topic Re: Bit frustrated. in Community Chat

Bit frustrated.

qualitygal — Tue, 12 Apr 2022 19:07:46 GMT

I'm patient, mostly. I understand, mostly. But, come on, when they say they'll call you back with information that's very important to you, why is there not a time, that they should give you a call back.

I know a lot of companies are short-handed, and they can't make people work, but I'm so frustrated. It's slowly crumbling down around us. So frustrated!!!

Not calling and nagging, for I know how busy people are.

Oh and we just got a delivery, and the package is empty. Sealed and all, and empty. Tomorrow has got to be better.

Re: Bit frustrated.

RespectLife — Tue, 12 Apr 2022 19:15:48 GMT

UGH!

So sorry to hear that! I had 2 QVC jewelry purchases opened, contents stolen, and taped back up just horrible.

PO says they received it that way and had a picture to prove it....that leaves Mail Innovations!

It is increasingly difficult to handle ANYTHING these days not only with LONG hold times but complete incompetence!

Re: Bit frustrated.

Kachina624 — Tue, 12 Apr 2022 19:19:33 GMT

I recently got a white plastic bag, sealed, containing nothing but another customer's invoice. @qualitygal Are you referring to incidents with QVC? I think a corporation's failure to return a phone call as promised is an unforgivable sin. I worker 32 years for a government entity with lots of public contact, and, in that time, I never failed to return a call.

Re: Bit frustrated.

qualitygal — Tue, 12 Apr 2022 19:31:42 GMT

@Kachina624 No, not Q, our tax people, our hospital, and a nursing home. I'm being patient, since, I have no other choice.

Husband got through to Amazon, and they'll resend the order. Things are looking up already. LOL

Re: Bit frustrated.

Laura14 — Tue, 12 Apr 2022 19:35:03 GMT

Amazon always makes it right. I had only the top part of the box delivered once. I guess a machine ate it.

The funniest and most annoying was when I bought Halloween candy. Full size Hershey bars. Obviously one of the delivery people got hungry because one of my packages was opened and missing two bars.

Re: Bit frustrated.

hckynutjohn — Tue, 12 Apr 2022 20:32:59 GMT

@qualitygal wrote:
@Kachina624 No, not Q, our tax people, our hospital, and a nursing home. I'm being patient, since, I have no other choice.

Husband got through to Amazon, and they'll resend the order. Things are looking up already. LOL

@qualitygal

We received 2 different orders from Amazon last Sunday. I was ice skating so it was later evening when I got home and my wife informed me.

Both orders had a problem. I package that should have a 3 containers, had only 1. The other package the item was defective.

I had no problem contacting Amazon Monday morning. Took the representative through each order. One order with the containers, they told me to keep, and would send the correct amount.

With the defective item my wife chose the refund to her account with Amazon Gift Cards. Also told her not to send back the item.

That was Monday morning and and today 1 package has already been delivered by USPS. The 2nd one will be delivered today by Amazon.

Now that is what any customer would call Excellent Customer Service. Next day delivery? Outstanding.

hckynut 🇺🇸

Re: Bit frustrated.

Spurt — Tue, 12 Apr 2022 20:51:13 GMT

@Laura14 wrote:
Amazon always makes it right. I had only the top part of the box delivered once. I guess a machine ate it.

The funniest and most annoying was when I bought Halloween candy. Full size Hershey bars. Obviously one of the delivery people got hungry because one of my packages was opened and missing two bars.

@Laura14

Well Ive had my share of issues with Amazon --and it took several phone calls to make it right..

One example---the delivery person threw my light bulbs against my front door, smashing the bulbs, I heard something hit my front door, I picked up the box and broken glass spilled out on my doormat... ...they wanted me to wait 2 weeks for a re-delivery and but according to the vendors note there were plenty in stock, I had to insist that was unacceptable it was ordered via Prime Delivery and the replacement should also come Prime Delivery..Then I got a nasty email saying that they were going to charge me unless I returned the original damaged item, --I called them and told them CS told me NOT to return the broken glass---it was unsafe and she would make a note of this but apparently she didnt....🙄

Another item it was not the brand name pictured and described, a cheap knock off and my review was deleted too....

