topic Never again in Community Chat

Never again

luvsshopping — Thu, 24 Mar 2022 23:26:27 GMT

First time using easy exchange but it's the last. Exchanged pants for a different color. Just checked order status. Pants were returned not exchanged and was charged $6.50 return fee. My paper work was clearly marked. Not the same QVC anymore.

Re: Never again

rms1954 — Thu, 24 Mar 2022 23:35:56 GMT

Just contact CS and I'm sure they will refund you the label fee. If if need an exchange, I always call first so they note the file and as soon as they detect it's in the mail, they send out the new size/color, etc.

Re: Never again

shoechic — Thu, 24 Mar 2022 23:54:23 GMT

Same thing happened to me. All you have to do is call CS & they removed the fee right away. Easy!

Re: Never again

San Antonio Gal — Fri, 25 Mar 2022 13:12:06 GMT

@luvsshopping - email the QVC social team. I hate having to call Customer Service.

QVC needs to revamp their return/exhange policy. They should follow HSN's policy. While they're at it, they can revamp their Customer Reviews.

Re: Never again

faeriemoon — Fri, 25 Mar 2022 13:20:58 GMT

It shouldn't have happened, but they'll take care of it. Truthfully, they shouldn't even offer exchanges. There should be a return and a re-order; and if you re-order they make a shipping adjustment. The whole exchange endeavor can take over a month. It's ridiculous. Most of the time the item is gone before they can get the exchange finalized.

Re: Never again

RespectLife — Fri, 25 Mar 2022 13:41:22 GMT

@San Antonio Gal wrote:
@luvsshopping - email the QVC social team. I hate having to call Customer Service.

QVC needs to revamp their return/exhange policy. They should follow HSN's policy. While they're at it, they can revamp their Customer Reviews.

Oh NO @San Antonio Gal

QVC should NOT follow HSN policy!

HSN does NOT do free exchanges for size or color like QVC does.

HSN will charge you the return label free even when you just want a diff size/color.

QVC lets you return it using the label and get the new size/color at NO additional cost to you. (Yes, I realize you do not always get your item)

what QVC needs to do is RETRAIN their employees in the Return Dept to READ.

We all CLEARLY mark our return slips and they IGNORE our instructions and comments.

Yes, a simple email or call will get it corrected...but we shouldn't have to.

Re: Never again

RespectLife — Fri, 25 Mar 2022 13:43:55 GMT

@faeriemoon

It doesn't have to take that long if you use QVC Easy Returns

Email qvceasyreturns@qvc.com

give them the item/order # etc and what size/color you want.

Within a week, the new order will have already been placed.

Then just use the label and send the wrong one back.

Re: Never again

faeriemoon — Fri, 25 Mar 2022 13:54:02 GMT

@RespectLife Thank you for that info!

Re: Never again

LindaSal — Fri, 25 Mar 2022 14:08:12 GMT

HSN does in fact do free exchanges. You just go on order status , click on exchange, and choose your option (size/color) and they will ship it out right away at no cost and you have 14 days to return the original item also at no cost.

Re: Never again

RespectLife — Fri, 25 Mar 2022 14:49:31 GMT

@LindaSal wrote:
HSN does in fact do free exchanges. You just go on order status , click on exchange, and choose your option (size/color) and they will ship it out right away at no cost and you have 14 days to return the original item also at no cost.

I called HSN 3 different times on purpose yesterday.

All 3 reps clearly told me I will have to pay the Return Label Fee of $7.95 to send the old one back.

Yes, they will send out the new one at no charge, but all stated I WILL lose the label fee (or my own shipping cost) to send the original back.

I just called again! HSN will charge the label fee to send the first one back.

I doubt I heard wrong 3 times, NOW 4 times. This CS rep got the mgr on the line. He said the only way they will NOT charge you the return label fee is IF you received the wrong item or damaged/defective. He said it was a mistake if you got a free even exchange.............but if anyone can prove this is NOT the case I would love to know.

I am dying for a pair of jeans...never ordered clothes from HSN b4....50-50 chance on the size...guarantee you, I will pick wrong.

Does anyone know if G by Giuliana jeans run small ?

Re: Never again

luvsshopping — Fri, 25 Mar 2022 20:58:27 GMT

Well QVC charged me shipping on the exchanged order. The hosts make you think the whole transaction is free .

Re: Never again

Qgirl26 — Sat, 26 Mar 2022 04:30:07 GMT

@LindaSal wrote:
HSN does in fact do free exchanges. You just go on order status , click on exchange, and choose your option (size/color) and they will ship it out right away at no cost and you have 14 days to return the original item also at no cost.

I bought some shoes that did not fit true to size, as they stated. I had to exchange them and in doing so, I had to pay just under $12 to do it! I won't make that mistake again.

Edited to add that this was through HSN.

Re: Never again

Judaline — Sat, 26 Mar 2022 12:35:04 GMT

@RespectLife wrote:
@faeriemoon

It doesn't have to take that long if you use QVC Easy Returns

Email qvceasyreturns@qvc.com

give them the item/order # etc and what size/color you want.

Within a week, the new order will have already been placed.

Then just use the label and send the wrong one back.

I read here of a nightmare story regarding easy returns. Don't think I'll be using it any time soon.

Re: Never again

LindaSal — Sat, 26 Mar 2022 14:25:03 GMT

@RespectLife I apologize if this is no longer the case. I don't exchange items very often but I know for sure the times I did I was not charged anything on top of my original shipping fee. Just like everything else I guess we are being overcharged now for services.

As far as the Guiliana brand for me, I find her clothing runs on the small side. I haven't had the best luck with her line but the items I do have, I like. I'm between a M and L and always wear a L in her clothing.

Re: Never again

RespectLife — Mon, 28 Mar 2022 19:41:49 GMT

@LindaSal

Thanks much! I am between also and did go up!

Unfortunately, there wasn't even a video on these...sometimes I can tell if the models are SQUEEZED in like sausages that I want to go up.

Fingers crossed.....I haven't ordered from HSN since Tina and the horn honking days!!

Re: Never again

Barbara-QVC — Thu, 31 Mar 2022 21:25:20 GMT

@luvsshopping

Please email your order info to QVCSocialTeam@qvc.com and we would be happy to assist you.

Barb

Customer Care