My Name - Want It Back

Sage04 — Thu, 30 Jun 2022 00:45:41 GMT

@JeanLouiseFinch welcome back!!

Re: Lost My Name - Want It Back

Trailrun23 — Fri, 01 Jul 2022 03:25:14 GMT

Same thing has happened to me more than once. I must be on my fourth nickname by now. IT is not Q's strongpoint.

Re: Lost My Name - Want It Back

hckynutjohn — Fri, 01 Jul 2022 06:12:46 GMT

@JeanLouiseFinch wrote:
Yesterday I tried leaving a question for a product. The website made me log in again asked me for my "name". It wouldn't accept my usual ID name, said it was already taken, so I just picked something else. Now every one of my posts has gotten that new name attached ?. I have a long-standing participation on these forums and want my old name back! I can't find anywhere in my settings, profile, etc. where I'm able to do that. I tried calling customer service and would you believe they have ZERO technical support over the phone. The shopping side CS can't help at all except for sending an email to the technical side. It's shameful that A multi billion dollar company doesn't have technical support available or that users can't go into their own profile to make their own adjustments.

Crossing my fingers that someone from QVC technical support will see this or I'll be stuck with my new ID ?

@JeanLouiseFinch

I must be missing something here. Is you nic not @JeanLouiseFinch? That is what I see.

hckynut 🇺🇸