topic Re: Very Slow Processing Times on Orders in Community Chat

Very Slow Processing Times on Orders

caseybum — Fri, 17 Jun 2022 13:42:52 GMT

I ordered a pair of Capri pants and a top for vacation over 5 days ago. I leave next thrusday and the orders have been "Processing" ever since. I cannot cancel the orders because they are Processing but at this rate I will not have them in time! So frustrating because now they will sit at the post office for the 3 weeks I am gone and then I will need to pay the return shipping costs to return them!

I think I am pretty much all done with QVC!

Plus returns take forever to be refunded!

Re: Very Slow Processing Times on Orders

cjm61 — Fri, 17 Jun 2022 13:47:32 GMT

I know how disappointing it is when you look forward to something and it doesn't arrive in time. However, as many threads have stated, never order anything from QVC you need by a specific date.

Re: Very Slow Processing Times on Orders

mimibarb — Fri, 17 Jun 2022 14:01:01 GMT

I have a check order I am waiting for, they cashed my check days ago it doesn't say it is being processed or has been shipped, very very slow.

Returns are even worse, on top of that no return labels are included with your purchase can't even print one.

I think I will stop ordering from QVC too frustrating not worth my time.

Re: Very Slow Processing Times on Orders

RespectLife — Fri, 17 Jun 2022 14:05:56 GMT

@caseybum

@mimibarb

Returns do NOT take forever IF you use the fairly new EZ return system.

email: qvceasyreturns@qvc.com

Give all the order info

Tell them outcome: refund or start an exchange

Use return label if provided or print one. No printer? They can mail you one.

Schedule FREE USPS pickup

Within DAYS your refund will already be processing...or your new item order will be started.

It's simple and FAST

Re: Very Slow Processing Times on Orders

rms1954 — Fri, 17 Jun 2022 14:34:28 GMT

@caseybum wrote:
I ordered a pair of Capri pants and a top for vacation over 5 days ago. I leave next thrusday and the orders have been "Processing" ever since. I cannot cancel the orders because they are Processing but at this rate I will not have them in time! So frustrating because now they will sit at the post office for the 3 weeks I am gone and then I will need to pay the return shipping costs to return them!
I think I am pretty much all done with QVC!
Plus returns take forever to be refunded!

If you shop here often, you must be aware of the processing time of most orders. If you want things expected by a certain time, you need to take the issues into consideration. I have an order from 11 days ago that just shipped today (and that was a different site and not QVC). It's the way of internet shopping now.

Re: Very Slow Processing Times on Orders

Effie54 — Fri, 17 Jun 2022 14:41:24 GMT

Yup, it's the story of how it goes now on the Q. My pet peeve is that as soon as you order, it goes to "in process" and can't be cancelled. It takes days to "preparing your order", eventually getting shipped. I've learned from experience that if I want some thing sent quickly, I have to order elsewhere. There is no way to get it soon. Especially now that UPS just doesn't deliver any of QVC's packages. It goes directly to the mail shipper, then to the post office. What a mess!

Re: Very Slow Processing Times on Orders

RespectLife — Fri, 17 Jun 2022 16:55:50 GMT

@rms1954 wrote:
@caseybum wrote:
I ordered a pair of Capri pants and a top for vacation over 5 days ago. I leave next thrusday and the orders have been "Processing" ever since. I cannot cancel the orders because they are Processing but at this rate I will not have them in time! So frustrating because now they will sit at the post office for the 3 weeks I am gone and then I will need to pay the return shipping costs to return them!
I think I am pretty much all done with QVC!
Plus returns take forever to be refunded!
If you shop here often, you must be aware of the processing time of most orders. If you want things expected by a certain time, you need to take the issues into consideration. I have an order from 11 days ago that just shipped today (and that was a different site and not QVC). It's the way of internet shopping now.

Very true @rms1954

I did a recent order w/ Wayfair...just 2 little outdoor pillows.

Took over 2.5 weeks to process and another week in shipping (fed ex)

An order with Chicos took 3 weeks, one sweater.

An order with Target, same thing.

Only Wally gets things to me in less than a week for most, 1 wk max.

Re: Very Slow Processing Times on Orders

Kachina624 — Fri, 17 Jun 2022 18:21:14 GMT

All retailers are having problems with unexpected delays or cancellations in manufacturing and shipping. Wal-Mart and Target report this as the cause of a lower than expected earnings report. Revlon is blaming supply chain issues in part for its bankrupcy. Its just a sign of the times.

If you need something by a deadline, go to a b&m store and buy it.

