topic Re: Tracfone Call OMG in Community Chat

Tracfone Call OMG

Jordan2 — Sat, 04 Jun 2022 02:55:38 GMT

I've spent an hour and a half of my life I won't get back talking to Tracfone's customer service reps. I have a Tracfone I got from HSN last August, I'm not a heavy user and I had many minutes, texts, and data that have rolled over through all the years I have used various phones. My phone was working okay until a couple of days ago, no more mobile service no making or receiving calls, no texting or receiving texts. I called Tracfone's customer service number and spoke to two different people both of which had accents I had a hard time understanding them. They need to authenticate you, for a phone, asking a million questions like they're writing a book about you! This first guy was of no help at all and he proceeds to pawn me off to someone else. She tells me at first I have no service date, no data, minutes, or texts! I tell her that can't be I have over 3,000 minutes and texts and 3 GB of data left. She asks for info about my previous phone, I don't know, I don't have it anymore. I then tell her I want to unlock my phone, all of a sudden she tells me I'm not eligible for a free unlocking as my end of service date is November 20 ( all of a sudden she found this info). She tells me to unlock it earlier costs $42. She did take my word for the minutes, texts, and data I had and got authorization to give it to me ( I'm not 100% a got them). When my time is up with them ( maybe before) me and my phone will be looking for another cellphone plan.

Re: Tracfone Call OMG

781Florist — Sat, 04 Jun 2022 03:12:11 GMT

I had a Tracfone back when you got triple minutes for life ( the phone's, not yours.)

I tried to put minutes on the phone online, and only got to the very end when it would not give the triple minutes. I called their customer service who asked me for my account and credit card number and I was adamant that I wasn't going to be charged again for these minutes and she said absolutely not. I checked my bank later that day and lo and behold...charged twice.

Numerous calls to their customer service and was told over and over they only charged me once. I went to my bank and the rep looked it up on their computer and saw the two charges for the same thing. She called them herself and was told that they absolutely did not charge twice. She told them she was from the bank and was looking right at it and if they didn't remove it she would initiate the process of a Visa card suspension for Tracfone. Boom! Credit issued and problem resolved. I used up the minutes and bought an iPhone.. When someone shows you who they are, believe them.

Re: Tracfone Call OMG

kitcat51 — Sat, 04 Jun 2022 03:31:46 GMT

Tracfone is a mess since Verizon took over...my phone was locked twice for 3 days with no explanation except to call a number on a certain day & time to unlock, when the time came the message from Tracfone was to just hit restart. I've been a Tracfone customer since 2009 using a 3g flip with NO problems, now with the 4g phone & the takeover it's nothing but problems...ugh.

Re: Tracfone Call OMG

Kachina624 — Sat, 04 Jun 2022 04:08:39 GMT

It may be time for many of us to consider moving on to another cartier. Maybe they're phasing out TracFone in lieu of Verizon's lower cost plans. Eliminating competition, as it were.

Re: Tracfone Call OMG

shoekitty — Sat, 04 Jun 2022 04:26:59 GMT

I have had Verizon for both home and iPhone for years u. They are horrible , just horrible. There is nothing good to say, except we haven't had issues lately, thank God. Verizon sold our home phone to Frontier a few years ago and it is even worse. There is no customer service. Look up neither Verizon or frontier have a good national reputation. How do they stay in business ? the phone service you get is good, it the customer service that is terrible. I know for a fact they don't service land lines anymore. Our neighborhood still has telephone poles, we were loosing service all the time, as were the neighbors, or the lines woukd scramble I would get others calls and visa Vera. They did something to alleviate it, then sold our town to another network. Frontier

Re: Tracfone Call OMG

hckynutjohn — Sat, 04 Jun 2022 05:34:19 GMT

@Jordan2 wrote:
I've spent an hour and a half of my life I won't get back talking to Tracfone's customer service reps. I have a Tracfone I got from HSN last August, I'm not a heavy user and I had many minutes, texts, and data that have rolled over through all the years I have used various phones. My phone was working okay until a couple of days ago, no more mobile service no making or receiving calls, no texting or receiving texts.

I called Tracfone's customer service number and spoke to two different people both of which had accents I had a hard time understanding them. They need to authenticate you, for a phone, asking a million questions like they're writing a book about you! This first guy was of no help at all and he proceeds to pawn me off to someone else. She tells me at first I have no service date, no data, minutes, or texts!

I tell her that can't be I have over 3,000 minutes and texts and 3 GB of data left. She asks for info about my previous phone, I don't know, I don't have it anymore. I then tell her I want to unlock my phone, all of a sudden she tells me I'm not eligible for a free unlocking as my end of service date is November 20 ( all of a sudden she found this info). She tells me to unlock it earlier costs $42. She did take my word for the minutes, texts, and data I had and got authorization to give it to me ( I'm not 100% a got them). When my time is up with them ( maybe before) me and my phone will be looking for another cellphone plan.

