topic Re: I Hate Amazon! in Community Chat

I Hate Amazon!

Biftu — Sat, 19 Feb 2022 02:52:56 GMT

i have only ordered items from Amazon a few times. I got an email today alerting me of the new Prime rates going up. I have never signed up for Prime. After looking everywhere I finally found a number to call to insure they did not have me as a Prime member. The first rep I got actually disconnected me and the noise in the background was deafening. They wanted so much information just to check my account. I tried again after being disconnected and went through the same spiel. This guy said I was a Prime member since December but had no information to show when I signed up or what credit card would be credited or when. Although as of yet I have seen no charge to my account he said he would credit my account. He said he would send me an email confirming our call. What I got was a questionnaire about the service I received, nothing about the context of the call. I'm frustrated with this whole experience and know why I have only bought the few items from Amazon I could not fine elsewhere. Just had to let out my frustration. Never buying from them again.

Re: I Hate Amazon!

Janey2 — Sat, 19 Feb 2022 03:01:00 GMT

Are you sure this was not a scam? I receive from amazon all the time...I never open them.

Re: I Hate Amazon!

Love my grandkids — Sat, 19 Feb 2022 03:05:40 GMT

@Biftu I agree, this sounds like a scam. The correct customer service number is 888 280 4331. If you used any number on the email it's fake.

Their Live Chat also works quite well.

Re: I Hate Amazon!

Goodie2shoes — Sat, 19 Feb 2022 03:08:42 GMT

I had to place my first customer service call to Amazon today. I do have prime, placed a order the end of January for a cordless hand held vac but got a msg a few days later that it had been returned to the manufacture due to weather conditions. I discovered they never credited my account. I could not find a contact number for customer service but finally did and called them. They did refund my money back to my credit card and my rewards points then sent me a email confirmation of the refund. If I hadn't gone back to check on the transaction they would have kept my money so I will surely watch what I buy from now on.

Re: I Hate Amazon!

Sage04 — Sat, 19 Feb 2022 03:10:07 GMT

@Biftu wrote:
i have only ordered items from Amazon a few times. I got an email today alerting me of the new Prime rates going up. I have never signed up for Prime. After looking everywhere I finally found a number to call to insure they did not have me as a Prime member. The first rep I got actually disconnected me and the noise in the background was deafening. They wanted so much information just to check my account. I tried again after being disconnected and went through the same spiel. This guy said I was a Prime member since December but had no information to show when I signed up or what credit card would be credited or when. Although as of yet I have seen no charge to my account he said he would credit my account. He said he would send me an email confirming our call. What I got was a questionnaire about the service I received, nothing about the context of the call. I'm frustrated with this whole experience and know why I have only bought the few items from Amazon I could not fine elsewhere. Just had to let out my frustration. Never buying from them again.

@Biftu hope you didn't give out information that would come back to bite you. Not seeing a charge on your statement would have made me think it was a mistake.

Our Prime was renewed in December as usual and we have not received a notice about the increase as yet althought we know about it.

We love Amazon and have been Prime Members since the begining and will continue.

Please keep checking your statement for a Credit. Hope it's legit!!

Re: I Hate Amazon!

Goodie2shoes — Sat, 19 Feb 2022 03:14:21 GMT

@Love my grandkids

I confirm the cs # 888-280-4331. That's the number I called for CS today.. Yes, the prime rate is going up by $20. I did receive a email about that and it was also on the news here so it is true

Re: I Hate Amazon!

Sage04 — Sat, 19 Feb 2022 03:14:39 GMT

@Biftu wrote:
i have only ordered items from Amazon a few times. I got an email today alerting me of the new Prime rates going up. I have never signed up for Prime. After looking everywhere I finally found a number to call to insure they did not have me as a Prime member. The first rep I got actually disconnected me and the noise in the background was deafening. They wanted so much information just to check my account. I tried again after being disconnected and went through the same spiel. This guy said I was a Prime member since December but had no information to show when I signed up or what credit card would be credited or when. Although as of yet I have seen no charge to my account he said he would credit my account. He said he would send me an email confirming our call. What I got was a questionnaire about the service I received, nothing about the context of the call. I'm frustrated with this whole experience and know why I have only bought the few items from Amazon I could not fine elsewhere. Just had to let out my frustration. Never buying from them again.

