topic Re: Grrrr … “A” purchase poor delivery in Community Chat

Grrrr … “A” purchase poor delivery

homedecor1 — Mon, 20 Dec 2021 03:56:45 GMT

I ordered several items as gifts had them delivered to recipient.

I've always had good experience with "A"( not sure if I can say name here) anyway they delivered packages but driver left on porch in pouring rain & I did not get a text/email they were delivered. If so, I would have contacted her & told her.

Anyway, the boxes & contents were outside overnight and were soaked to the point water was dripping out. Contents were coloring books, stickers, markers, clothing and a easel set. (Were in 2 separate boxes).

I tried to do replacement request and was denied. Stated was "3rd party seller" but clearly states on site --"sold by Amazon.com".

I looked for a phone # for CS - this is unacceptable. These items totalled over $100. Does anyone have direct # for "A" or email info --

(I looked at the order & the delivery info states "gave to recipient" -- not true🤬).

thank you!

homedecor1

Re: Grrrr … “A” purchase poor delivery

Foxxee — Mon, 20 Dec 2021 04:19:00 GMT

888-280-4331

Available 24 hours. Will receive a recording first. Follow directions or press 0 for direct access to CS.

Re: Grrrr … “A” purchase poor delivery

homedecor1 — Mon, 20 Dec 2021 04:21:27 GMT

ty! @Foxxee

Im calling them.

Re: Grrrr … “A” purchase poor delivery

elated — Mon, 20 Dec 2021 04:30:46 GMT

You can send a message to the seller and let him know what happened. I always know when packages are to be delivered because it gives you a date if you check it everyday. Then I go to my order and see if it has been delivered. I had a package that said it was delivered but it was to the wrong address. Sent message to seller and he gave me a credit. I find you need to follow their procedures or it doesn't work.

Re: Grrrr … “A” purchase poor delivery

moonandthestars — Mon, 20 Dec 2021 04:51:00 GMT

@homedecor1 Sorry that happened. So frustrating. If you haven't already called and had it handled, you should be able to go to your account, fine your order and initiate a return/echange - you can say the items were damaged and request a new shipment be sent to your reciepient.

Re: Grrrr … “A” purchase poor delivery

homedecor1 — Mon, 20 Dec 2021 05:17:54 GMT

@moonandthestars @elated

I will call but the item states sold by: Amazon.com

The return/replacement form I filled out at end stated non-returnable because sold by "third party".

As you can see it says sold by: Amazon 🤷‍♀️🤷‍♀️🤷‍♀️

I even cleared my history/browser and tried again, I'm sure they'll make it right.

Re: Grrrr … “A” purchase poor delivery

FancyPhillyshopper — Mon, 20 Dec 2021 05:31:54 GMT

I do not think that one can rely on past experiences to compare to what is happening this year.

There are always many new and substitute drivers during the holidays, and I think this year is worse than ever.

I have had packages arrive at 10:00 PM at night (no notice), and 7:45 AM on a Sunday morning.

I monitor my tracking constantly to try to get a ballpark date/time of arrival, but it is still not always accurate. Sometimes items might get lost and then delivered days after their original due date.

Unfortunately, the seller has no control over delivery processes, and small dealers can probably not afford to replace items.

Perhaps you can just consider that gift a loss, and have the recipients donate the items to a charity. Maybe a last minute e-gift card will provide a good option for the children, and they can pick out their own art supplies at a local craft store.

Re: Grrrr … “A” purchase poor delivery

moonandthestars — Mon, 20 Dec 2021 05:35:44 GMT

@homedecor1 Yes, I've had something like that in the past. I'm trying to think how I eventually found my way to a customer service person. Can you find a way to chat with an actual person? I know it t can be very difficult to find the way through the maze there in my experience. So I think if not directly through your order history, there should be some sort of customer service area and that might lead you to answer faq type questions or a robotic chat and at some point I think it asks if you need more help or want customer service to call you. I may not be explaining it well because I don't remember all the steps I've needed to take to get actually talking to someone. But you have a phone number now, so hope that is what will solve this for you.

Fingers crossed you get through and the replacement items are delivered by Christmas!

Just as a general comment, I'm finding more and more that packages are being left in a way that is just maybe a few steps from being in a protected area and instead left just out there to weather the elements. I know they are really busy,so it's hard to criticize, however, just a little farther mostly would protect the packages!

Re: Grrrr … “A” purchase poor delivery

Venezia — Mon, 20 Dec 2021 06:43:26 GMT

Strange that the packages in the photo (and the front steps) look completely dry. Was that the photo taken by the Amazon driver?

I take it the recipient didn't know that you were having a package(s) sent to her address? (Just wondering how they stayed outside all night long and weren't grabbed by porch pirates.)

Sometimes Amazon's policies can be a bit confusing. I've had an issue where something was sent by Amazon Prime, but I then had to deal with the third-party seller, when it arrived damaged. They should be much clearer about it.

Re: Grrrr … “A” purchase poor delivery

Janey2 — Mon, 20 Dec 2021 09:23:21 GMT

1 go to your orders

2 find your order on your list

3 select problem with order

4 choose topic from list displayed

5 select contact seller

Re: Grrrr … “A” purchase poor delivery

PamfromCT — Mon, 20 Dec 2021 10:32:01 GMT

We are retired and home most of the time. Good thing, as we don’t have a protected area outside our home to leave packages under. They are left either at our front door or close to our garage doors. Good thing, as there is no protective covering over cardboard, even on the worst days.

Porch pirates? I may be tempting the universe, but we have never had a problem despite a huge amount of deliveries. We live a good distance from the road, with some trees by the road. And our garage doors face sideways to the road,.

We sometimes have an email sent to us with the picture of the package on it. Of course, if it is an off-hour delivery, it can be many hours before you see the email.

