topic Re: QVC Not Printing Return Labels Anymore in Community Chat

QVC Not Printing Return Labels Anymore

Annabellethecat66 — Fri, 08 Apr 2022 15:08:58 GMT

I must have missed this? One reason I buy stuff/junk etc from QVC is they make it easy to return stuff.

I'm sure some of you are aware that they will no longer be printing return labels.

As far as I'm concerned my ordering from QVC will be much farther and inbetween.

QVC makes a big deal splashing everywhere their "easy pays", and when they have "free shipping", things like that.

However, they sure snuck in no more return labels.

So, it's going to cost a whole lot more returning stuff from now on.

The post office is very expensive to use. I know because just sending something in a very small box toColorado can be $9 or $10 or even more.

I called CS and was told this. There are fewer and fewer advantages in buying from QVC.

Re: QVC Not Printing Return Labels Anymore

TVLand — Fri, 08 Apr 2022 15:20:19 GMT

I have an iPad..many times I have to switch to Google before I'm able to print a return label.....if that doesn't work for you....call customer service...they will email you one...or mail you one....

Re: QVC Not Printing Return Labels Anymore

KingstonsMom — Fri, 08 Apr 2022 15:30:29 GMT

In my case, I always do my few returns on my own dime, usually cheaper or the same cost, but the bonus for me is that way, I get my credit in about 7 days, vs the label taking much, much longer to get credit.

I don't like having to babysit my account to be sure I got my credits due, which you have to do with the label.

On my own dime, I check my tracking #, and 7 days after seeing it was received by QVC, I contact the social team and receive my credit within hours.

Re: QVC Not Printing Return Labels Anymore

kaydee50 — Fri, 08 Apr 2022 15:37:13 GMT

I avoid buying anything from QVC that I'm not 99.9% sure of liking/fitting. And if I don't like the item, which I rarely spend more than $30 for, I donate it. Too many places that have free shipping to waste money on s/h from QVC.

Re: QVC Not Printing Return Labels Anymore

Foxxee — Fri, 08 Apr 2022 16:00:06 GMT

HSN has been doing this.

In place of a label on the receipt, message requests calling CS before returning something. So I did the first time asking why I needed permission. "No, if you have a printer, you can print it out yourself." Why tell customers to call first? Why not say print it yourself from your order page if you have a printer? If no printer, call CS.

Looks like QVC is doing everything it can to cause customers to go elsewhere.

Re: QVC Not Printing Return Labels Anymore

reviewer from sc — Fri, 08 Apr 2022 16:07:19 GMT

Thanks to annabellethecat for this post. I had no idea. I return very few things. Still, once in a blue moon, QVC will either forget to include the return label or it's unreadable. Going to the website is very handy. Too bad that the company is making things harder for the consumer instead of easier. I wonder why the change. Anyway, thanks again for the post.

Re: QVC Not Printing Return Labels Anymore

fthunt — Fri, 08 Apr 2022 16:14:59 GMT

@Annabellethecat66 I missed it too...........however I haven't returned anything for about a year.

Lock'n'Lock usually fits and they don't want food items returned. That's the type of stuff I buy.

(Clothing = NO)

Re: QVC Not Printing Return Labels Anymore

KingstonsMom — Fri, 08 Apr 2022 16:29:06 GMT

@reviewer from sc wrote:
Thanks to annabellethecat for this post. I had no idea. I return very few things. Still, once in a blue moon, QVC will either forget to include the return label or it's unreadable. Going to the website is very handy. Too bad that the company is making things harder for the consumer instead of easier. I wonder why the change. Anyway, thanks again for the post.

@reviewer from sc

That's the point, the harder you make it to return items, the fewer returns you'll get.

Re: QVC Not Printing Return Labels Anymore

Linda0215 — Fri, 08 Apr 2022 16:31:51 GMT

Well, that just sealed the deal between me and QVC. I won't be purchasing anything more from them. My most recent purchase needs to go back but like you mentioned there is no return label or packing slip. Why make it so difficult for your customers? I have a wireless printer that's kind of hit or miss. Right now she's decided she doesn't want to print anything for the last week, so I guess I'm stuck with something I'm not thrilled with. I shouldn't have to figure out a way to get this junk back to QVC.

