topic Re: TWICE this has happened with Amazon orders in Community Chat

TWICE this has happened with Amazon orders

MamaWick — Tue, 15 Mar 2022 16:07:53 GMT

About 10 days ago, I did an "order again" on two previously received items. The first "order again" was for two tubes of Refresh PM eye ointment and I received one tube. The second "order again" was for a package of four combs and I received one comb. Yes, I've contacted Amazon. This makes me angry. Their "order again" should be for exactly the previous order. Grrrrrrrrr

Re: TWICE this has happened with Amazon orders

Love my grandkids — Tue, 15 Mar 2022 16:21:55 GMT

@MamaWick That's really odd. Someone in the fullfillment center really messed up.

Re: TWICE this has happened with Amazon orders

Laura14 — Tue, 15 Mar 2022 16:37:15 GMT

The software probably wants you to adjust the quantity from the default of one in case you don't need that many the second time to cut down on returns, chargebacks and product loss.

Re: TWICE this has happened with Amazon orders

Love my grandkids — Tue, 15 Mar 2022 16:35:59 GMT

@Laura14 Bingo! When I re-order something I just go back to the original product page and place a new order.

Re: TWICE this has happened with Amazon orders

BlueFinch — Tue, 15 Mar 2022 16:43:22 GMT

That's maddening, for sure. I think this happens sometimes because they have changed the product page since the last order. Different supplier, different quantity, etc. I've avoided 'order again,' for this reason.

Re: TWICE this has happened with Amazon orders

MamaWick — Tue, 15 Mar 2022 17:20:10 GMT

@Laura14 The Refresh PM ointment was originally packaged as two tubes and the combs were sold as a four pack.

Re: TWICE this has happened with Amazon orders

Laura14 — Tue, 15 Mar 2022 17:27:07 GMT

@MamaWick Then someone does need to put down the beer keg and find themselves a pair of reading glasses.

Re: TWICE this has happened with Amazon orders

32degrees — Tue, 15 Mar 2022 17:37:00 GMT

I never use "order again". I go to the page where the exact item is shown and look at others because of the prices. Yes, as another reply states, you need to adjust your order quantity if you use order again. Pay attention!

Re: TWICE this has happened with Amazon orders

depglass — Tue, 15 Mar 2022 17:50:53 GMT

I can see where this is going. You put down four combs and you end up with sixteen. It's their error, not yours.

Re: TWICE this has happened with Amazon orders

Sage04 — Tue, 15 Mar 2022 18:06:21 GMT

My brother bought a few bags of ginger tea for about $32. Next time he check "order again" and received one bag at $32. Of course they refunded his money and told him to keep the one bag.

Re: TWICE this has happened with Amazon orders

MamaWick — Tue, 15 Mar 2022 18:17:12 GMT

@32degrees. Well all righty then 😆😆😆

Re: TWICE this has happened with Amazon orders

chrystaltree — Tue, 15 Mar 2022 19:35:53 GMT

Order again only refers to the item, you still have to put in the number of items.

Re: TWICE this has happened with Amazon orders

MamaWick — Tue, 15 Mar 2022 20:28:11 GMT

@chrystaltree this is the ointment I ordered in November that I did the ORDER AGAIN on.....it says twin pack. The combs are no longer available but were billed as a 4 pack on the original order.

Re: TWICE this has happened with Amazon orders

Mz iMac — Tue, 15 Mar 2022 20:41:32 GMT

@MamaWick "Refresh PM eye ointment"

If I were you, I would compare the expiration date(s) from the ones you got from Amazon & the ones in your neighborhood store(s).

Re: TWICE this has happened with Amazon orders

Porcelain — Tue, 15 Mar 2022 22:48:16 GMT

Sounds like their order again system is broken. They do need to send you the additional items or refund your money! Thanks for the heads up @MamaWick . I've only used order again a few times and it was luckily not on any multipacks.

Re: TWICE this has happened with Amazon orders

qvcaddition — Tue, 15 Mar 2022 23:16:00 GMT

@MamaWick

@MamaWick wrote:
About 10 days ago, I did an "order again" on two previously received items. The first "order again" was for two tubes of Refresh PM eye ointment and I received one tube. The second "order again" was for a package of four combs and I received one comb. Yes, I've contacted Amazon. This makes me angry. Their "order again" should be for exactly the previous order. Grrrrrrrrr

Everything today is an "it" show if you know what I mean.

I have been having lots of shipping problems with different companies. Amazon sent me an empty box. Nothing in it. Not even my order.

They do make good on orders though. Shipping big problem.

My Petco order didn't come in, so they overnight shipped me another, and the first pkg came today along with another box, the overnight one. I always check tracking, and there was not tracking for first one. It's an "it" show today.

It's time comsuming, but with what going on in the world, small potatoes.