topic Re: No Return Labels in Community Chat

No Return Labels

Winkk — Mon, 02 May 2022 13:17:13 GMT

I've read other comments on this forum about not getting return labels with your packages but I always have. However, I just received a D & C shirt I want to return and no return label. I went on line to print one out and it says "image not available". Huh!

I do a live chat and this was the response I received:

My apologies for the misunderstanding. We want to make our return service experience the best it can be, and that means reducing wait time, refunding faster, exchanging quicker, and simply making things better for our customer. We’re excited to take the first steps in our multi-layered plan to make this happen. As part of our improvements, we’re gradually eliminating the Q Return Label from our packaging process and guiding customers online to initiate their return or exchange

We’re working to make our returns process a better experience for you. I can get your exchange/return started right away and email you a Q Return Label!”

This is not convenience to me because I don't have a printer. (I work part time and use my work printer when needed.) So, I have to wait 7 - 10 days for them to mail it. They say they are trying to improve things but it's hard for me to see that happening.

Now I'll think twice before I buy anything.

Re: No Return Labels

RespectLife — Mon, 02 May 2022 13:26:27 GMT

Things always change it seems and many times it doesn't suit us!

However, you said you can just print it at work, so why not do that? Why wait for snail mail?

I don't return many things so it is not an issue for me...but if people return a LOT, I can see where it might get annoying.

Everything these days is just click here, click there!

I NEVER get packing slips or return labels from most places I shop. Wally, Target, Amazon....nothing ever.

Everything is done via email or online.

QVC is just now equalling most other retailers.

Re: No Return Labels

Winkk — Mon, 02 May 2022 13:33:38 GMT

@RespectLife wrote:
Things always change it seems and many times it doesn't suit us!

However, you said you can just print it at work, so why not do that? Why wait for snail mail?

I don't return many things so it is not an issue for me...but if people return a LOT, I can see where it might get annoying.

Everything these days is just click here, click there!

I NEVER get packing slips or return labels from most places I shop. Wally, Target, Amazon....nothing ever.

Everything is done via email or online.

QVC is just now equalling most other retailers.

I only work two mornings a week. I don't order much from other retailers to know if they include return labels. I know Amazon doesn't but for some reason their returns seem easier because I'm clost to several drop off locations.

I guess I'm just ranting, but it annoyed me.

Re: No Return Labels

millieshops — Mon, 02 May 2022 14:13:12 GMT

I know they all those return labels are a small part of the overall problem, but as more and more of our commerce goes online, just think of the millions of gummy return labels ending up in our landfills.

Seems like not automatically including them would be a bit helpful and if all the retailers adopted the practice, we wouldn't have to remember who does and who doesn't include a return label every time.

Re: No Return Labels

Kachina624 — Mon, 02 May 2022 16:03:33 GMT

Hand-write your own return label on a 3X5 card. The return address depends on where you live; they're listed in the CS section. Go to post office and pay yourself to send it. Just be sure they don't charge you for a return label.

Re: No Return Labels

Mindy D — Tue, 03 May 2022 14:35:23 GMT

@Winkk I'm in the same boat as you are. I have no printer. My suspicion is that QVC is doing this to make it more difficult to make a return. I have no idea what I'm going to do about it now.

Re: No Return Labels

Mindy D — Tue, 03 May 2022 14:37:49 GMT

@Kachina624 @Is there any way to do this if I want UPS to pick up the item at my home?

Re: No Return Labels

Spurt — Tue, 03 May 2022 14:56:55 GMT

@millieshops wrote:
I know they all those return labels are a small part of the overall problem, but as more and more of our commerce goes online, just think of the millions of gummy return labels ending up in our landfills.

Seems like not automatically including them would be a bit helpful and if all the retailers adopted the practice, we wouldn't have to remember who does and who doesn't include a return label every time.

@millieshops

Im thinking of gas prices, and air pollution and Ozone action days and fuel exhaust and added traffic congestion as customers drive to their "drop off location".......

Re: No Return Labels

Spurt — Tue, 03 May 2022 15:08:13 GMT

@Mindy D wrote:
@Winkk I'm in the same boat as you are. I have no printer. My suspicion is that QVC is doing this to make it more difficult to make a return. I have no idea what I'm going to do about it now.

@Mindy D

More leg work for the customer so they are hoping people just say forget it....and just donate the item or throw it away....

Re: No Return Labels

Spurt — Tue, 03 May 2022 17:07:14 GMT

@Mindy D wrote:
@Kachina624 @Is there any way to do this if I want UPS to pick up the item at my home?

@Mindy D

Call and CS can mail you a return label

Rather than UPS you can go to USPS website and click SCHEDULE A PICKUP enter your zip to see if its available and select a day on the calendar, put the box by your front door and your all set---EASY PEASY, just make sure to put it out early....you get an email confirming your request and then a comfirmation email of the pickup....

