topic Re: What is going on with QVC shipping in Community Chat

What is going on with QVC shipping

Linda417 — Sat, 18 Jun 2022 15:16:23 GMT

Has anyone else been having trouble with shipping? Any idea what is going on?
I have had several items show label was printed and ups did not pick up
I just paid quite a bit for an expedited order for Father’s Day and it happened again. I placed the order a second time and now it’s stuck in “preparing your order status”
This morning I checked on two orders I have been waiting on …. Sane thing label was prepared ups never picked up the package. These items are no longer available. I was refunded, however, that takes 7-10 days.
Refunds have been another issue. All these orders that never ship do get refunded but it takes over a month.
This is not the QVC I am used to!!! What on earth is going on?

Re: What is going on with QVC shipping

claros — Sat, 18 Jun 2022 15:25:07 GMT

Not as frustrating as your situation, but puzzleing. Last few items ordered, I received a shipped notice days after they have been delivered.

Seems something is amiss with the shipping dept.

Re: What is going on with QVC shipping

bronxgal1 — Sat, 18 Jun 2022 15:32:12 GMT

I, too have had the same issues! I have about four items I am still waiting for. In process, preparing order, back order. I tried cancelling an order but I couldn't. Costomer service said it was in process I didn't get it until 2 weeks later.

Something has defintely gone amiss with QVC!!:

Re: What is going on with QVC shipping

pretty pitty — Sat, 18 Jun 2022 15:40:07 GMT

I'am getting the same message your item shipped but never picked up by UPS a couple of days ago. This never happened before. The item I ordered is being presented on air this morning for purchase but I'm still waiting for shipment on item that was presented and purchased a week ago. Beyond frustrating. Just check tracking # on UPS site and it says waiting for item so it doesn't seem to be on their end.

Re: What is going on with QVC shipping

Group 5 minus 1 — Sat, 18 Jun 2022 15:40:21 GMT

I order a ring. Delivered by USPS earlyl and w/no probs

Re: What is going on with QVC shipping

Foxxee — Sat, 18 Jun 2022 15:57:05 GMT

Yes, my most recent order. It wasn't picked up for 3 days. UPS is usually very prompt.

Try tracking your order on Ship24.com to see if Newgistics, a third party shipper, used by USPS is delivering your order part of the destination.

This company always has delays. Often they pick up orders from QVC's fulfillment center. Look for "Shipping Partner" on your QVC tracking information. Sometimes, instead of using shipping partner, they disguise themselves as USPS or UPS.

After picking up at QVC, they drop orders off at an UPS facility who takes them part of the way to another UPS facility closer to your house. Newgistics picks them up at UPS then back to their facility where they may sit for days. They, then deliver to your post office when they feel like it.

Ship24.com always lists all shippers involved in deliveries at the bottom of the page.

On occasion, tracking will not show notifications at all until after the package was delivered. Ship24.com gets on its tracking information from the shippers, so if you don't see anything, shippers haven't been adding notifications.

If all this sounds confusing, it's because USPS is using Newgistics. It would take a lot of stomping our feet and pounding our fists to get USPS to stop using this company.

Oh, by the way, Newgistics is the shipper who delivers QVC's returns that take forever.

Re: What is going on with QVC shipping

reviewer from sc — Sat, 18 Jun 2022 16:04:00 GMT

It's unfortunate, but I've learned that if you want something quickly, you don't order from QVC. I only order from QVC if I don't mind waiting on the item. Don't trust the "guaranteed by such-and-such date" either. I almost never get my items by that date. No problem anymore. I just order something else from somewhere else or I go to town and purchase in stores.

Also, the returns are a nightmare on this website. I don't return items very often, but I recently returned a coat because of the horrible material. They received the return, but haven't processed it yet. I've been with QVC since at least 2010. I remember you used to get your items pretty quickly, and you could count on the "guaranteed" date. That has changed in recent years. I've heard from other on this forum that it's because QVC has teamed with Logistics--whatever that is. Maybe someone else has more information on that...