Re: Bit frustrated.

Cakers3 — Tue, 12 Apr 2022 21:11:21 GMT

A review left on Amazon Fresh (actually I think the customer ordered on Amazon Whole Foods)-but I digress.

The customer ordered 3 bunches of celery and received 3 stalks. At least the three stalks were in a bag.

Re: Bit frustrated.

Spurt — Tue, 12 Apr 2022 21:17:58 GMT

@Cakers3 wrote:
A review left on Amazon Fresh (actually I think the customer ordered on Amazon Whole Foods)-but I digress.

The customer ordered 3 bunches of celery and received 3 stalks. At least the three stalks were in a bag.

@Cakers3

That sounds similar to the "creative math" that happened to my friend that ordered HEB curbside---she ordered ONE box of Kleenex and got ONE case of Kleenex...😄

Re: Bit frustrated.

Cakers3 — Tue, 12 Apr 2022 21:17:09 GMT

@hckynutjohn wrote:
@qualitygal wrote:
@Kachina624 No, not Q, our tax people, our hospital, and a nursing home. I'm being patient, since, I have no other choice.

Husband got through to Amazon, and they'll resend the order. Things are looking up already. LOL

@qualitygal

We received 2 different orders from Amazon last Sunday. I was ice skating so it was later evening when I got home and my wife informed me.

Both orders had a problem. I package that should have a 3 containers, had only 1. The other package the item was defective.

I had no problem contacting Amazon Monday morning. Took the representative through each order. One order with the containers, they told me to keep, and would send the correct amount.

With the defective item my wife chose the refund to her account with Amazon Gift Cards. Also told her not to send back the item.

That was Monday morning and and today 1 package has already been delivered by USPS. The 2nd one will be delivered today by Amazon.

Now that is what any customer would call Excellent Customer Service. Next day delivery? Outstanding.

hckynut 🇺🇸

@hckynutjohn Agree they make things right and next day delivery.

I had a package left at another house; I could tell by the picture but I could only see the bottom of the door so I wasn't sure which house had my package.

I contacted Amazon; received a replacement the next day.

Then whoever had the package dropped it off at our doorstep; I contact Amazon again to offer to pay for the second package. I was told just keep it.

Re: Bit frustrated.

Cakers3 — Tue, 12 Apr 2022 21:22:28 GMT

@Spurt wrote:
@Cakers3 wrote:
A review left on Amazon Fresh (actually I think the customer ordered on Amazon Whole Foods)-but I digress.

The customer ordered 3 bunches of celery and received 3 stalks. At least the three stalks were in a bag.

@Cakers3

That sounds similar to the "creative math" happened to my friend that ordered HEB curbside---she ordered ONE box of Kleenex and got ONE case of Kleenex...😄

@Spurt HA! Did they charge her for a case? OMG.

Good o'l "hebs" as I called it the first time, amidst the laughter of the locals.

I didn't even know where to start with Groene-thought it was like our Bourne bridge at the Cape.

And I thought Massachusetts had some odd pronunciations. LOL

But I digress.

Re: Bit frustrated.

chrystaltree — Tue, 12 Apr 2022 21:24:00 GMT

Amazon is the only company I know of that tells you when someone will call you and and someone actually calls. It's quite impressive. The Amazon customer reps are always polite, respectful and helpful. The customer service reps for the hospital I worked for rarely returned calls promptly because they simply don't have time. They take call after call after call and it can take a week before they have time to research a problem and call the patient back.

Re: Bit frustrated.

Spurt — Tue, 12 Apr 2022 21:27:04 GMT

@Cakers3 wrote:
@Spurt wrote:
@Cakers3 wrote:
A review left on Amazon Fresh (actually I think the customer ordered on Amazon Whole Foods)-but I digress.

