topic Re: Zulily in Community Chat

Zulily

QVCkitty1 — Sun, 20 Feb 2022 00:59:22 GMT

I had to call Zulily customer service today, and it was a pleasant experience. I didn't have to wait and the young woman I spoke with checked my order ( my tracking said order was canceled ) she explained the situation, and made sure my whole cost was refunded. I know that is the treatment one expects, but it doesn't always happen that way, so kudos to Zulily.

Re: Zulily

rms1954 — Sun, 20 Feb 2022 01:01:54 GMT

The few times I have called I had the same experience.

Re: Zulily

Spacrazy — Sun, 20 Feb 2022 01:06:18 GMT

Thank you for the post @QVCkitty1 . This kind of information is very important for me these days. I've bought several things from Zulily without any problem but I have often wondered.

Re: Zulily

pupwhipped — Sun, 20 Feb 2022 01:49:37 GMT

I've had to call a few times as their shipping does not always assure that your items won't be damaged/broken. That is probably my biggest issue with them. I hold my breath when I order several things and they all get tossed in a big box. But every time I've called their customer service has been really great...probably the best I've ever had!

Re: Zulily

Johnnyeager — Sun, 20 Feb 2022 08:44:21 GMT

Same experience for me.

I emailed once about one glass in a set broken in shipping. They responded within 15 minutes.

Full refund for the entire set and an extra credit to my account for the "inconvenience."

Re: Zulily

Pook — Sun, 20 Feb 2022 09:26:19 GMT

Same here!! Their CS is excellent. When a product is not received they will immediately refund and say just to keep item if received. Once I bought something that needed put together and no matter what I did it did not work so they just refunded me immediately with no return expected.

Re: Zulily

Eileen in Virginia — Sun, 20 Feb 2022 13:29:45 GMT

I've been pleasantly surprised with Zulily's customer service on the rare occasions when I've had problems with one of their items. In addition to giving me a refund and telling me to keep the item, they'll give me a $10 credit to my Zulily account. Their reps are always courteous.

Re: Zulily

bonnielu — Mon, 21 Feb 2022 02:05:22 GMT

Excellent customer service and I have never had to wait. And they fix the problem immediately. Love them and their products. Wish all companies were like them.

Re: Zulily

twindles — Mon, 21 Feb 2022 20:09:33 GMT

Good to know. Just placed our first order with them.

Re: Zulily

bonnielu — Tue, 01 Mar 2022 02:48:10 GMT

One more comment from me. Wish all companies were like them. Customer Service Amazing.