Re: QVC Not Printing Return Labels Anymore

KingstonsMom — Fri, 08 Apr 2022 16:52:00 GMT

@Linda0215

Oh, no you aren't!

Since I refuse to use their return label and merely wanted to return an an item at my own expense, I contacted the social team to find out where to return the item.

It's always been that different categories of items were returned to certain return centers.....no more.

It depends on which state you ordered from the determines which return center you send ALL of the returns to, regardless of their category of products.

In my case, ordering from GA, I was given one return warehouse to return to.

I write my return slip/reason for return and remedy wanted, on a piece of paper and tape to the item's inside package, then I write my own label to the chosen return warehouse for my state and done.

Re: QVC Not Printing Return Labels Anymore

Roscoe the Rascal — Fri, 08 Apr 2022 17:30:05 GMT

I was not aware of this. I returned a bra the other day and it had a label.

I have not returned much but I have done a few exchanges and label always available.

Re: QVC Not Printing Return Labels Anymore

Puppy Lips — Fri, 08 Apr 2022 17:37:56 GMT

I hope this is not true. I have received return labels on all of my recent purchases, and unfortunately, I had to return some of them. Printing out a label for their customers to use should be a given.

Re: QVC Not Printing Return Labels Anymore

Bookplate — Fri, 08 Apr 2022 18:00:13 GMT

It would be helpful if someone from the Social Team would chime in here and either confirm or deny this statement. The CS person may have been misinformed.

If true, it will certainly cut down on my purchases.

Re: QVC Not Printing Return Labels Anymore

beach-mom — Fri, 08 Apr 2022 18:13:35 GMT

After the warehouse fire they asked us to print out the return labels. A lot of the pre-printed ones would be sent to the warehouse's address. So I printed out the label as instructed.

I don't mind printing out my labels, although it might not be possible for some. I'm sure CS or the Social Team will help.

Re: QVC Not Printing Return Labels Anymore

santorini — Fri, 08 Apr 2022 18:28:10 GMT

I think it might just be warehouse errors. Most of mine lately have included invoice sheets along with return labels. One Isaac jean jacket didn't. I had an issue with that item so I reordered in a different size the day after I received the original. That second package DID include the paperwork so my theory that maybe it was a new rule with Mizrahi items was incorrect. I agree that the mods should comment.

Re: QVC Not Printing Return Labels Anymore

depglass — Fri, 08 Apr 2022 18:37:43 GMT

And all these years I've been using their label and paying the 7.50 because I thought it was faster.

Re: QVC Not Printing Return Labels Anymore

geezerette — Fri, 08 Apr 2022 18:42:36 GMT

The recent orders I've gotten have been hit or miss regarding inclusion of a packing slip.

Re: QVC Not Printing Return Labels Anymore

goldensrbest — Fri, 08 Apr 2022 18:47:19 GMT

I do not have a printer,nor do i want to buy one.

Re: QVC Not Printing Return Labels Anymore

millieshops — Fri, 08 Apr 2022 18:54:05 GMT

I certainly missed that message. My most recent order arrived just last week. Receipt and return label in the familiar brown envelope.

Re: QVC Not Printing Return Labels Anymore

Venezia — Fri, 08 Apr 2022 19:26:42 GMT

@Foxxee wrote:
HSN has been doing this.

In place of a label on the receipt, message requests calling CS before returning something. So I did the first time asking why I needed permission. "No, if you have a printer, you can print it out yourself." Why tell customers to call first? Why not say print it yourself from your order page if you have a printer? If no printer, call CS.

Looks like QVC is doing everything it can to cause customers to go elsewhere.

@Foxxee - I was given an answer to this by an HSN rep recently, when I returned something that was defective, but still had the return shipping deducted from my refund.

The rep told me that, when returning something, to contact CS first so they can note it on your account. She said the people in the return warehouse, don't have access to the system that allows them to cancel the return shipping. They simply process the return and it gets deducted, unless a CS rep has noted your account prior to that.

I was credited for my return shipping, but I told the CS rep that was the first time (in years of ordering from HSN) that I'd ever been told that. I would think, however, it wouldn't matter in the case that you're just returning something that wasn't defective.