topic Re: Anyone having problems with Chadwicks? in Community Chat

Anyone having problems with Chadwicks?

Boehm Collector — Tue, 07 Dec 2021 20:11:55 GMT

I placed two orders with Chadwick's. One on October 19th and the other on October 21st. Neither one has shipped. I was informed they had technical issues. But I never heard of any websites technical issues lasting more than a day or so.

Re: Anyone having problems with Chadwicks?

Duckncover — Tue, 07 Dec 2021 20:19:45 GMT

I ordered from them years ago and didn't even know they were still around. You may want to contact and cancel.

Re: Anyone having problems with Chadwicks?

Kachina624 — Tue, 07 Dec 2021 20:29:55 GMT

@Boehm Collector Maybe the technical issue is not computer related but has to do with a freighter off the California coast? Just like every other retailer.

Re: Anyone having problems with Chadwicks?

Boehm Collector — Tue, 07 Dec 2021 21:06:39 GMT

@Duckncover I did contact them.. several times. The last time was a couple weeks ago. I was told that they had to remove an internal hold on the order (something on their end .. nothing to do with my credit card or account) and that my order would be shipped soon. Not sure I want to cancel yet as I really would like to get the items I ordered.

Re: Anyone having problems with Chadwicks?

Boehm Collector — Tue, 07 Dec 2021 21:07:58 GMT

@Kachina624 that's possible. But it didn't sound like it from what I was told each time I called CS.

Re: Anyone having problems with Chadwicks?

CelticCrafter — Tue, 07 Dec 2021 21:13:52 GMT

@Boehm Collector I went to the website a few weeks ago to look for something and for days all I kept getting was a "Technical Issue" message.

I'm not sure they are doing well, over the summer the message was that they were updating (I took that to mean the merchandise) and would be back in the fall.

Re: Anyone having problems with Chadwicks?

Witchy Woman — Tue, 07 Dec 2021 21:14:42 GMT

@Boehm Collector

I've been eyeing a black maxicoat but have not placed the order since I don't really need it.

However, I've ordered from Chadwicks in the past without any problems.

Of course, everything seems to have gone haywire everywhere. If I were you, and I wanted the items, I'd just stay in touch with them.

And make sure you are not charged until they ship!

Re: Anyone having problems with Chadwicks?

Boehm Collector — Tue, 07 Dec 2021 21:18:00 GMT

@CelticCrafter I started getting the "Technical Issue" message when I tried finding out the status of my orders a couple weeks after they had been placed. I don't know whether they are accepting new orders as I haven't tried.

Re: Anyone having problems with Chadwicks?

Boehm Collector — Tue, 07 Dec 2021 21:19:12 GMT

@Witchy Woman .. yes, I will keep on contacting them. No, my credit card has not been charged.

Re: Anyone having problems with Chadwicks?

CatsyCline — Tue, 07 Dec 2021 23:28:52 GMT

@Boehm Collector you may want to check Trustpilot. The recent reviews are pretty dismal.

these are just 3 reviews:

Nov 9, 2021

Bad business..........…

I ordered product that was supposedly in stock only to receive half of the order. I've been calling for two weeks and keep being told the system is down. When I ask for a refund, I'm being told I can't receive one because the system is down. When I ask to speak to a supervisor, one is not available. DO NOT ORDER FROM THIS COMPANY!! IT'S A SCAM!!

I believe Chadwick’s of Boston is…

I believe Chadwick’s of Boston is scamming people. I have been trying to get a refund for my returned purchase since the beginning of October only to be told repeatedly that “the system is down”. Buyer beware!!!!

UsefulShare

Michelle Sobiecki

1 review

Updated Nov 6, 2021

FRAUD!!! DO NOT DEAL WITH THEM ANYMORE!!! WILL NOT REFUND $$$ AFTER ITEMS PROMPTLY RETURNED!!! LOST ALMOST $100

This used to be a great and reputable company to deal with but all has gone completely downhill in the last year. Back orders for months; ridiculous shipping charges and fees; no promotions or deals and nonexistent customer “service” (Read: FRONT FOR SCAMMERS!!!). Returns and refunds said to take at least a over a month!?! Website suddenly and mysteriously down for “maintenance”. When customer service was called to check return status was told by a foreign “representative” (hacker?) that there was a “system outage” and she was unable to help but was going to transfer me to someone else (probably to fish for more personal info) and promptly transferred me back to herself giving another name to identify herself (same voice). SYSTEM OUTAGE MY A**!!! That’s when I hung up. Almost $100 lost and no merchandise to show for it even if it was the incorrect size. At least I could have sold the other items on Poshmark if I had kept them. NEVER AGAIN!!!

Re: Anyone having problems with Chadwicks?

CatsyCline — Wed, 08 Dec 2021 00:02:06 GMT

The Attorney General for the Commonwealth of Massachusetts should be notified of the Business practices of Chadwicks.

North Style (see Trustpilot) is another shady website, same company HQ as Chadwicks: Chelmsford MA and Returns go to Littleton, MA

i would stay away....

Re: Anyone having problems with Chadwicks?

Boehm Collector — Wed, 08 Dec 2021 13:32:25 GMT

@CatsyCline .. Oh my!! I think I am going to call to cancel.

Re: Anyone having problems with Chadwicks?

CatsyCline — Wed, 08 Dec 2021 15:51:06 GMT

@Boehm Collector if you used a credit card call your bank ~ they should remove the pending transaction. If your card statement shows the payment had been processed, dispute the charge!

HTH!

Re: Anyone having problems with Chadwicks?

Witchy Woman — Wed, 08 Dec 2021 15:58:27 GMT

@Boehm Collector

What a shame. I used to love Chadwicks...many of my work outfits came from there.

Knowing all this, I won't be ordering from them ever again.

Re: Anyone having problems with Chadwicks?

Boehm Collector — Thu, 09 Dec 2021 12:31:10 GMT

@CatsyCline checked my credit card. Nothing from Chadwicks. I called yesterday to cancel my orders, Hope they were really cancelled. Will have to keep checking.

Re: Anyone having problems with Chadwicks?

Boehm Collector — Thu, 09 Dec 2021 12:33:26 GMT

Hi @Witchy Woman .. I used to like them too. But will never order from them again. Yesterday when I called to cancel they tried to convince me to keep the orders and that they would be expedited, When I called 2 weeks ago I was told the same thing. I opted to cancel both orders.