topic Re: Oh Walgreen Headache in Community Chat

Oh Walgreen Headache

northiie57 — Mon, 02 May 2022 17:26:35 GMT

Mind you I love the staff at our local Walgreen pharmacy but I wish corporate would step up and fix issues. The poor staff is overworked and never enough staff ever. If you have a question about your prescription like PRICE it never shows up correct on their website, which they really need to update or upgrade. This local Walgreens has NO drive thru! makes it difficult for folks with mobility issues. The store is sqwished between other stores and the pharmacy is like 2 football fields at the back of the store. If you try calling you get the robot lady that takes forever to get to a live person, takes over 45 mins to speak to anyone! (as they are understaffed) They do have a curbside pick up, but ONLY for non-prescription items. I found out today as I spoke to corp that they can mail your prescription and you can get it within 5 days at no charge. I have to go that route now but if I need a prescription right away, I cannot. Thank you all for the vent! just frustrated. Wish I could use another pharmacy but like I said the staff is wonderful and the closest different pharmacy is out of my range.

Re: Oh Walgreen Headache

Still Raining — Mon, 02 May 2022 17:52:09 GMT

When I am queen, the first ones off the plank are going to pharmacy workers.

Try juggling seven 90 day prescriptions at once.

Re: Oh Walgreen Headache

781Florist — Mon, 02 May 2022 17:58:07 GMT

Wow! We have 2 Walgreens in my city and both have drive-thru, are free standing buildings, and they have walk-in, curbside pickup or same day delivery (website says 1 hour!). I have seen Walgreens in a lot of other towns and they are free standing buildings as well. It sounds like your store is not the standard Walgreens model.

Re: Oh Walgreen Headache

shoesnbags — Mon, 02 May 2022 18:23:42 GMT

Gee we have so many Walgreens that it feels as if there's one on every corner. In my area they're all free standing with a drive up.

When I call l get the recording, but after working my way through the choices, someone in the pharmacy does pick up. Staffing seems to be ok.

Sounds as if Walgreens isn't very committed to having a store in your area, giving it so little support. Are you in a small town?

Re: Oh Walgreen Headache

LindaSal — Mon, 02 May 2022 18:25:10 GMT

I also have a Walgreens that I use. It is the nicest, cleanest store and they are very good at customer service. Free standing building with a drive thru. In my area they are much more competent than CVS.

Re: Oh Walgreen Headache

sunshine45 — Mon, 02 May 2022 18:31:41 GMT

we love our walgreens, but no longer use it for prescriptions.

we switched to a locally owned small mom and pop pharmacy that delivers and has excellent customer service and is easy to get in touch with.

Re: Oh Walgreen Headache

Mz iMac — Mon, 02 May 2022 18:50:42 GMT

@northiie57 "the closest different pharmacy is out of my range."

Call them to find out their rx delivery service. If better than Walgreens, make that "one time out of your range" trip to set up your deliveries.

Re: Oh Walgreen Headache

Etoile308 — Mon, 02 May 2022 19:24:08 GMT

I have a couple of Walgreens in my area that are in strip shopping centers, so no drive through. To me it sounds as if they are attempting to do their best in what are still difficult times.

In my area it seems all pharmacies, even those in grocery stores, have had to cut back their hours. And yes, the phone can ring and ring. Places are severely without staff. So rather than call, check their website for that location and see if they have a better option for you.

Re: Oh Walgreen Headache

NickNack — Mon, 02 May 2022 19:57:17 GMT

@northiie57 Do you not even have a grocery store with a drive thru pharmacy? I use Kroger pharmacy and always pick it up at the drive-thru unless I need groceries that day.

Re: Oh Walgreen Headache

ECBG — Mon, 02 May 2022 20:55:09 GMT

If you want as much results as possible in this situation, go to "contact us" likely on the bottom of their web site.

Re: Oh Walgreen Headache

Kachina624 — Mon, 02 May 2022 21:08:32 GMT

We have a Walgreens practically on every corner, within sight of each other. However I rarely go there and will only cross their doorstep if there's no alternative. I determined years ago they are a bunch of crooks.

Re: Oh Walgreen Headache

Spurt — Mon, 02 May 2022 22:34:06 GMT

@northiie57 wrote:
Mind you I love the staff at our local Walgreen pharmacy but I wish corporate would step up and fix issues. The poor staff is overworked and never enough staff ever. If you have a question about your prescription like PRICE it never shows up correct on their website, which they really need to update or upgrade. This local Walgreens has NO drive thru! makes it difficult for folks with mobility issues. The store is sqwished between other stores and the pharmacy is like 2 football fields at the back of the store. If you try calling you get the robot lady that takes forever to get to a live person, takes over 45 mins to speak to anyone! (as they are understaffed) They do have a curbside pick up, but ONLY for non-prescription items. I found out today as I spoke to corp that they can mail your prescription and you can get it within 5 days at no charge. I have to go that route now but if I need a prescription right away, I cannot. Thank you all for the vent! just frustrated. Wish I could use another pharmacy but like I said the staff is wonderful and the closest different pharmacy is out of my range.

@northiie57

I have so much trouble with my mail (missing mail, missing packages, I get my neighbor's mail etc ) so I would NEVER trust having my prescriptions mailed....I even have lousy service with UPS and Fed Ex too....but its easy access to go in to pick prescriptions up, or we can use the drive thru too.....we miss the lady that used to run the pharmacy she was top knotch but not too many problems with the current staff....100% better than CVS......

Re: Oh Walgreen Headache

Shelbella262 — Tue, 03 May 2022 12:58:08 GMT

Walgreens has a definate problem with in store pricing. They have sale flags on items but when you get to the counter most of the time the sale price is not in their register system or they say that that particular item isn't on sale. It's too hard to purhase from them when you cant trust the sale pricing on the shelf. You have to watch closely what price is being rung up in the register.

Re: Oh Walgreen Headache

Spurt — Tue, 03 May 2022 14:40:09 GMT

@Kachina624 wrote:
We have a Walgreens practically on every corner, within sight of each other. However I rarely go there and will only cross their doorstep if there's no alternative. I determined years ago they are a bunch of crooks.

@Kachina624

Yep, same here, around my part of town you can throw a rock from one Walgreens and hit another...they are so close together...But Ill tell you one thing they are so much better than their competition---if you look up with the word INCOMPETANCE in the dictionary you will find the name---CVS!!!! its like the 3 stooges run their Pharmacy---so many mistakes and errors----its a good thing one of my friends looked at the container before she took one of her meds---they had her name on the bag and side effects warning stapled to the top, but inside it was someone else's prescription!!! One time I had to go back 4 times on one of mine before they got the MG and quantity right----Another time I had 2 prescriptions but they forgot to get approval on both---had to go back again!!!! Always a hassle every single time!!! Thats why I had enough and switched even though my insurance was better with them---but you get what you pay for....And their store is dirty too!!!!

Re: Oh Walgreen Headache

Kachina624 — Tue, 03 May 2022 16:21:51 GMT

@Spurt @Shelbella262 I remember years ago when the Texas Attorney General sued Walgreens for their bait and switch schemes. They would advertise a product at a good price usually in the Sunday newspaper, but no matter how early you got there, it was not available. There would, however, be a similar product at a much higher price prominently displayed. Sounds like they're still playing pricing games.