Re: Tracfone Call OMG

OKPrincess — Sat, 04 Jun 2022 10:25:17 GMT

Most of the comments l shown about Tracfone are the reasons DH and I went back to using iPhone last December.

Haven't regretted our decision.

Re: Tracfone Call OMG

deeva — Sat, 04 Jun 2022 12:31:13 GMT

Fortunately I haven't had any issues with my Tracfone.
I did switch carriers when I bought my unlocked phone at Best Buy. I now have T-Mobile instead of Verizon.

Re: Tracfone Call OMG

Spurt — Sat, 04 Jun 2022 21:46:01 GMT

@kitcat51 wrote:
Tracfone is a mess since Verizon took over...my phone was locked twice for 3 days with no explanation except to call a number on a certain day & time to unlock, when the time came the message from Tracfone was to just hit restart. I've been a Tracfone customer since 2009 using a 3g flip with NO problems, now with the 4g phone & the takeover it's nothing but problems...ugh.
@kitcat51

Yep, Verizon is a mess ----they botched up Tracfone (I cant get the APP to work, only the website to check usage or add data or service)....and I heard from a friend that had their FIOS (cable service) which was also nightmare too.....It looks like Verizon isnt for me and Ill be looking for another cell phone service too.....🙄

Re: Tracfone Call OMG

Spurt — Sat, 04 Jun 2022 13:51:22 GMT

@Kachina624 wrote:
It may be time for many of us to consider moving on to another cartier. Maybe they're phasing out TracFone in lieu of Verizon's lower cost plans. Eliminating competition, as it were.

@Kachina624

I think you are right.....anyone know of any cell phone company that has good customer service----without the high price tags?????

Re: Tracfone Call OMG

Spurt — Sat, 04 Jun 2022 13:51:55 GMT

@shoekitty wrote:
I have had Verizon for both home and iPhone for years u. They are horrible , just horrible. There is nothing good to say, except we haven't had issues lately, thank God. Verizon sold our home phone to Frontier a few years ago and it is even worse. There is no customer service. Look up neither Verizon or frontier have a good national reputation. How do they stay in business ? the phone service you get is good, it the customer service that is terrible. I know for a fact they don't service land lines anymore. Our neighborhood still has telephone poles, we were loosing service all the time, as were the neighbors, or the lines woukd scramble I would get others calls and visa Vera. They did something to alleviate it, then sold our town to another network. Frontier

@shoekitty

A few years ago I had to get rid of my landline, I was getting nothing but bad reception and static and even AT&T would not service landlines, they said I'd have to call an electrician and that was the end of my landline (luckily I only used my landline for emergencies---when the power went out and with an old style phone I could still make calls using the landline)......

Re: Tracfone Call OMG

stevieb — Sat, 04 Jun 2022 14:12:52 GMT

Add me to the growing list of formerly satisfied customers who will be going with a different carrier sooner rather than later. Their CS used to be competent if sometimes a challenge to understand, but lately, they're hard to reach and once you do they don't seem to resolve issues. My last contact with them was via chat, as I never could get through on any of their phone numbers. The agent supposedly transferred minutes from an older phone to a newer one, but they never showed up. I keep telling myself to call them back, but just not sure I'm up for the hassle. I guess it's time for me to go with a real grown up cellphone next time around and I can tell you, it won't be via Verizon or any of their affiliates. There is nothing about that company that induces me to trust them or to have any level of confidence in them.

Re: Tracfone Call OMG

chrystaltree — Sat, 04 Jun 2022 14:12:01 GMT

My first cell phone was a Trac way back before they had smart phones and I stayed with Trac for years. Their customer was always a nightmare. It's in India and between the background noises and the heavy accents, I'd be on the phone almost in tears. Then my my nephew put me on his T Mobile account and I've been happy ever since.

Re: Tracfone Call OMG

depglass — Sat, 04 Jun 2022 14:25:27 GMT

Verizon took over? That means they are going from bad to worse. Next time I venture into a new phone for travel, I'll contact Consumer Cellular. Ted Danson sold me.

Re: Tracfone Call OMG

Kachina624 — Sat, 04 Jun 2022 14:55:53 GMT

@Spurt wrote:
@Kachina624 wrote:
It may be time for many of us to consider moving on to another cartier. Maybe they're phasing out TracFone in lieu of Verizon's lower cost plans. Eliminating competition, as it were.
@Kachina624

I think you are right.....anyone know of any cell phone company that has good customer service----without the high price tags?????

