topic Re: QVC new easy return?? in Community Chat

QVC new easy return??

cactusjack — Sat, 12 Feb 2022 22:07:47 GMT

Can you please explain something to me, please. So you send them an email with the item information and what you want it to be exchanged with. Then you go ahead and use the usual return labe that comes in your order and take it to the post office and mail it back. So, they send out the replacement but then they charge you again for this while you have to wait a month or more for them to process the exchange and refund the first order? So I have this right? So, for a period of time you have a double charge on your item until it's all processed? I'm so confused. Someone please help me...

Re: QVC new easy return??

sunshine45 — Sat, 12 Feb 2022 22:21:35 GMT

What is the QVC Easy Returns Program?

We want to make your return service experience the best it can be. That means, getting you your refund faster, exchanging your item quicker, and simply making things easier for you. The Easy Returns program delivers you a fast and easy way to return and exchange your QVC purchase.

Step-by-step guide for Easy Returns:

Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.
Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.
Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.

FREQUENTLY ASKED QUESTIONS ABOUT EASY RETURNS

How will I know if you received my email?

You will receive a confirmation email from QVCEasyReturns@QVC.com
An immediate refund or exchange will be completed.
- The amount of the refund will include return label fee costs, if applicable.
- For exchange orders, we will send a shipping confirmation email to you.

Can I return multiple items with one return label?

Yes, you can return more than one item at a time. Make sure the contents of your return include the pack slips with the reason for return checked. Also include each item in your email sent to QVCEasyReturns@QVC.com.

How can I check the status of my return?

There are three ways you can access information about the status of your return:

Go online at qvc.com and check your order status.
Call our Automated Customer Service line at 800-367-9444.
Speak to a Customer Care Team Member at 888-345-5788.

Re: QVC new easy return??

sunshine45 — Sat, 12 Feb 2022 22:24:16 GMT

@cactusjack

no, you are not double charged.

review the instructions above.

it is a very simple process and it takes under a week for them to acknowledge your return or exchange and process your request.

two weeks ago i had a return and they processed it in less than a week from the time they began and to the time that i received the money back into my account.

Re: QVC new easy return??

cactusjack — Sat, 12 Feb 2022 22:24:33 GMT

Thank you sunshine45, so they are going to send my exchange to me, without charging my credit card and without receiving my return/exchange item?

am I understanding this correctly?

Re: QVC new easy return??

cactusjack — Sat, 12 Feb 2022 22:25:41 GMT

Okay, I understand now! Thank you sooo much!

Re: QVC new easy return??

JeanLouiseFinch — Sat, 12 Feb 2022 23:09:28 GMT

I have returned, or sent back for exchange,several items in the last few weeks. I've been trying to remain patient but some easy pays will be charged soon so I wanted everythig processed in time to eliminate those charges. I finally called and spoke to a CSR today. She was very helpful in being able to either tell me where the exchanges were in the pipeline or process the return/refund while we were in the phone. FYI, once the returns are processed, it can take as much as 10 days for it to reflect on your credit card statement.

Re: QVC new easy return??

cactusjack — Sat, 12 Feb 2022 23:15:00 GMT

@JeanLouiseFinch wrote:
I have returned, or sent back for exchange,several items in the last few weeks. I've been trying to remain patient but some easy pays will be charged soon so I wanted everythig processed in time to eliminate those charges. I finally called and spoke to a CSR today. She was very helpful in being able to either tell me where the exchanges were in the pipeline or process the return/refund while we were in the phone. FYI, once the returns are processed, it can take as much as 10 days for it to reflect on your credit card statement.

Thank you 😊

Re: QVC new easy return??

sunshine45 — Sat, 12 Feb 2022 23:38:44 GMT

@cactusjack wrote:
Thank you sunshine45, so they are going to send my exchange to me, without charging my credit card and without receiving my return/exchange item?
am I understanding this correctly?

yes, that is how it should work.

i usually take a photo of my package also and attach it to the email i send.

i have not done an exchange, i have done returns.

they have all gone smoothly.

Re: QVC new easy return??

Silver Fox1 — Sun, 13 Feb 2022 01:19:30 GMT

I'm sorry but none of this sounds so "easy" to me! So now we have to write a book and email it to them to get a refund or exchange. Why? When you email them the order number why do you need to give then the item number, a discription, the cost ect., ect. Don't they have all that when they bring up the order number? Just saying. I'ed say there is nothing easy about this. At this point trying to get a refund/exchange we have to make a phone call, write a "book" encluding all information in a email then wait a week for a email from them and then do the same thing we used to do, pack it up and bring it to USPS or UPS. What exactly is so mush easier and faster for us? Plus the fact it looks like now you have to use their lable, which is a total rip off and if any of you think you can bundle the items and use their lable and only be charged once for the postage think again . I bundled a bunch of returns and sent them back UPS, long before this new return policy and they received them weeks ago. Then I received an email saying to be patient they were running behind with their refunds. Then a week or so later I get another email with this new policy. OK I've been patient but I've be waiting weeks now and nothing. I want my refunds and exchanges! I'm getting fed up with this. It seems to me tthat the true name of this game really is to make it harder not easier to get a refund, After 30 plus years of patronage to this company, I think I've had it.

Re: QVC new easy return??

kaydee50 — Sun, 13 Feb 2022 01:15:47 GMT

I have never done an exchange and very rarely a return. This info just reinforces my decision not to order anything that I have any doubts about liking or fitting.

