topic Re: AUTO INSURANCE SUGGESTIONS in Community Chat

AUTO INSURANCE SUGGESTIONS

pdlinda — Wed, 29 Jun 2022 18:20:51 GMT

After 30 years with USAA I'm finally ready to "pull the plug" and transfer all my accounts to other providers.

About 10 days ago I spent an hour on the phone with a USAA CS agent. We went over all aspects of my auto coverage and she quoted me an annual fee.

Yesterday, I received the official docs for renewal of my auto policy and it was $100 MORE than the agreed up amount.

I had an issue with a grossly mishandled credit card fraud issue last year, so this latest issue has convinced me to finally sever from USAA

Any suggestions for an auto insurance company with U.S. based customer service would be appreciated.

Re: AUTO INSURANCE SUGGESTIONS

Kachina624 — Wed, 29 Jun 2022 18:34:58 GMT

@pdlinda I too have become disenchanted with USAA. I understand they contracted many aspects of the company functions some time ago and things seem to have been on the skids ever since.

One thing that alarmed me was that they say they have a lifetime guarantee on body work done on a car but even with a massive computer system, they have no records of past repairs done. How are you supposed to take advantage of the warranty when the paint starts to peel?

Re: AUTO INSURANCE SUGGESTIONS

pdlinda — Wed, 29 Jun 2022 18:46:43 GMT

From reading the USAA customer complaint sites, it's clear that their loyal customer ranks are being shredded by, as you mentioned, their obvious business decision to farm out many of their operations to sub-contractors.

When I spoke to the auto insurance CS woman who gave me the inaccurate quote a few weeks ago, her level of expertise was far below what existed in the company for many years.

I have 3 other accts with them that I'll have to move as well.

Are you planning to switch carriers and, if yes, how will you make your selection?

There are SO MANY carriers out there. I simply don't know where to start and don't want to wind up worse than I am right now.

Re: AUTO INSURANCE SUGGESTIONS

Boehm Collector — Wed, 29 Jun 2022 18:57:30 GMT

@pdlinda .. don't know where you live. But if you are in Connecticut, Maryland, New Jersey, Ohio or Pennsylvania, try NJM. I have my homeowners and car insurance with them. They are excellent and are located in New Jersey.

Re: AUTO INSURANCE SUGGESTIONS

pdlinda — Wed, 29 Jun 2022 18:59:42 GMT

@Boehm Collector I live in Arizona.

Re: AUTO INSURANCE SUGGESTIONS

Boehm Collector — Wed, 29 Jun 2022 19:13:12 GMT

@pdlinda wrote:
@Boehm Collector I live in Arizona.

Too bad you can't use NJM. Their rates are good and their customer service is amazing.

Re: AUTO INSURANCE SUGGESTIONS

chickenbutt — Wed, 29 Jun 2022 19:15:23 GMT

I've been with AAA for decades and have always been pleased. But, I don't know if they are a nationwide company or not.

Re: AUTO INSURANCE SUGGESTIONS

pdlinda — Wed, 29 Jun 2022 19:36:20 GMT

@Boehm Collector May I have their phone # so I can call them and see if they can recommend an auto insurance co in AZ? Thank you!!

Re: AUTO INSURANCE SUGGESTIONS

shoechic — Wed, 29 Jun 2022 19:52:54 GMT

Try GEICO 1-800-841-3000

@pdlinda

Re: AUTO INSURANCE SUGGESTIONS

madzonie — Wed, 29 Jun 2022 20:01:12 GMT

We're in Arizona and have been with The Hartford/AARP for years. Every year I shop around, but The Hartford always wins.

Re: AUTO INSURANCE SUGGESTIONS

Meowingkitty — Wed, 29 Jun 2022 20:17:37 GMT

Arizona also and we have AAA/Hartford also. Prior to that I had Amica. Both have been good. The only reason I changed from Amica was Hartford was a lot cheaper for the same coverage.

Re: AUTO INSURANCE SUGGESTIONS

pdlinda — Wed, 29 Jun 2022 20:19:23 GMT

@madzonie Thank you!

By coincidence, before re-locating to AZ 30 yrs ago, I lived in the Hartford, CT area for 25 yrs so I know the Hartford well!

I will give them a call!!

Re: AUTO INSURANCE SUGGESTIONS

eadu4 — Wed, 29 Jun 2022 20:22:33 GMT

I have had Erie/Relyance for many years and have never had a problem with them. Their agents are courtious, and go out of their way to help and have always called me back.

Re: AUTO INSURANCE SUGGESTIONS

Boehm Collector — Wed, 29 Jun 2022 21:20:14 GMT

@pdlinda NJM's phone number is (800)232-6600. Good luck!

Re: AUTO INSURANCE SUGGESTIONS

Kachina624 — Thu, 30 Jun 2022 01:50:50 GMT

@pdlinda I'll probably stay with USAA until they do something to make me really mad. I just finished a claim on car insurance for a new back window in my SUV, and although they didn't do much other than an email or two, the job got done and everything went smoothly. No hassle at all.

Re: AUTO INSURANCE SUGGESTIONS

Lovs2shop — Thu, 30 Jun 2022 14:09:29 GMT

We also have Erie for home and auto. They don't advertise and keep costs down. Word of mouth is how I found out about them. Their CS is USA based

and offer excellant service. When we had a claim they

were very helpful and paid us quickly.

Re: AUTO INSURANCE SUGGESTIONS

jlkz — Thu, 30 Jun 2022 14:34:43 GMT

@pdlinda

If you have homeowner insurance and want to bundle it with your car insurance, why not use an insurance broker who can choose from many different sources. Ours gets the best rate on each of the many different policies we have with his office. He also discusses with us the increase levels for replacement costs.

He works with us as our needs change and researches the questions we present. This why we remain with his office: the companies who insure our needs may change but he doesn't.

Good luck with your search...having a trusted professional by your side will give you confidence that you aren't being taken advantage of.

Re: AUTO INSURANCE SUGGESTIONS

ValuSkr — Thu, 30 Jun 2022 14:48:30 GMT

@Boehm Collector wrote:
@pdlinda wrote:
@Boehm Collector I live in Arizona.
Too bad you can't use NJM. Their rates are good and their customer service is amazing.

Their comercials are pretty good too: "No Jingles or Mascots."

Re: AUTO INSURANCE SUGGESTIONS

BLH — Thu, 30 Jun 2022 15:32:28 GMT

We have had Nationwide for over 40 years. No problems.

Re: AUTO INSURANCE SUGGESTIONS

silkyk — Thu, 30 Jun 2022 15:42:17 GMT

AAA is the way to go. The only insurance co. that DH and I have been pleasantly surprised with their wonderful service.