topic Re: Thankyou QVC! in Community Chat

Thankyou QVC!

SeaMaiden — Thu, 07 Apr 2022 13:38:00 GMT

Received this email today....how very nice of QVC🥰 This is on an auto ship beauty product I have had for about 25 years

Dear QVC Shopper,

We understand that you have experienced delays or cancellations on the fulfillment of one or more shipments of your existing Auto Delivery plan order(s) with us. The catastrophic fire in our Rocky Mount Fulfillment Center impacted most of our inventory for many of our best Auto-Delivery beauty products. Please be assured that we are doing our best to recover and replenish our inventory to meet your Auto-Delivery needs going forward. We appreciate your patience and understanding.

We're sorry for the inconvenience caused by the delays or cancellations that you have experienced, and we are issuing you a $25.00 credit on your QVC account to use toward a future purchase. This credit is available for the next 60 days.

If you have questions regarding your Auto-Delivery plan order(s), please call QVC Customer Service at 800-367-9444. We're here for you daily between 7am - 1am ET. You can view, modify, or cancel your Auto-Delivery orders on qvc.com.

Sincerely,

Re: Thankyou QVC!

nyc1 — Thu, 07 Apr 2022 14:12:01 GMT

@SeaMaiden That is amazing. SO SMART! You deserve it ... and how smart they are to recognize that they can turn a not so good situation into a very good one! I'm sure it was completely unexpected.

Re: Thankyou QVC!

aroc3435 — Thu, 07 Apr 2022 14:29:27 GMT

@SeaMaiden Very impressive and a great way for this company to demonstrate they value you as a customer.

aroc3435

Washington, DC

Re: Thankyou QVC!

Icegoddess — Thu, 07 Apr 2022 14:34:28 GMT

I got this E-mail, but no mention of what product I won't be getting. I'm only on AD for a couple and both are stilll listed as shipping in the next few days. If it's the PTR Retinol I'm gonna be really mad since they just had it as a TSV and I could've cancelled and gotten the TSV. I didn't because I was afraid I would end up getting both of them since I knew it was shpping at any time. Existing orders should take precedence over new orders especially if it's at the same price.

Oh well, maybe he'll do it again next year at a good price.

Re: Thankyou QVC!

mimomof4 — Thu, 07 Apr 2022 14:43:02 GMT

I also received this email and was very happy that QVC offered this to customers. It was very unexpected.

Re: Thankyou QVC!

silkyk — Thu, 07 Apr 2022 14:50:00 GMT

I also want to thank QVC for the $10 credit for my Q card anniversary. So surprised! Used it immediately on some TALL pants from Renee.

Re: Thankyou QVC!

Still Raining — Thu, 07 Apr 2022 15:19:56 GMT

Nice!

I had no idea they still had records of our cards.

Used to be fun to call in.

Re: Thankyou QVC!

Puppy Lips — Thu, 07 Apr 2022 15:24:11 GMT

I got the $25 credit too and appreciate it very much. I have to be careful what I use it on so it is not another return. I have had too many of those lately.

Re: Thankyou QVC!

Venezia — Thu, 07 Apr 2022 15:37:19 GMT

For the first time ever, I can say I also got this email!

Mine doesn't indicate which A/D has been cancelled. I did have two cancelled a while ago, so it could be either of those.

Remember everyone who gets this, you only have 60 days to use it. I agree it's a nice, and very unexpected, gesture.

Re: Thankyou QVC!

Venezia — Thu, 07 Apr 2022 15:42:24 GMT

@Icegoddess wrote:
I got this E-mail, but no mention of what product I won't be getting. I'm only on AD for a couple and both are stilll listed as shipping in the next few days. If it's the PTR Retinol I'm gonna be really mad since they just had it as a TSV and I could've cancelled and gotten the TSV. I didn't because I was afraid I would end up getting both of them since I knew it was shpping at any time. Existing orders should take precedence over new orders especially if it's at the same price.

Oh well, maybe he'll do it again next year at a good price.

@Icegoddess - I also had PTR Retinol on a previous A/D that was due to ship today. I just did "Skip Shipment" on that one and ordered the new A/D since it's good for five years.

I ordered it ahead of the on-air presentation, so my new order is out for delivery today. I'm sure, if there's any issue with your A/D the Social Team will be able to help you out, since this item is still available for something like $119 (and change, as they say).