Re: Very Slow Processing Times on Orders

geezerette — Fri, 17 Jun 2022 18:25:44 GMT

@RespectLife wrote:
@rms1954 wrote:
@caseybum wrote:
I ordered a pair of Capri pants and a top for vacation over 5 days ago. I leave next thrusday and the orders have been "Processing" ever since. I cannot cancel the orders because they are Processing but at this rate I will not have them in time! So frustrating because now they will sit at the post office for the 3 weeks I am gone and then I will need to pay the return shipping costs to return them!
I think I am pretty much all done with QVC!
Plus returns take forever to be refunded!
If you shop here often, you must be aware of the processing time of most orders. If you want things expected by a certain time, you need to take the issues into consideration. I have an order from 11 days ago that just shipped today (and that was a different site and not QVC). It's the way of internet shopping now.

Very true @rms1954

I did a recent order w/ Wayfair...just 2 little outdoor pillows.

Took over 2.5 weeks to process and another week in shipping (fed ex)

An order with Chicos took 3 weeks, one sweater.

An order with Target, same thing.

Only Wally gets things to me in less than a week for most, 1 wk max.

I don't order from a lot of other retailers, but except for Chewy, all my other orders normally arrive in comparable time with most of my QVC orders. Sometimes I'll get an Amazon order earlier if it's coming from a vendor.

Re: Very Slow Processing Times on Orders

caseybum — Fri, 17 Jun 2022 19:32:39 GMT

It has been terrible for the past few months. Basically since they had that fire, they have never recovered.

Many people are telling me it is always this slow. Definitely not the case! I live in the northeast not too far from their warehouses and I use to have my orders in about a week from the time they were ordered.

Not anymore it can take 2 to 3 weeks! I don;t have this problem with HSN or other retailers, only QVC.

Re: Very Slow Processing Times on Orders

rms1954 — Fri, 17 Jun 2022 19:33:19 GMT

Right now I have 15 orders processing for 15 days or more. One they aired last night for the first time and now imy order (6/1) is delayed. How do they figure that???

Re: Very Slow Processing Times on Orders

caseybum — Fri, 17 Jun 2022 19:33:46 GMT

WOW! I usually have my orders from most laces within a week to 10 days and I order online alot

Re: Very Slow Processing Times on Orders

Kachina624 — Fri, 17 Jun 2022 20:07:39 GMT

@rms1954 wrote:
Right now I have 15 orders processing for 15 days or more. One they aired last night for the first time and now imy order (6/1) is delayed. How do they figure that???

@rms1954 I explained it in my post above. I've also said it about a million times before. THINGS DON'T ARRIVE AS SCHEDULED.

Re: Very Slow Processing Times on Orders

Cakers3 — Fri, 17 Jun 2022 22:17:53 GMT

@Kachina624 wrote:
All retailers are having problems with unexpected delays or cancellations in manufacturing and shipping. Wal-Mart and Target report this as the cause of a lower than expected earnings report. Revlon is blaming supply chain issues in part for its bankrupcy. Its just a sign of the times.

If you need something by a deadline, go to a b&m store and buy it.

@Kachina624

The supply chain may have contributed to the demise of Revlon (in their opinion) but it is only one bit of the bankruptcy.

Revlon is over $3 billion in debt. The debt did not happen overnight or because their nail polish was stuck on a cargo ship in the ocean.

Revlon has filed before and has been struggling for a long time.

Personally, I am surprised that Revlon has survived as long as it has.

Re: Very Slow Processing Times on Orders

rms1954 — Sat, 18 Jun 2022 00:08:04 GMT

@Kachina624 wrote:

@rms1954 wrote:
Right now I have 15 orders processing for 15 days or more. One they aired last night for the first time and now imy order (6/1) is delayed. How do they figure that???
@rms1954 I explained it in my post above. I've also said it about a million times before. THINGS DON'T ARRIVE AS SCHEDULED.

I am aware how things are working ... just commiserating with the OP. No need to repeat yourself a million times. Most of us get it.

Re: Very Slow Processing Times on Orders

Kachina624 — Sat, 18 Jun 2022 01:33:24 GMT

@rms1954 It's obvious many here are clueless. Haven't you noticed?

Re: Very Slow Processing Times on Orders

Icegoddess — Sat, 18 Jun 2022 01:54:14 GMT

@caseybum wrote:
It has been terrible for the past few months. Basically since they had that fire, they have never recovered.
Many people are telling me it is always this slow. Definitely not the case! I live in the northeast not too far from their warehouses and I use to have my orders in about a week from the time they were ordered.
Not anymore it can take 2 to 3 weeks! I don;t have this problem with HSN or other retailers, only QVC.

It's happening at HSN too, and I have been a big fan of them over QVC in the past. I have one order that has been delayed twice. I'm sure that is a supply chain problem. But the other order is a sale item. I got a Shipped notification from them, but it's still just sitting there. You would think an item on sale would be available. I currently have one outstanding item from QVC and according to their tracking info it actually made it to my mail facility and then took a side trip to GA where it supposedly is sitting. Not QVC's fault I guess since it actually did leave their facility, but I won't be ordering anything else until I receive my items.