You are due a complete replacement for the packages that were ruined by the weather, I don’t think you should have a problem with that. I am sorry this happened to you.

Re: Grrrr … “A” purchase poor delivery

Roscoe the Rascal — Mon, 20 Dec 2021 12:23:15 GMT

I track my packages and pops up on my phone. I don't use Amazon so no experience with them but my daughter uses. They put on her front porch and no protection so if it would rain they would get wet. Not sure how you can hold them responsible.

I do most of my shopping locally or with QVC. Don't care for third-party shopping or hassle returns.

This time of year people need to pay attention if things are on there way. I always let the recipient know a gift is on its way. I'm lucky and my dog always hears anyone on the porch no matter how quiet they try to be.

Re: Grrrr … “A” purchase poor delivery

CalminHeart — Mon, 20 Dec 2021 13:04:13 GMT

I sympathize with you but it's a risk anyone takes when packages are delivered. It's not the seller's fault. You might file a claim with the company that delivered it but I doubt they will do anything since it's not really their issue either. It's Mother Nature.

Re: Grrrr … “A” purchase poor delivery

gidgetgh — Mon, 20 Dec 2021 13:06:48 GMT

@homedecor1 - it might be a "sold by Amazon" item now, but look at your invoice and also the order details (2 separate selections in your order history) and see who the seller was for your specific purchase.

Re: Grrrr … “A” purchase poor delivery

Sage04 — Mon, 20 Dec 2021 19:15:21 GMT

I bought two pairs of clippers for a barber friend and he only received one. Called Amazon and they sent an email to the seller and told me to give them a few days to respond. The Seller didn't and I was refunded for the two clippers. I told the Rep that it should only be for one, but he said that's it's ok so I accepted it.

@homedecor1, I would call and I hope that by now it's been solved. I would let Amazon deal with it.

You know what? Your family can always send them back and get a refund, wet or not.

Re: Grrrr … “A” purchase poor delivery

homedecor1 — Tue, 21 Dec 2021 00:43:11 GMT

Thank you everyone!!!

My problem is not resolved but I'm not going to stress over it because right now it's not that important - received very shocking sad news today & a few toys are not my "priority" right now. (Amazing how things can change in 24 hours😢😢😢).

So, the gifts are for a little guy & he won't know the difference.

Re: Grrrr … “A” purchase poor delivery

homedecor1 — Tue, 21 Dec 2021 00:59:05 GMT

Yes they did not know and I did not get message or text. Also, for these particular items Amazon sent me email they'd be delayed until approximately 12/15, therefore, I didn't track them.

My direction was to deliver to side porch -- which is covered.

I told her the day they'd be delivered based on email. They came earlier-- so they'd been out there a few days🤦‍♀️ & they never use front door area.

As for "porch pirates" it's a long walk to get from street to their home. -- so those "porch pirates" would have to be in "good shape" lol. Not easy to see from street.

With all the delivery problems and temp drivers I can't be to particular I'd just like items be replaced.

Re: Grrrr … “A” purchase poor delivery

Sage04 — Tue, 21 Dec 2021 01:12:14 GMT

@PamfromCT wrote:
We are retired and home most of the time. Good thing, as we don’t have a protected area outside our home to leave packages under. They are left either at our front door or close to our garage doors. Good thing, as there is no protective covering over cardboard, even on the worst days.

Porch pirates? I may be tempting the universe, but we have never had a problem despite a huge amount of deliveries. We live a good distance from the road, with some trees by the road. And our garage doors face sideways to the road,.
We sometimes have an email sent to us with the picture of the package on it. Of course, if it is an off-hour delivery, it can be many hours before you see the email.

You are due a complete replacement for the packages that were ruined by the weather, I don’t think you should have a problem with that. I am sorry this happened to you.

@PamfromCT I've heard so much about porch pirates but never had a problem.

Our security system now lets us know when there is a package at the door and ask if we would like for it to take care of the package. That's so funny.

Re: Grrrr … “A” purchase poor delivery

Isobel Archer — Tue, 21 Dec 2021 15:30:34 GMT

@FancyPhillyshopper wrote:

I do not think that one can rely on past experiences to compare to what is happening this year.

There are always many new and substitute drivers during the holidays, and I think this year is worse than ever.

I have had packages arrive at 10:00 PM at night (no notice), and 7:45 AM on a Sunday morning.

I monitor my tracking constantly to try to get a ballpark date/time of arrival, but it is still not always accurate. Sometimes items might get lost and then delivered days after their original due date.

Unfortunately, the seller has no control over delivery processes, and small dealers can probably not afford to replace items.

Perhaps you can just consider that gift a loss, and have the recipients donate the items to a charity. Maybe a last minute e-gift card will provide a good option for the children, and they can pick out their own art supplies at a local craft store.

Agree that Amazon - not the seller - is responsible for delivery.

If the items are water soaked and ruined, I don't think donating to charity is an option.

Re: Grrrr … “A” purchase poor delivery

hckynutjohn — Tue, 21 Dec 2021 17:48:39 GMT

@homedecor1

Can't speak about items sent to others because I have never done that. However, my delivery instructions with Amazon spell out specifically where to leave our items, which is on a porch with no overhead covering.

We are not always home when they are delivered. If it is raining, or expecting rain, our delivery person puts a plastic bag over any item that is in a cardboard box. The others in the waterproof envelopes, no need.

I have called their Customer Service several times because it is much easier talking than typing to make sure we are "on the same page". Never had this happen, but if I did? I would call them, and also expect a replacement.

Everyone does not have a covered area in which to leave deliveries. And in parts of the country that have 4 seasons, even snow can conceal a delivery. And when snow melts?

hckynut