@Biftu the only questions I have been asked are the email address associated with the account and the home address. Nothing else and about the noise, can't say that has ever happened.

Hope it wasn't a scam as @Janey2 suggested.

Re: I Hate Amazon!

Biftu — Sat, 19 Feb 2022 03:14:45 GMT

@Love my grandkids wrote:
@Biftu I agree, this sounds like a scam. The correct customer service number is 888 280 4331. If you used any number on the email it's fake.

Their Live Chat also works quite well.

@Love my grandkids That is the number I called. Actually there was no number listed to call in the email. It was not a scam. I hope i never have to call or do business with them again.

Re: I Hate Amazon!

Love my grandkids — Sat, 19 Feb 2022 03:15:49 GMT

@Biftu Glad you didn't get fooled. I can certainly understand why you are upset.

Re: I Hate Amazon!

QVCkitty1 — Sat, 19 Feb 2022 03:22:54 GMT

@Biftu , Go to your Amazon account and click on Memberships and subscriptions. If you are a prime member your info will be there.

Re: I Hate Amazon!

Sage04 — Sat, 19 Feb 2022 03:18:58 GMT

@Love my grandkids wrote:
@Biftu I agree, this sounds like a scam. The correct customer service number is 888 280 4331. If you used any number on the email it's fake.

Their Live Chat also works quite well.

@Love my grandkids just checked my phone contacts and that's the phone number I have always used.

Re: I Hate Amazon!

Biftu — Sat, 19 Feb 2022 03:19:53 GMT

@Sage04 wrote:
@Biftu wrote:
i have only ordered items from Amazon a few times. I got an email today alerting me of the new Prime rates going up. I have never signed up for Prime. After looking everywhere I finally found a number to call to insure they did not have me as a Prime member. The first rep I got actually disconnected me and the noise in the background was deafening. They wanted so much information just to check my account. I tried again after being disconnected and went through the same spiel. This guy said I was a Prime member since December but had no information to show when I signed up or what credit card would be credited or when. Although as of yet I have seen no charge to my account he said he would credit my account. He said he would send me an email confirming our call. What I got was a questionnaire about the service I received, nothing about the context of the call. I'm frustrated with this whole experience and know why I have only bought the few items from Amazon I could not fine elsewhere. Just had to let out my frustration. Never buying from them again.
@Biftu the only questions I have been asked are the email address associated with the account and the home address. Nothing else and about the noise, can't say that has ever happened.

Hope it wasn't a scam as @Janey2 suggested.

@Sage04 It wasn't a scam. Since they said I became a member in December maybe I haven't seen the charge to my account yet. I sure will be looking for it.

Re: I Hate Amazon!

Sage04 — Sat, 19 Feb 2022 03:22:36 GMT

@Goodie2shoes wrote:
@Love my grandkids

I confirm the cs # 888-280-4331. That's the number I called for CS today.. Yes, the prime rate is going up by $20. I did receive a email about that and it was also on the news here so it is true

@Goodie2shoes yhes everyone knows that the rate is going up. We haven't received the email yet because we just renewed in December. This December they will charge the Card on file.

The problem is what @Biftu went throught today. Hope it wasn't a scam and that she didn't give out too much information.

Re: I Hate Amazon!

Sage04 — Sat, 19 Feb 2022 03:27:07 GMT

@Biftu wrote:
@Sage04 wrote:
@Biftu wrote:
i have only ordered items from Amazon a few times. I got an email today alerting me of the new Prime rates going up. I have never signed up for Prime. After looking everywhere I finally found a number to call to insure they did not have me as a Prime member. The first rep I got actually disconnected me and the noise in the background was deafening. They wanted so much information just to check my account. I tried again after being disconnected and went through the same spiel. This guy said I was a Prime member since December but had no information to show when I signed up or what credit card would be credited or when. Although as of yet I have seen no charge to my account he said he would credit my account. He said he would send me an email confirming our call. What I got was a questionnaire about the service I received, nothing about the context of the call. I'm frustrated with this whole experience and know why I have only bought the few items from Amazon I could not fine elsewhere. Just had to let out my frustration. Never buying from them again.
@Biftu the only questions I have been asked are the email address associated with the account and the home address. Nothing else and about the noise, can't say that has ever happened.