Re: No Return Labels

Kachina624 — Tue, 03 May 2022 16:25:59 GMT

@Mindy D wrote:
@Kachina624 @Is there any way to do this if I want UPS to pick up the item at my home?

@Mindy D Not that I know of. How would you pay for ir?

Re: No Return Labels

DJs mom — Tue, 03 May 2022 16:55:48 GMT

@Spurt wrote:
@Mindy D wrote:
@Kachina624 @Is there any way to do this if I want UPS to pick up the item at my home?
@Mindy D

Rather than UPS you can go to USPS website and click SCHEDULE A PICKUP enter your zip to see if its available and select a day on the calendar, put the box by your front door and your all set---EASY PEASY, just make sure to put it out early....you get an email confirming your request and then a comfirmation email of the pickup....

@Spurt if she doesn't have a return label she can't schedule a pick up as the return label has the bar code for the courier to scan (postage pre-paid by QVC). Without a return label @Mindy D would have to drop off the package and pay for postage.

Re: No Return Labels

SilleeMee — Tue, 03 May 2022 17:01:56 GMT

I've always had a printer in my house. I can't live without one. For me that would be like the equivalent of not having any other household appliance in my house.

Re: No Return Labels

Spurt — Tue, 03 May 2022 17:06:29 GMT

@DJs mom wrote:
@Spurt wrote:
@Mindy D wrote:
@Kachina624 @Is there any way to do this if I want UPS to pick up the item at my home?
@Mindy D

Rather than UPS you can go to USPS website and click SCHEDULE A PICKUP enter your zip to see if its available and select a day on the calendar, put the box by your front door and your all set---EASY PEASY, just make sure to put it out early....you get an email confirming your request and then a comfirmation email of the pickup....
@Spurt if she doesn't have a return label she can't schedule a pick up as the return label has the bar code for the courier to scan (postage pre-paid by QVC). Without a return label @Mindy D would have to drop off the package and pay for postage.

@DJs mom

I explained it in another post, you can call and have QVC snail mail you a label and the package will still arrive in time for a return. Sorry for the confusion. Have a good day.

Re: No Return Labels

Kachina624 — Tue, 03 May 2022 17:12:49 GMT

@Spurt The standard reply now when you ask for a label to be sent is that their printers are broken. Somebody here reported that a CS rep told her QVC will no longer be sending labels, which is probably closer to the truth. When I received another customer's SG order, I asked for one to return it. I was told to just keep it and not return it.

Re: No Return Labels

Spurt — Tue, 03 May 2022 17:18:49 GMT

@Kachina624 wrote:
@Spurt The standard reply now when you ask for a label to be sent is that their printers are broken. Somebody here reported that a CS rep told her QVC will no longer be sending labels, which is probably closer to the truth. When I received another customer's SG order, I asked for one to return it. I was told to just keep it and not return it.

@Kachina624

I think it depends on the CS Rep because I havent had a problem recently...and they havent updated the info in their website either regarding returns...Thats very very unusal for them to tell you to keep that persons order, (other companies have told me that but not QVC)....and I also got someone else's order and they wouldnt even re-ship my order out until they got my return .......

Re: No Return Labels

Kachina624 — Tue, 03 May 2022 17:18:16 GMT

@Spurt The CS rep who told me to just keep the SG item was one of the social team.

Re: No Return Labels

Spurt — Tue, 03 May 2022 17:20:32 GMT

@Kachina624 wrote:
@Spurt The CS rep who told me to just keep the SG item was one of the social team.

@Kachina624

That explains it, I think the Social Team has more authority and flexibility regarding problems than the regular CS Reps that answer the phone....

Re: No Return Labels

Winkk — Tue, 03 May 2022 17:31:35 GMT

@Mindy D wrote:
@Winkk I'm in the same boat as you are. I have no printer. My suspicion is that QVC is doing this to make it more difficult to make a return. I have no idea what I'm going to do about it now.

@Mindy D. It's going to make me think twice before I order anything. The C in QVC doesn't stand for convenience.

Re: No Return Labels

FiddleDeeDee — Tue, 03 May 2022 17:48:52 GMT

I have no issue with it. Long ago I discovered that if I sent a return via UPS, it would be there in a few days and the money back in my account the next day. With USPS it took forever. So, I always print out the return label because you are given the option of USPS or UPS.

I also don't order unless I know I really want it and only return if it's defective so, my return shipping is free and the shipping fee TO me is also returned.

Allow me to also add that more often than not, when ordering clothing, those sticky back labels were often stuck to the bags or itself rending it useless and so, I'd have to print one anyway.