topic Re: Delayed refunds on returns. in Community Chat

Delayed refunds on returns.

GAC65 — Tue, 11 Jan 2022 18:48:44 GMT

Those of you that have made returns in the last month, how long are you waiting to call customer service for refunds? Realizing that there are delays, do you think 30 days since they have received the package at the return center is enough time to expect a refund?

Re: Delayed refunds on returns.

DJs mom — Tue, 11 Jan 2022 18:56:16 GMT

@GAC65 if they received your return 30 days ago, by all means I would call CS and tell them your return has not been processed.

Re: Delayed refunds on returns.

Foxxee — Tue, 11 Jan 2022 18:58:08 GMT

I have several that were returned on December 27th that are still in transit. Contacted QVC Easy Returns today for a refund. Included the USPS confirmation schedule pickup receipt they were picked up.

Re: Delayed refunds on returns.

Kachina624 — Tue, 11 Jan 2022 19:10:14 GMT

I never call CS about a refund on a return.. I know it will arrive eventually and since I use Easy Pay, so as to not tie up my money, the amount is nominal.

Re: Delayed refunds on returns.

Cats3000 — Tue, 11 Jan 2022 19:13:11 GMT

Sure. But why fret? If you used a charge card and you haven't received the item by the time you're supposed to pay the statement, dispute the charge, withhold the amount from the payment, and let the credit card issuer handle it.

Re: Delayed refunds on returns.

Linmo — Tue, 11 Jan 2022 19:43:02 GMT

@GAC65 Email the QVC social team at QVCSocialTeam@qvc.com with the order #(s). They will take care of it.

For future returns, you can email QVCEasyReturns@qvc.com when you initially send the return and they will credit you immediately, even before the return is received by QVC. You need to give them the following information:

Order #

Item #
Price

Item Description

Color

Size

Reason

Quantity

Tracking # if QVC Return label not used

Re: Delayed refunds on returns.

chrystaltree — Tue, 11 Jan 2022 20:10:47 GMT

I think 30 days makes sense. I wouldn't wait longer than that or stress myself out by following up too soon.

Re: Delayed refunds on returns.

misschristy — Mon, 07 Feb 2022 03:41:32 GMT

I’m really disgusted. We pay a lot for returns. I think we should not be charged as much. I’m calling for several items tomorrow. It has been weeks.

Re: Delayed refunds on returns.

misschristy — Mon, 07 Feb 2022 03:45:13 GMT

The website has even made clicking on returns to see if they have been picked up. Now that has nothing to do with the fire.

Re: Delayed refunds on returns.

sunshine45 — Mon, 07 Feb 2022 04:03:03 GMT

i use the qvceasyreturns@qvc.com feature that was mentioned above. you can find all information on the returns page of customer service faqs. it has been mentioned here often and works well.

i received my refund in six days from the time i sent them the email with my order and return information to the time i found the refund back in my account.

Re: Delayed refunds on returns.

San Antonio Gal — Mon, 07 Feb 2022 14:36:23 GMT

@Kachina624 wrote:
I never call CS about a refund on a return.. I know it will arrive eventually and since I use Easy Pay, so as to not tie up my money, the amount is nominal.

I couldn't agree with you more @Kachina624 . This is the reason I use Easy Pay.

Re: Delayed refunds on returns.

Effie54 — Mon, 07 Feb 2022 14:40:16 GMT

Too long! If you don't call after a couple of weeks, it could be up to two months until you see the credit. They are very behind, and I'm assuming it's because of the Christmas returns by the end of January. Still though, they are very, very slow on refunds.

Re: Delayed refunds on returns.

qvcaddition — Mon, 07 Feb 2022 17:13:11 GMT

@GAC65

@GAC65 wrote:
Those of you that have made returns in the last month, how long are you waiting to call customer service for refunds? Realizing that there are delays, do you think 30 days since they have received the package at the return center is enough time to expect a refund?

I checked on my return in the return part of my order. It showed in warehouse, so I then called CS and told them, they gave me the credit. Today I received an email showing credit.

This was only 8 days from when I had return items.

Last month I didn't see item returned and it had been over 10 days, so I called CS and in tracking they could see that is was in a certain state, so she also gave me a credit or refund right away. So, I have not had the problem.

Re: Delayed refunds on returns.

bells4me — Tue, 08 Feb 2022 06:15:03 GMT

I returned a Laura Geller item & an oven. It has been well over a month so I'm calling tomorrow. Both were on easy pay & the payments + interest are still being charged. I am about to pay my card off again & be done. They don't hesitate to charge me but take their sweet time to refund. Prices & shipping are too high.

Re: Delayed refunds on returns.

depglass — Tue, 08 Feb 2022 16:20:00 GMT

I have a zen attitude about shipments and returns. Shipments I do check on but I don't fret. It will get here or it won't. Returns I don't bother checking on. I don't have that many and if one gets overlooked I'll never know.

Re: Delayed refunds on returns.

icezeus — Tue, 08 Feb 2022 16:28:42 GMT

I would not fret it, but it's your money and your decision to make.

Sometimes I pay items outright sometimes I use easy pay it depends upon my mood. I had a full paid for item that I returned in mid December. It was a Christmas gift and I decided to purchase something else. I received an e-mail from QVC a few weeks ago asking for patience. I was just looking at my bank account and the money has just been returned so that took about 6 or 7 weeks to be refunded.