The customer ordered 3 bunches of celery and received 3 stalks. At least the three stalks were in a bag.

@Cakers3

That sounds similar to the "creative math" happened to my friend that ordered HEB curbside---she ordered ONE box of Kleenex and got ONE case of Kleenex...😄
@Spurt HA! Did they charge her for a case? OMG.

Good o'l "hebs" as I called it the first time, amidst the laughter of the locals.

I didn't even know where to start with Groene-thought it was like our Bourne bridge at the Cape.

And I thought Massachusetts had some odd pronunciations. LOL

But I digress.

@Cakers3

They charged her for the full case too...and there were other errors in her order....

And Bexar county gets massacred in its pronunciation by newbies to the area too........😄

Re: Bit frustrated.

Cakers3 — Tue, 12 Apr 2022 21:34:00 GMT

@Spurt wrote:
@Cakers3 wrote:
@Spurt wrote:
@Cakers3 wrote:
A review left on Amazon Fresh (actually I think the customer ordered on Amazon Whole Foods)-but I digress.

The customer ordered 3 bunches of celery and received 3 stalks. At least the three stalks were in a bag.

@Cakers3

That sounds similar to the "creative math" happened to my friend that ordered HEB curbside---she ordered ONE box of Kleenex and got ONE case of Kleenex...😄
@Spurt HA! Did they charge her for a case? OMG.

Good o'l "hebs" as I called it the first time, amidst the laughter of the locals.

I didn't even know where to start with Groene-thought it was like our Bourne bridge at the Cape.

And I thought Massachusetts had some odd pronunciations. LOL

But I digress.
@Cakers3

They charged her for the full case too...and there were other errors in her order....

And Bexar county gets massacred in its pronunciation by newbies to the area too........😄

@Spurt Bay-eh. Or Bear.

LOL Actually that one I wasn't too bad with knowing the Spanish "x"

Most non-speakers would say Bex-ah.

Too funny!

Re: Bit frustrated.

Sooner — Tue, 12 Apr 2022 21:52:06 GMT

Had a delivery person tell me yesterday if I didn't like that my package wasn't delivered (and it was supposed to be and was one that had to be accounted for--for which I'd paid extra), report them!

There's your problem right there. People don't care and don't feel obligated to put forth any effort. And you know, I'm beyond feeling sorry for a lot of this.

Re: Bit frustrated.

Imaoldhippie — Wed, 13 Apr 2022 11:26:39 GMT

@qualitygal ..............If you use live chat with Amazon instead of phoning you will have less frustration. I have used their live chat several times and got excellent service each time.

Re: Bit frustrated.

qualitygal — Thu, 14 Apr 2022 12:52:26 GMT

Amazon took care of us lickety split!

Was heard on another item yesterday and got a good answer!!

Like the tortoise and the hare: I'm the hare, rest of them are the turtle.

Have to remember "like sands through the hour-glass, so are the answers and days of our lives." (To coin an old soap opera phrase.)

And most importantly: God grant me to accept the things, I can't change.

Re: Bit frustrated.

Duckncover — Fri, 15 Apr 2022 00:55:57 GMT

You are one in a million if you never failed to return a phone call....good for you!
I have had two empty plastic bags arrive within the last two weeks and they each appeared not to have ever been opened. I think they were actually mailed that way. Not from QVC. Why would UPS bother carrying and delivering what are obviously empty plastic bags? Good thing it was free shipping...

Re: Bit frustrated.

Duckncover — Fri, 15 Apr 2022 01:28:30 GMT

I am also a Texan....been writing some of the names is a challenge. I lived in Mexia for awhile and gave uo trying to correct people. Btw, it is pronounced "muh-HAY-yuh". Now try Gruene, Waxahatchie, or Boerne. Give up?
Green, Woxahatchy, Bernie.