Re: What is going on with QVC shipping

drizzellla — Sat, 18 Jun 2022 16:12:40 GMT

I don't think it is just QVC having shipping issues. This is my tracking information from an item I bought June 1. Have no idea what happened between June 2 and June 14. Or why it was received in Langhorne, PA Post Office and then out for delivery in Pennsylvania by way of New Jersey.

Tracking History

Jun 17, 2022

DELIVERED [IN/AT MAILBOX]

10:26 AM ET, , PA, US

TENDERED TO DELIVERY SERVICE PROVIDER

07:58 AM ET, Avenel, NJ, US

ARRIVAL DESTINATION DHL ECOMMERCE FACILITY

07:24 AM ET, Avenel, NJ, US

OUT FOR DELIVERY

06:10 AM ET, PA, US

ARRIVAL AT POST OFFICE

05:34 AM ET, Langhorne, PA, US

ARRIVED USPS SORT FACILITY

04:19 AM ET, Langhorne, PA, US

Jun 15, 2022

DEPARTURE ORIGIN DHL ECOMMERCE FACILITY

01:51 AM ET, Mableton, GA, US

Jun 14, 2022

PROCESSED

11:49 AM ET, Mableton, GA, US

PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER

09:02 AM ET, Mableton, GA, US

Jun 02, 2022

EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER OR AWAITING PROCESSING

05:41 PM EDT

DHL ECOMMERCE CURRENTLY AWAITING SHIPMENT AND TRACKING WILL BE UPDATED WHEN RECEIVED

05:33 PM EDT

Re: What is going on with QVC shipping

Thats Me — Sat, 18 Jun 2022 16:17:02 GMT

I've had several order in process since May! Several items have shipped on time but generally shipping is beyond ridiculous. And so are returns. After 20 years of shopping here, a lot, I'm considering taking my hard-earned money elsewhere.

I haven't had such bad recent experience with any other retailer.

Re: What is going on with QVC shipping

tampalady — Sat, 18 Jun 2022 16:23:40 GMT

I have a Candace Cameon Bure shirt sitting since the 6th. Social team just told me they are having shipping problems and it looks like it should be shipped soon. I could be wearing that shirt now if it was here. I just keep waiting with patience to see if it ever arrivals. Good Luck to us all.

Re: What is going on with QVC shipping

laluzdelmundo — Sat, 18 Jun 2022 16:30:32 GMT

Not to pile on with further crankiness over QVC's processing & shipping issues, but I ordered a lamp from Wayfair in the early hours of June 17 (this is June 18) and it is already shipped (free) by FedEx. Expected delivery is this Monday.

Wayfair is a much smaller company than QVC. Perhaps it could be argued that smaller is more efficient. But then look at A****n (too huge to even understand) or even Macy's. Their shipping and returns work fine.

I am typically very satisfied with my QVC purchases and shop here with only the minimal expectation that my order will eventually arrive.

Re: What is going on with QVC shipping

shoechic — Sat, 18 Jun 2022 17:15:44 GMT

@tampalady wrote:
I have a Candace Cameon Bure shirt sitting since the 6th. Social team just told me they are having shipping problems and it looks like it should be shipped soon. I could be wearing that shirt now if it was here. I just keep waiting with patience to see if it ever arrivals. Good Luck to us all.

I pre-ordered a TSV item on 5/13 supposed to be delivered by 5/20. It was not an advance order, not backordered, not waitlisted. On 5/23 (10 days after ordering) I contacted the social team to find out what's up. They told me they are confident it would be shipping in the next couple of days - sometime in May. It just shipped yesterday. Now this item sold out on 5/16 when it was presented & I've been watching & there is no indication that it has been restocked. So I figure they are sending me someone else's return. I can tell you it better be in pristine condition or it is going back.

Re: What is going on with QVC shipping

JohnnyWasnt — Sat, 18 Jun 2022 16:44:32 GMT

@tampalady I feel your pain! My CCB items ordered 5/30 haven't shipped yet!

One went on backorder as the status was "preparing your order". I ordered before anything was even presented.

