topic Re: Trouble Signing In in Community Chat

Trouble Signing In

rms1954 — Sat, 05 Mar 2022 15:47:36 GMT

AGAIN. I have no problem for months and then I can't sign in the forums. Have to go to using Firefox. This is only on my laptop. If I use Ipad, I don't have a problem.

Re: Trouble Signing In

dooBdoo — Sun, 06 Mar 2022 02:49:10 GMT

Hi, @rms1954!

I can sign in using my Mac with Brave or Firefox browsers or with my iPad using Safari or Brave browsers (I didn't try other browsers).

What happens when you try to login?

Did you try the usual "housekeeping" such as clearing browser cookies/cache/website data/history, making sure it's the current version, going directly to the Q site instead of using an old bookmark/favorite, etc.?

Sorry you're having problems... can be really aggravating, I know.🌻

Re: Trouble Signing In

SeaMaiden — Sat, 05 Mar 2022 19:26:01 GMT

@rms1954 Not for me today... but often I have a day where say on my desk top I can not sign in for a day or two..... do not know why that happens.

Re: Trouble Signing In

Sage04 — Sun, 06 Mar 2022 00:56:38 GMT

On my desk top, no problem, but sometimes lately on my phone (android) it would say "I've been band". but after a few days I can sign in. What's up with that?

Re: Trouble Signing In

Duckncover — Sun, 06 Mar 2022 00:57:55 GMT

Same for me now...suddenly I have to type in my password and email on my iPad, but not my phone or laptop. It was fine for months after not being able to login at all.

Re: Trouble Signing In

dooBdoo — Sun, 06 Mar 2022 01:16:53 GMT

@Sage04 wrote:
On my desk top, no problem, but sometimes lately on my phone (android) it would say "I've been band". but after a few days I can sign in. What's up with that?

@Sage04, If you're using a cellular connection for the mobile device, your provider will be connecting you to a "dynamic" (changing) IP address.

It's possible your phone connected to an address that was banned by the website.

Most, if not all, websites have blocked specific IP addresses from time to time, and now and then our mobile devices can encounter those.

Re: Trouble Signing In

dooBdoo — Sun, 06 Mar 2022 01:15:58 GMT

@Duckncover wrote:
Same for me now...suddenly I have to type in my password and email on my iPad, but not my phone or laptop. It was fine for months after not being able to login at all.

@Duckncover,

Can you think of anything you might have changed on the iPad around the time this began? Different browser, or browser settings, or something like that?

I'm using the current iPadOS v. 15.3.1, and if I use Safari it auto-fills my email address and password for QVC with no problem, but if I use the Brave browser it requires me to type in the email address and then it goes to the password saved in the browser.

Re: Trouble Signing In

Sage04 — Sun, 06 Mar 2022 01:18:04 GMT

@dooBdoo wrote:
@Sage04 wrote:
On my desk top, no problem, but sometimes lately on my phone (android) it would say "I've been band". but after a few days I can sign in. What's up with that?

@Sage04, If you're using a cellular connection for the mobile device, your provider will be connecting you to "dynamic" (changing) IP address.
It's possible your phone connected to an address that was banned by the website.
Most, if not all, websites have banned specific IP addresses from time to time, and now and then our mobile devices can encounter those.

@dooBdoo we were once with Sprint (don't know if I can mention that) bought out by TB, got a better deal with AT and the other T(family Plan 10 people). I'm about to take my phone and throw it through their window.

Re: Trouble Signing In

dooBdoo — Sun, 06 Mar 2022 01:25:20 GMT

I hear you, @Sage04! I've been working with computers for most of my life and I can say for certain that I've had electronic devices I wanted to throw across the room!

Re: Trouble Signing In

Sage04 — Sun, 06 Mar 2022 01:29:44 GMT

@dooBdoo wrote:

I hear you, @Sage04! I've been working with computers for most of my life and I can say for certain that I've had electronic devices I wanted to throw across the room!
@dooBdoo oh yea, I would call my son and say I'm about to throw whatever out the window into the driveway without removing the screen and he would say "Mom don't do that, I'll be right there" and he was because knew I was serious lol

Re: Trouble Signing In

Sage04 — Sun, 06 Mar 2022 01:31:57 GMT

Oh my goodness, so happy to see you @dooBdoo . Happiness and all that's good is wished for you. PAIN FREE!!

Re: Trouble Signing In

stevieb — Sun, 06 Mar 2022 02:30:25 GMT

One hopes this isn't a harbinger of things to come. Some have been unable to edit posts and we can see they've been tinkering again with all these supposed 'channels' now featured on the retail side, which, by the way, seem sort of pointless... Here's hoping things remain accessible...

Re: Trouble Signing In

ECBG — Mon, 07 Mar 2022 01:11:11 GMT

@rms1954

So very sorry. I've left the site up all afternoon as I went back and forth and had no issue.

Re: Trouble Signing In

dooBdoo — Mon, 07 Mar 2022 13:49:16 GMT

Thank you, @Sage04!❤️