topic Re: Under the Tree in Community Chat

Under the Tree Guarantee

coffee drinker — Fri, 26 Nov 2021 15:29:55 GMT

While Dan was presenting the HP Computer, today's TSV, he mentioned they are available and had an "Under the Tree Guarantee. What does that mean? What's the benefit to the consumer if it's not received in time for the holiday? To me, if there is some type of "guarantee" on this or any product that's suppose to arrive by Christmas, QVC should offer some monetary amount back to the customer. JMO.

Re: Under the Tree Guarantee

mom2four0418 — Fri, 26 Nov 2021 15:36:51 GMT

@coffee drinker wrote:
While Dan was presenting the HP Computer, today's TSV, he mentioned they are available and had an "Under the Tree Guarantee. What does that mean? What's the benefit to the consumer if it's not received in time for the holiday? To me, if there is some type of "guarantee" on this or any product that's suppose to arrive by Christmas, QVC should offer some monetary amount back to the customer. JMO.

Maybe it means that you should keep your Christmas tree up as long as possible after the holiday is over.

Re: Under the Tree Guarantee

coffee drinker — Fri, 26 Nov 2021 18:12:28 GMT

@mom2four0418 Hmmmm -- could that be why QVC "celebrates" Christmas monthly?

Re: Under the Tree Guarantee

ValuSkr — Fri, 26 Nov 2021 19:35:21 GMT

Yes, they need to back-up their "guarantee." ... Put their money where their mouth is, as it were.

Re: Under the Tree Guarantee

Duckncover — Fri, 26 Nov 2021 22:17:30 GMT

I know from. Experience not to buy a computer again from QVC. Their " guarantees on tech support, etc. didn't exist. The under cthe tree guarantee implies you will have it by Christmas.....they need to clarify it on-air and on their site if that is t the guarantee they are making.

Re: Under the Tree Guarantee

Greeneyedlady21 — Fri, 26 Nov 2021 22:21:31 GMT

Using the word guarantee, especially this year, is not a good idea. Neither is trusting it.

Re: Under the Tree Guarantee

chickenbutt — Fri, 26 Nov 2021 22:24:52 GMT

The thing about the 'guarantees' QVC makes from time to time is that they are always just one-ended.

If it gets there on time, great. If it doesn't, too bad. The end.

As a rule, a guarantee is a double-ended thing. If it happens, great. If it doesn't, we will make it good in a way that is outlined up front.

Re: Under the Tree

kittyloo — Fri, 26 Nov 2021 22:56:05 GMT

how about a "under the tree or it's free, guarantee"?.

Re: Under the Tree Guarantee

coffee drinker — Sat, 27 Nov 2021 22:53:26 GMT

On Nov 22, we ordered, from Costco,the same PC (17" screen) QVC had as their TSV. Received it about 1/2 hour ago -- 6 days from order to delivery. The computer cost $808.00 which included tax, $10 shipping,a 2 year warranty and Costco's concierge service. Think this was a pretty good deal.

Re: Under the Tree Guarantee

wagirl — Sun, 28 Nov 2021 14:55:08 GMT

think it is just another catch phrase in the hype bible---you know it rhymes and rolls off the tongue----not impressed