topic Re: Has A Reputable Storage Company Lost Your Storage Crate? in Community Chat

Has A Reputable Storage Company Lost Your Storage Crate?

tobes — Sat, 08 Jan 2022 15:19:25 GMT

A storage company I used to store my mother's beautiful dining table, two ladder back chairs, two captain chairs and a hutch. A solid rock maple bed with headboard and footboard. These Items are almost 100 years old. The company says they moved their storage facility and believe my storage box was given the icorrect storage number when moved. Have you experenced this? The furiture was stored there for about 8 years and automaric payments were made for me by my bank everymonth.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

qbetzforreal — Sat, 08 Jan 2022 15:28:20 GMT

No, never have had that experience. Sorry to hear. What is the company going to do to compensate you? @tobes

Re: Has A Reputable Storage Company Lost Your Storage Crate?

reviewer from sc — Sat, 08 Jan 2022 15:56:01 GMT

Maybe the company can give your phone number to the other customers at the storage facility. Maybe one of them would be honest enough to say that they have your furniture and return it. Worth a try... Wish you the best in this matter.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

Group 5 minus 1 — Sat, 08 Jan 2022 15:57:08 GMT

If they are moving your stuff wouldn't they have to call you?

Our kids are building a new home and their old house sold in 2 weeks and had to move in w/another person and put all their stuff in storage.

Hope this doesn't happen to them.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

SilleeMee — Sat, 08 Jan 2022 16:28:39 GMT

Something about that story doesn't sound right to me. That storage facility's management should have contacted their customers about moving their customers' belongings before touching that stuff. Sounds fishy.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

RedTop — Sat, 08 Jan 2022 17:37:31 GMT

If the entire storage unit was picked up and moved from one location to another, your key should still fit the lock on that unit, period.

My thoughts are Management should accompany you to the site, while you try your key in the lock of each unit that was moved and renumbered in an effort to locate the furniture.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

Mz iMac — Sat, 08 Jan 2022 19:47:25 GMT

@tobes "The company says they moved their storage facility and believe my storage box was given the icorrect storage number when moved."

So what are they going to do about it???

Can you file a police report for grand theft?

Re: Has A Reputable Storage Company Lost Your Storage Crate?

Duckncover — Sat, 08 Jan 2022 22:17:58 GMT

The manager or owner of the facility can open each and every unit to find the correct items that are missing. This whole scenario sounds strange. This shouldn't be a big deal if those in charge of this facility are reputable and insured.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

phoenixbrd — Sat, 08 Jan 2022 22:54:25 GMT

Hope this wasn't PODS.,

Re: Has A Reputable Storage Company Lost Your Storage Crate?

Venezia — Sat, 08 Jan 2022 23:06:16 GMT

@tobes - Yes, a very long time ago. Not an entire crate, but a lot of expensive items went missing. North American Van Lines. Never got a thing back. Only got "No idea how that happened. Are you sure???"

Yes, very sure and never trusted them again. Sadly, I was younger and my ex didn't bother to insure anything or ask for an itemized listing of what went into storage, so it was our word against theirs. And they knew it.

In your case, I'd be demanding to know when and where they moved your crate to. The crate should be sealed and, as someone else suggested, you should be able to try every single lock until you find it. No matter what number they've put on it, your key should be the only one to fit the lock.

If it's gone, I'd be filing a report of theft. They get away with far too much, IMO.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

qualitygal — Sun, 09 Jan 2022 11:04:01 GMT

I'd see an attorney. The storage co. should have insurance to cover losses I'd think.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

Group 5 minus 1 — Sun, 09 Jan 2022 11:31:02 GMT

You would probably need proof of value.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

depglass — Sun, 09 Jan 2022 16:05:19 GMT

Ask them what their insurance company says about this. What does your original contract say about insurance? If that doesn't go anywhere, I'd contact an attorney.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

Group 5 minus 1 — Sun, 09 Jan 2022 19:12:04 GMT

Let us know what happens.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

tobes — Fri, 14 Jan 2022 21:11:43 GMT

@Venezia @Group 5 minus 1 @depglass @qualitygal @phoenixbrd

The storage companyd has informed me yesterday that my storage box has been disposed. They apologized and said that within two weeks they would be sending me a letter offering compensation. Over the course of a month they have told me different stories, but it matters nothing to me how the storage crate was lost because I will never know. If I do not agree with the compensation, I intend to hire a attorney, or I can go to small claims court. However small claims maxium is $5K. I will discuss with my attorney. Here is a facsimilie of the dining table:

Re: Has A Reputable Storage Company Lost Your Storage Crate?

Venezia — Fri, 14 Jan 2022 23:22:53 GMT

@tobes - I can't see the photo you tried to post.

But something else occurred to me: you say you've been paying storage rental every month? So they've been taking your money for a crate they say they disposed of? Something is very fishy here.

One minute they don't know where it is, the next they claim it was disposed of. It sounds like either one lie after another or incredible incompetence.

I'd be taking legal advice, especially as to what you were paying for each month. They had to be applying it to some account? Were two people paying rental on the same crate (that they say was misnumbered)?

A lot of questions need to be answered, IMO. You could also ask an antique furniture dealer what the approximate value might be, given your descriptions.

Re: Has A Reputable Storage Company Lost Your Storage Crate?

tobes — Sat, 22 Jan 2022 21:37:46 GMT

@Venezia I have retained a lawyer. So we will see what happens

Re: Has A Reputable Storage Company Lost Your Storage Crate?

Venezia — Sat, 22 Jan 2022 23:20:16 GMT

@tobes wrote:
@Venezia I have retained a lawyer. So we will see what happens

@tobes - I'll be very interested to hear what the storage company tells your lawyer.

Good luck! (In my case, I eventually "lost" the husband.)

Re: Has A Reputable Storage Company Lost Your Storage Crate?

reviewer from sc — Sun, 23 Jan 2022 05:24:26 GMT

Please keep us up-to-date about this situation. Best wishes!!