Re: Thankyou QVC!

World Traveler — Thu, 07 Apr 2022 15:49:11 GMT

I got that email this morning too. Think it is very nice of them to do that. I only had one auto-delivery that was supposed to ship and didn't, so no mystery as to what product they were talking about.

Re: Thankyou QVC!

rms1954 — Thu, 07 Apr 2022 16:04:45 GMT

Would be nicer if we were all treated with same "thank you"

Re: Thankyou QVC!

Icegoddess — Thu, 07 Apr 2022 16:09:52 GMT

@Venezia wrote:
@Icegoddess wrote:
I got this E-mail, but no mention of what product I won't be getting. I'm only on AD for a couple and both are stilll listed as shipping in the next few days. If it's the PTR Retinol I'm gonna be really mad since they just had it as a TSV and I could've cancelled and gotten the TSV. I didn't because I was afraid I would end up getting both of them since I knew it was shpping at any time. Existing orders should take precedence over new orders especially if it's at the same price.

Oh well, maybe he'll do it again next year at a good price.
@Icegoddess - I also had PTR Retinol on a previous A/D that was due to ship today. I just did "Skip Shipment" on that one and ordered the new A/D since it's good for five years.

I ordered it ahead of the on-air presentation, so my new order is out for delivery today. I'm sure, if there's any issue with your A/D the Social Team will be able to help you out, since this item is still available for something like $119 (and change, as they say).

@Venezia I didn't know what the exact shipment date was on the day it was a TSV and didn't think to check. I just checked again and they have moved my ship date until tomorrow but they have also added in the next shipment (2023) since I had written down when I originally ordered it that the AD was for 5 years. Others here seemed to think it was only 2 deliveries so I was 2nd guessing myself, but then I heard Shawn say 5 years when she was presenting the TSV at midnight, so I thought maybe I was right to begin with.

I'm going to trust them to do what the order system says and ship my product in the next day or so. The current deal is $5 more. Besides, whenever I try to monkey with things, I tend to mess them up.

Re: Thankyou QVC!

Venezia — Thu, 07 Apr 2022 17:58:33 GMT

@rms1954 wrote:
Would be nicer if we were all treated with same "thank you"

@rms1954 - Have you had any A/D items that were delayed or cancelled? If so, they may be sending out the emails in batches and you'll get yours. None of us know who's been affected by this situation.

Re: Thankyou QVC!

Venezia — Thu, 07 Apr 2022 18:00:23 GMT

@Icegoddess - I was one of the ones who thought the previous A/D was only for two years. That's why I went with this one, when I heard Shawn say it was for five years.

I'm sure, from what you've said, that you'll get yours as scheduled.

Re: Thankyou QVC!

Icegoddess — Thu, 07 Apr 2022 18:03:21 GMT

@Venezia wrote:
@Icegoddess - I was one of the ones who thought the previous A/D was only for two years. That's why I went with this one, when I heard Shawn say it was for five years.

I'm sure, from what you've said, that you'll get yours as scheduled.

@Venezia if they do the same deal next year, I'll extend it the way you did although, with inflation, I'm guessing next year it'll be more money, so you're ahead of the game.

Re: Thankyou QVC!

rms1954 — Thu, 07 Apr 2022 19:19:42 GMT

@Venezia wrote:
@rms1954 wrote:
Would be nicer if we were all treated with same "thank you"

@rms1954 - Have you had any A/D items that were delayed or cancelled? If so, they may be sending out the emails in batches and you'll get yours. None of us know who's been affected by this situation.

Yes. They cancelled them.

Re: Thankyou QVC!

LdyBugz — Thu, 07 Apr 2022 21:30:38 GMT

I got the email, too. Only thing is that I don't have any current auto deliveries. Last one I had was back in June 2020, and I cancelled it.

Re: Thankyou QVC!

Kalli — Fri, 08 Apr 2022 02:41:00 GMT

I got the email, too!

Re: Thankyou QVC!

bells4me — Fri, 08 Apr 2022 04:23:19 GMT

I got an email for 2 beauty items I had on AD. One was PTR pumpkin scrub, the other was MAC foundation. I canceled both & deleted the email. Not really interested in their excuses. They canceled my Philosophy AD previously and I could not change flavor of an item.