https://community.qvc.com/t5/Community-Chat/Now-THAT-S-customer-service/m-p/7431537#M1850560 <P>I order from Ebay from time to time and have always been very happy with my purchases.&nbsp; But today when some pants I had ordered arrived, the XS fit like an XXS.&nbsp; I turned to the inside to see if the wrong size had been sent, but the size tag had been cut out.&nbsp; Ah ha.&nbsp; This item was from Phoenix Trading Company, not an individual seller, and I have ordered from them before, with good results.&nbsp;</P><P>&nbsp;</P><P>So I clicked on the return tab and explained the reason for the return and also that I felt I should not have to pay return shipping as the item was not as described.&nbsp; Well, <EM>not two hours later</EM> I had an email from Ebay, saying that my full cost is being refunded.&nbsp; Also got an email from Phoenix Trading Co. apologizing and saying to just donate the pants rather than sending them back.&nbsp; Now THAT'S what I call good customer service.</P> Tue, 12 Apr 2022 21:32:05 GMT shoesnbags 2022-04-12T21:32:05Z https://community.qvc.com/t5/Community-Chat/Now-THAT-S-customer-service/m-p/7431537#M1850560 <P>I order from Ebay from time to time and have always been very happy with my purchases.&nbsp; But today when some pants I had ordered arrived, the XS fit like an XXS.&nbsp; I turned to the inside to see if the wrong size had been sent, but the size tag had been cut out.&nbsp; Ah ha.&nbsp; This item was from Phoenix Trading Company, not an individual seller, and I have ordered from them before, with good results.&nbsp;</P><P>&nbsp;</P><P>So I clicked on the return tab and explained the reason for the return and also that I felt I should not have to pay return shipping as the item was not as described.&nbsp; Well, <EM>not two hours later</EM> I had an email from Ebay, saying that my full cost is being refunded.&nbsp; Also got an email from Phoenix Trading Co. apologizing and saying to just donate the pants rather than sending them back.&nbsp; Now THAT'S what I call good customer service.</P> Tue, 12 Apr 2022 21:32:05 GMT https://community.qvc.com/t5/Community-Chat/Now-THAT-S-customer-service/m-p/7431537#M1850560 shoesnbags 2022-04-12T21:32:05Z