@Spurt I intend to investigate Consumer Cellular. They win awards for their CS. Budget friendly.

Re: Tracfone Call OMG

SharkE — Sat, 04 Jun 2022 14:59:03 GMT

I had Tracfone and only paid 100 a yr for it when I would buy a one yr card for 100 plus all those taxes and fees.

quality of pictures I would get wasn't worth a hoot. Had a bunch of minutes left, but, didn't care. Switched to Jitterbug I got from Best Buy couldn't get reception where I live I think they are mainly for city people or if you live close to a tower. Took that back and got store credit.

Went to Walmart woman told me since I'm not a heavy user (still have land line) that I should go with Straight Talk like her mother. Phone was 50 bucks. Lowest monthly plan to where you have to buy a monthly card was 35, went with that one.

Pictures coming in are so much clearer

no reception trouble

lot easier to use no more pecking out letters it's like a pc keyboard

don't have to peck 3 times on a letter to get to the 'C'. Hated that.

You can buy your card at the Walmart. I signed up for auto pay thru my bank account get a 1.00 off (34) by the time they add taxes comes out to 38 a month. Texas taxes 8.25%

Taking my own pictures is easy, sending them is easy. Really satisfied with them. Unfortunately, with every company these days your apt to get

somebody from India, china, Mexico. I feel sorry for those who are hard of hearing plus having to listen to fast talking accents. Even Q now you

never know what country you'll be talking to.

I got unlimited talk and texts don't have to watch the meter hate that too

Got that on my internet service too no "data usage" unlimited monthly usage.

I like Straight Talk and the people at Walmart can set it up for you just give them your email and they can activate it for you.

Re: Tracfone Call OMG

Spurt — Sat, 04 Jun 2022 15:00:32 GMT

@Kachina624 wrote:

@Spurt wrote:
@Kachina624 wrote:
It may be time for many of us to consider moving on to another cartier. Maybe they're phasing out TracFone in lieu of Verizon's lower cost plans. Eliminating competition, as it were.
@Kachina624

I think you are right.....anyone know of any cell phone company that has good customer service----without the high price tags?????
@Spurt I intend to investigate Consumer Cellular. They win awards for their CS. Budget friendly.

@Kachina624

I was thinking of them too....🤔

Re: Tracfone Call OMG

Spurt — Sat, 04 Jun 2022 15:07:03 GMT

@SharkE wrote:
I had Tracfone and only paid 100 a yr for it when I would buy a one yr card for 100 plus all those taxes and fees.

quality of pictures I would get wasn't worth a hoot. Had a bunch of minutes left, but, didn't care. Switched to Jitterbug I got from Best Buy couldn't get reception where I live I think they are mainly for city people or if you live close to a tower. Took that back and got store credit.

Went to Walmart woman told me since I'm not a heavy user (still have land line) that I should go with Straight Talk like her mother. Phone was 50 bucks. Lowest monthly plan to where you have to buy a monthly card was 35, went with that one.

Pictures coming in are so much clearer
no reception trouble
lot easier to use no more pecking out letters it's like a pc keyboard
don't have to peck 3 times on a letter to get to the 'C'. Hated that.

You can buy your card at the Walmart. I signed up for auto pay thru my bank account get a 1.00 off (34) by the time they add taxes comes out to 38 a month. Texas taxes 8.25%

Taking my own pictures is easy, sending them is easy. Really satisfied with them. Unfortunately, with every company these days your apt to get
somebody from India, china, Mexico. I feel sorry for those who are hard of hearing plus having to listen to fast talking accents. Even Q now you
never know what country you'll be talking to.

I got unlimited talk and texts don't have to watch the meter hate that too
Got that on my internet service too no "data usage" unlimited monthly usage.

I like Straight Talk and the people at Walmart can set it up for you just give them your email and they can activate it for you.

@SharkE

Thanks for the info.....I live in the city no reception issues, even when I go out to the Hill Country.....I take photos but thats not a priority for me....

One question about Straight Talk so its unlimited data too? .....I always have enough for talk/text but occasionally have to buy data with Tracfone....

Re: Tracfone Call OMG

SharkE — Sat, 04 Jun 2022 15:22:14 GMT

yep, with their cheapest card at Walmart it will say on the green card

"UNLIMTED TALK AND TEXT"

I like that they set it up for you with the company. You can either go to walmart every month to refill or just let them hit your credit card (what I do not bank account I'd forgot) let them hit walmart credit card monthly for the 38 (using the walmart card I get reward points too LOL no flies on me)

Re: Tracfone Call OMG

Kachina624 — Sat, 04 Jun 2022 15:38:26 GMT

@SharkE You say "unlimited talk and text" but how about data? That was the question.