Hope it wasn't a scam as @Janey2 suggested.

@Sage04 It wasn't a scam. Since they said I became a member in December maybe I haven't seen the charge to my account yet. I sure will be looking for it.

@Biftu and make sure you get the Credit because you didn't authorized it.

Re: I Hate Amazon!

Sage04 — Sat, 19 Feb 2022 03:30:02 GMT

@Biftu in case you really need something from Amazon, just delete the Credit Card after you have paid for the item.

It really beats going out to the Store lol.

Re: I Hate Amazon!

Biftu — Sat, 19 Feb 2022 03:36:51 GMT

@Sage04 wrote:
@Goodie2shoes wrote:
@Love my grandkids

I confirm the cs # 888-280-4331. That's the number I called for CS today.. Yes, the prime rate is going up by $20. I did receive a email about that and it was also on the news here so it is true

@Goodie2shoes yhes everyone knows that the rate is going up. We haven't received the email yet because we just renewed in December. This December they will charge the Card on file.

The problem is what @Biftu went throught today. Hope it wasn't a scam and that she didn't give out too much information.
I didn't give out too much information. I was frustrated so may have overreacted with what they needed. They just asked for my name, email and address. Guess I was surprised they couldn't look me up with just my name or email.

Re: I Hate Amazon!

Sage04 — Sat, 19 Feb 2022 03:47:32 GMT

@Biftu wrote:
@Sage04 wrote:
@Goodie2shoes wrote:
@Love my grandkids

I confirm the cs # 888-280-4331. That's the number I called for CS today.. Yes, the prime rate is going up by $20. I did receive a email about that and it was also on the news here so it is true

@Goodie2shoes yhes everyone knows that the rate is going up. We haven't received the email yet because we just renewed in December. This December they will charge the Card on file.

The problem is what @Biftu went throught today. Hope it wasn't a scam and that she didn't give out too much information.
I didn't give out too much information. I was frustrated so may have overreacted with what they needed. They just asked for my name, email and address. Guess I was surprised they couldn't look me up with just my name or email.

@Biftu that's the normal questions. They wanted to make sure that you were who you said you were. Sometimes they might even ask for your phone number asscociated with the account but not always.

Re: I Hate Amazon!

Biftu — Sat, 19 Feb 2022 03:48:17 GMT

@QVCkitty1 wrote:
@Biftu , Go to your Amazon account and click on Memberships and subscriptions. If you are a prime member your info will be there.

@QVCkitty1 Thanks that was helpful. It showed I was a Prime member and that it was cancelled today. Looks like I was charged $13.77 the end of January so I haven't seen the charge on my bill yet. I thought they may have charged me for the annual fee. Thanks again, I feel better now.

Re: I Hate Amazon!

Sage04 — Sat, 19 Feb 2022 03:53:08 GMT

@Biftu wrote:
@QVCkitty1 wrote:
@Biftu , Go to your Amazon account and click on Memberships and subscriptions. If you are a prime member your info will be there.
@QVCkitty1 Thanks that was helpful. It showed I was a Prime member and that it was cancelled today. Looks like I was charged $13.77 the end of January so I haven't seen the charge on my bill yet. I thought they may have charged me for the annual fee. Thanks again, I feel better now.

@Biftu that sounds like a monthly fee rather than a yearly fee. Some Customers prefer to do that. They will send you the Credit. If it was a yearly fee you would be charged the full amount.

Re: I Hate Amazon!

Love my grandkids — Sat, 19 Feb 2022 04:07:42 GMT

@Biftu The couple of times I've called them over the years that is the exact info they ask me. They need all that to verify the account and look up info