They are still "preparing" my order

Re: What is going on with QVC shipping

Kachina624 — Sat, 18 Jun 2022 16:51:01 GMT

@Linda417 Every day there is at least one discussion on this issue, usually more. There us nothing special going in at QVC other than that, due to the way they must schedule the showing of merchandise months in advance and it often doesn t arrive in time, it affects them more than it does retailers with storefronts.

https://community.qvc.com/t5/Community-Chat/Very-Slow-Processing-Times-on-Orders/td-p/7520640

Re: What is going on with QVC shipping

PeggyWL — Sat, 18 Jun 2022 17:00:15 GMT

I'm not trying to pile on either but...

Several orders from late May and early June are still "Preparing Your Order". I'm sorry, 3 weeks to prepare an order?

Several emails "your order has been delayed". If it's delayed, why can't I cancel the order?

I not at the end of my rope but the end is certainly in sight and I've been a customer forever!

Thanks for letting me vent.

Re: What is going on with QVC shipping

eddyandme — Sat, 18 Jun 2022 17:01:03 GMT

I've kinda given up, i.e., if I check my orders and something I've jus ordered goes on 'advance' or waitlisted, I cancel. Don't bother with tracking anymore as oftentimes it's incorrect.

A CCB blouse ordered on 6/2 is still 'in process': I am unable to cancel it. I don't expect to purchase something and not receive it until a month later. Imho, if shipping problems is not an in-house problem, QVC should let the customer cancel it; if in-house problem, they should immediately correct the problem. Shipping problems have been going on much too long: apparently QVC isn't concerned keeping their customer base.

I did cancel and order today. Ordered scissors on 6/1, EDD 6/13 - was still 'in process' today. It's just ridiculous!

Yes, HSN gets orders out ASAP! Perhaps QVC should consult them to get a handle on how it's done.

Re: What is going on with QVC shipping

PeggyWL — Sat, 18 Jun 2022 17:01:16 GMT

@Kachina624 wrote:
@Linda417 Every day there is at least one discussion on this issue, usually more. There us nothing special going in at QVC other than that, due to the way they must schedule the showing of merchandise months in advance and it often doesn t arrive in time, it affects them more than it does retailers with storefronts.

https://community.qvc.com/t5/Community-Chat/Very-Slow-Processing-Times-on-Orders/td-p/7520640

If they don't have it in their warehouses, they shouldn't air it.

Re: What is going on with QVC shipping

pretty pitty — Sat, 18 Jun 2022 17:02:11 GMT

@Foxxee wrote:
Yes, my most recent order. It wasn't picked up for 3 days. UPS is usually very prompt.

Try tracking your order on Ship24.com to see if Newgistics, a third party shipper, used by USPS is delivering your order part of the destination.

This company always has delays. Often they pick up orders from QVC's fulfillment center. Look for "Shipping Partner" on your QVC tracking information. Sometimes, instead of using shipping partner, they disguise themselves as USPS or UPS.

After picking up at QVC, they drop orders off at an UPS facility who takes them part of the way to another UPS facility closer to your house. Newgistics picks them up at UPS then back to their facility where they may sit for days. They, then deliver to your post office when they feel like it.

Ship24.com always lists all shippers involved in deliveries at the bottom of the page.

On occasion, tracking will not show notifications at all until after the package was delivered. Ship24.com gets on its tracking information from the shippers, so if you don't see anything, shippers haven't been adding notifications.

If all this sounds confusing, it's because USPS is using Newgistics. It would take a lot of stomping our feet and pounding our fists to get USPS to stop using this company.

Oh, by the way, Newgistics is the shipper who delivers QVC's returns that take forever.

I tried this tracking service and it says no service available so who knows what system is in play here. It's probably sitting in a bin in the warehouse waiting for someone to dispatch UPS for pick up. I really would'nt care but they charge your credit card once it says shipped but it actually isn't.

Re: What is going on with QVC shipping

Jk9 — Sat, 18 Jun 2022 17:08:41 GMT

Shipping to my area from QVC seems to be great. Items are moving quickly through the delivery process and arriving promptly.

Re: What is going on with QVC shipping

LilLadyNJ — Sat, 18 Jun 2022 17:21:30 GMT

It has been a problem for me as well. Back in May, I ordered a TSV, and it took eight days for them to ship the item and then another eight days to be delivered. I will no longer order from QVC.