topic Re: New Refrigerator Problem in Community Chat

New Refrigerator Problem

Ro — Fri, 17 Dec 2021 14:14:16 GMT

Just purchased a Whirlpool refrigerator.

Seems to be working well, with one exception.

The ice cream in the freezer will not get hard.

The temperatures are reading well and everything else in the freezer is frozen solid.

HELP

Re: New Refrigerator Problem

itsmagic — Fri, 17 Dec 2021 14:34:06 GMT

Could you try turning the temperature down colder for the freezer just to see if it does get colder?

Re: New Refrigerator Problem

Foxxee — Fri, 17 Dec 2021 14:43:04 GMT

Is the ice cream close to the freezer door. If so, try putting it closer to the back.

Here are 6 other reasons why ice cream doesn't freeze.

Freezer Won't Freeze Ice Cream? Fix Ice Cream Soft in Freezer (angi.com)

Re: New Refrigerator Problem

depglass — Fri, 17 Dec 2021 14:51:44 GMT

Is freezer a separate control? Turn it to lower temperature. Other items can't get "over frozen." Or try another flavor of ice cream, perhaps its just the one you have now.

Re: New Refrigerator Problem

Scooby Doo — Fri, 17 Dec 2021 15:08:27 GMT

That happens in my freezer if I leave it too close to the front and have too much packed in around it.

Re: New Refrigerator Problem

Growing — Fri, 17 Dec 2021 16:08:18 GMT

Get a thermometer that shows down to zero degrees faranheit or whatever it is in centigrade and put it in the freezer. They make these for refrigerators, and ovens, etc. Test the temperature in various spots in the freezer. If it is not freezing to 0 degrees faranheit, call the company and get someone out to look at it. And sometimes, it takes a few days for a new fridge to cool down to very very cold.

Re: New Refrigerator Problem

ROMARY — Sat, 18 Dec 2021 01:47:13 GMT

Make sure that the air or whatever vents in the freezer aren't blocked by your frozen foods.

From experience many years ago with a brand new fridge. I called CS and they asked me to check to see if the vents were blocked, which they were.

After moving various frozen items away from the vents, everything froze fine.

Re: New Refrigerator Problem

RedTop — Fri, 17 Dec 2021 22:17:49 GMT

As long as the ice cream stays solid, even tho not rock hard, it's fine. My new (2 months old) Whirlpool refrigerator does not freeze my ice cream rock hard.

Re: New Refrigerator Problem

Ro — Sat, 18 Dec 2021 01:11:10 GMT

RedTop

Mine is a Whirlpool too.
I can actually squeeze the ice cream container

Is yours that soft?

Re: New Refrigerator Problem

maximillian — Sat, 18 Dec 2021 01:36:41 GMT

Contact your appliance vendor where the item was purchased. Over the years, we have been fortunate to have a local dealership with hard-working, honest owners who always want the customer to be satisfied. Unfortunately for us, they are soon to retire and leave the business. Hopefully you have honest vendors who will work with you to fix your issue. Whirlpool has a reputation as a good brand. They still manufacture in the USA.

Re: New Refrigerator Problem

RedTop — Sat, 18 Dec 2021 01:59:18 GMT

@Ro

No, not soft enough to squeeze the carton, but not hard enough to bend spoons.

Re: New Refrigerator Problem

homedecor1 — Sat, 18 Dec 2021 02:11:36 GMT

@Ro

I'd be concerned! My Samsung is a piece of junk🤬

Funny thing, we hardly buy ice cream but it was chicken pot pies that were not "frozen" when I went to make them. First indication should have told me something was wrong. I'd definitely have it checked by authorized Whirlpool tech especially if new.

Then, everything started going bad with this refrigerator.

Re: New Refrigerator Problem

Another new name Sue — Sat, 18 Dec 2021 02:27:25 GMT

Do you have a bottom freezer? If so, make sure you are closing the freezer solidly from the middle of the handle. We had trouble with our freezer, and the repair man showed us that we were closing the freezer askew.

Our ice cream is very hard.

Re: New Refrigerator Problem

qvcaddition — Sat, 18 Dec 2021 17:31:10 GMT

@maximillian

@maximillian wrote:
Contact your appliance vendor where the item was purchased. Over the years, we have been fortunate to have a local dealership with hard-working, honest owners who always want the customer to be satisfied. Unfortunately for us, they are soon to retire and leave the business. Hopefully you have honest vendors who will work with you to fix your issue. Whirlpool has a reputation as a good brand. They still manufacture in the USA.

The update I posted here on my dryer. I contacted the vendor's service dept, and they sent out the most stupid repair man.

He could not order the part on his phone, so we went to my ipad and he had me order it from Amazon. Well the wrong part came in not known to me until i trried to put the knob on like he told me to save another service charge for him to come out.

In pushing the knob in I also pushed in the stem of the knob.

Well he came out, threw his hands up in the air and said i broke the stem, by the way, i am 85 and did what he said to do. I'm not a repair man or woman. Well he said i would need a new dryer, mine is 6 years old, brought from them. The cost to repair would be 425. So I had to order part per his instructions, and install. They would not give me back the 85 dollars for a service call.

My son came over, unscrewed the back, pulled out the part they said was broken, it was not. He got it back it, took the guts out of the old knob, installed in the new knob and now my dryer timer works. Took him 20 min.

I called the service mgr. and told him how useless his repair man is and gave them a very bad review on Yelp. Said if he returns my service call amount of 85.00, i will take off the bad review. He did return it.