Re: QVC new easy return??

sunshine45 — Sun, 13 Feb 2022 01:34:17 GMT

@Silver Fox1

you dont HAVE to use their return label. just make sure whatever you use has some tracking so you can provide that information.

it is super easy and my refund was in my account in 6 days and my easy pay was stopped......even before they received my return.

yes, you can put multiple items into one box, add individual return slips, use their label, and be charged only one label fee. if you did not experience this then send an email to qvcsocialteam@qvc.com.

Re: QVC new easy return??

cactusjack — Sun, 13 Feb 2022 03:33:39 GMT

Okay... I just sent the email saying I was returning for an exchange. It's a pair of shoes. Tonight is Saturday so obviously I won't be able to take this to the post office till Monday but do I have to wait till I get the confirmation email from them that they have received my email before sending it back or can I take it on Monday and send it off? I really appreciate the clarification for this ladies. This is my first try at this and the returns I sent a month ago is still not processed so I'm trying this to see if I can get it done faster. I'm trying to be patient and realize the recent fire has made an already difficult process from the pandemic even worse. Hope this works like it's suppose to. Thank you ladies !

Re: QVC new easy return??

Linmo — Sun, 13 Feb 2022 05:40:43 GMT

@cactusjack The email that you will get from the EasyReturns department states that you should return it as soon as you can to avoid additional charges. As long as you send the return in a timely manner, you won't have a problem.

Re: QVC new easy return??

cactusjack — Sun, 13 Feb 2022 05:58:49 GMT

@Linmo wrote:
@cactusjack The email that you will get from the EasyReturns department states that you should return it as soon as you can to avoid additional charges. As long as you send the return in a timely manner, you won't have a problem.

Thank you so much!
I really appreciate you taking the time to help me through this.

Re: QVC new easy return??

Nutzy — Sun, 13 Feb 2022 20:02:20 GMT

This Easy Returns thing has been around for awhile. I used it in late December to exchange an item and it didn't work. I sent the email, mailed my package back and 3 weeks later got an email saying my return was on it's way back. When I didn't hear anything more and my order status showed no change I contacted Customer Service about 10 days ago. The CS rep said all she could do for me was refund my money. So I got the refund.

Several days later there was a free shipping event. I checked on the item and the size and color I wanted were in stock AND it was on sale for a little over $5 less than when I initially ordered it. Ordered it, received it yesterday. Win for me - except for the delay in receiving a winter clothing item I could have been wearing.

Re: QVC new easy return??

cactusjack — Sun, 13 Feb 2022 22:58:52 GMT

@Nutzy wrote:
This Easy Returns thing has been around for awhile. I used it in late December to exchange an item and it didn't work. I sent the email, mailed my package back and 3 weeks later got an email saying my return was on it's way back. When I didn't hear anything more and my order status showed no change I contacted Customer Service about 10 days ago. The CS rep said all she could do for me was refund my money. So I got the refund.

Several days later there was a free shipping event. I checked on the item and the size and color I wanted were in stock AND it was on sale for a little over $5 less than when I initially ordered it. Ordered it, received it yesterday. Win for me - except for the delay in receiving a winter clothing item I could have been wearing.

Ohhhh, bummer !
but I'm glad you got the better deal in the end

I hope the Q has their act together by now and my exchange goes better, lol.

Re: QVC new easy return??

RespectLife — Mon, 14 Feb 2022 14:12:23 GMT

@kaydee50 wrote:
I have never done an exchange and very rarely a return. This info just reinforces my decision not to order anything that I have any doubts about liking or fitting.

@kaydee50 I agree! I try never to order anything that is iffy...however, it happens.

The Easy return process IS VERY Easy!

Just copy and paste your order info from your order status.

Paste it into an email.

Ask for a dif color or dif size.

You are NOT writing a novel as the other poster said.

Within 2 days, the reorder shows and you get a conf. email! they sent it out BUT DO NOT charge you.

Slap the label on the wrong one. @cactusjack

You do NOT even have to go to the post office! Just schedule a FREE USPS pickup. You get an email confirmation when they pick it up so you have a receipt.

Re: QVC new easy return??

10sluvr — Mon, 14 Feb 2022 17:12:39 GMT

i made a couple of returns end of dec. and in jan. Sure it took a little longer but considering the time of year and their re-grouping, because of the fire, i'm ok with it.

i get the feeling people have no patience any more and maybe no understanding/sympathy for businesses.

Re: QVC new easy return??

cactusjack — Mon, 14 Feb 2022 18:39:45 GMT

@RespectLife wrote:
@kaydee50 wrote:
I have never done an exchange and very rarely a return. This info just reinforces my decision not to order anything that I have any doubts about liking or fitting.

@kaydee50 I agree! I try never to order anything that is iffy...however, it happens.

The Easy return process IS VERY Easy!

Just copy and paste your order info from your order status.

Paste it into an email.

Ask for a dif color or dif size.

You are NOT writing a novel as the other poster said.

Within 2 days, the reorder shows and you get a conf. email! they sent it out BUT DO NOT charge you.

Slap the label on the wrong one. @cactusjack

You do NOT even have to go to the post office! Just schedule a FREE USPS pickup. You get an email confirmation when they pick it up so you have a receipt.

Oh yay !

just got back from the post office and I hope I get my replacement quickly then

then I get to have them for my outing in a couple of weeks, so excited !!