topic Re: QVC has gone bonkers in Community Chat

QVC has gone bonkers

StateofMichigan — Fri, 13 May 2022 11:26:52 GMT

We’ve all had issues with QVC the past few years. I guess now a days we blame everything on Covid19. But today I received 3 separate emails telling me my orders will be delayed. Hmmm I received these orders last week. I checked on the QVC site they show processing. I also had to call QVC about 2 orders that were returned for exchange that were now out of stock and they still charged me for return shipping. CS gladly took care of it but you need to be an accountant to track the billing errors. On top of that I received another order with the wrong merchandise and invoice and the CS rep told be to keep or donate and she would send me out the correct item. Crazy how QVC doesn’t seem to be able to sync their company’s various departments and frustrating at the same time

Re: QVC has gone bonkers

Spurt — Fri, 13 May 2022 11:35:44 GMT

@StateofMichigan

A lot of it has to do with the fire that destroyed their North Carolina warehouse and main shipping point, now they have to rely on other warehouses or get orders shipped directly from the manufacturer.....

Re: QVC has gone bonkers

Harpa — Fri, 13 May 2022 11:48:23 GMT

The routing of merchandise is sure bonkers! You can't blame that on North Carolina!

Re: QVC has gone bonkers

Anonymous — Fri, 13 May 2022 12:06:48 GMT

This post has been removed by QVC because off topic

Re: QVC has gone bonkers

On It — Fri, 13 May 2022 12:15:48 GMT

The routing of the merchandise for delivery is not a QVC problem. That problem is with the shipping company.

Re: QVC has gone bonkers

StateofMichigan — Fri, 13 May 2022 13:29:08 GMT

I didn’t mention routing.

Re: QVC has gone bonkers

kaydee50 — Fri, 13 May 2022 14:29:32 GMT

It should be fairly simple to keep track of orders. IMO, the entire IT department needs an overhaul.

Re: QVC has gone bonkers

Kachina624 — Fri, 13 May 2022 15:13:17 GMT

People who think Covid is over and gone are not up on their current events. It has been raging in Asia where much of what we buy is made and from where it is shipped. Its so bad there, they've fenced in apartment buildings to keep people at home. It has seriously affected production and shipment of goods.

In my experience, UPS seems to have fallen apart and QVC's use of a "shipping partner" is royally delaying the receipt of our orders.

Re: QVC has gone bonkers

On It — Fri, 13 May 2022 15:34:52 GMT

Routing was mentioned by @Harpa. Sorry about the confusion @StateofMichigan.

Re: QVC has gone bonkers

skatting44 — Fri, 13 May 2022 15:32:24 GMT

Billing error were happening prior to the fire. When you ship back " your way" they charge you return shipping or when you send to exchange they charge return shipping when they are out of stock. If QVC is out of stock when you want an exchange it's their problem but they charge you return shipping as if you had intended on a return. Also, unlike other companies they don't detail your return fees.

Re: QVC has gone bonkers

Lipstickdiva — Fri, 13 May 2022 15:54:42 GMT

@Kachina624 wrote:
People who think Covid is over and gone are not up on their current events. It has been raging in Asia where much of what we buy is made and from where it is shipped. Its so bad there, they've fenced in apartment buildings to keep people at home. It has seriously affected production and shipment of goods.

In my experience, UPS seems to have fallen apart and QVC's use of a "shipping partner" is royally delaying the receipt of our orders.

@Kachina624 Shanghai is the only area i know of with these ridiculous lockdowns. If you look at the numbers, it wasn't really raging at all. They are just crazy cautious to the point of overkill.

Re: QVC has gone bonkers

Harpa — Fri, 13 May 2022 16:31:47 GMT

@On It wrote:
Routing was mentioned by @Harpa. Sorry about the confusion @StateofMichigan.

Yes, I picked up on the "bonkers." Not from a 3rd party shipping company, but from the QVC facility -- from Nevada to Canada?! And then to a few towns in my state -- okay, that's fine, but not yet to me!

Did we have to go via Canada? I'm not necessarily complaining about a delay, nor anything really. I just do not understand this arrangment.

Re: QVC has gone bonkers

Duckncover — Thu, 19 May 2022 01:29:05 GMT

I rarely order from QVC, but have had real issues with a few other companies. I think blaming COVID right now because they can't ship a pkg from Asheville to Joplin, MO within three weeks is a real stretch.

Re: QVC has gone bonkers

Snoopp — Fri, 20 May 2022 10:51:44 GMT

I've found that Covid affected a lot of businesses and it seems that many never really got back to where they were prior. In many cases, that means poor customer service.

Customer service was very good at qvc years ago. Not the case now.

I can't explain the crazy shipping that I sometimes see.