topic Re: Moderators: Praise for Customer Service Representative Elizabeth. in Community Chat

Moderators: Praise for Customer Service Representative Elizabeth.

Foxxee — Wed, 24 Nov 2021 01:31:57 GMT

Moderators:

I just had a very pleasant experience with one of QVC's customer service representatives...Elizabeth.

Pleasant, respectful, efficient. Sounded mature and seasoned. She is excellent. Please let her and her manager know.

Thanks

Re: Moderators: Praise for Customer Service Representative Elizabeth.

tends2dogs — Wed, 24 Nov 2021 01:42:35 GMT

I had a similar experience yesterday with Susan from the QVC Social Team. She went over and above taking care of my issue with an order.

There are so many rants on this forum about the Q, hosts, shipping, CS, and so on. I think it is important to call out the good things that happen. It happens more than we read here.

Re: Moderators: Praise for Customer Service Representative Elizabeth.

Spacrazy — Wed, 24 Nov 2021 03:06:50 GMT

Well, let’s make this a threepeet... I, too, had need to call Customer Service today and Ashley answered my question and resolved my situation before it could become a problem.

I am elated and regret putting off the call and appreciate her efficiency.

Good job QVC and take good care of Ashley - she deserves it !

Re: Moderators: Praise for Customer Service Representative Elizabeth.

gertrudecloset — Wed, 24 Nov 2021 02:13:30 GMT

@Foxxee @tends2dogs

wouldn't it be nice for those workers to see this? There has got to be a better way to give good feedback than on this forum.

Is there a main QVC email addy or something?

Re: Moderators: Praise for Customer Service Representative Elizabeth.

Foxxee — Wed, 24 Nov 2021 05:31:29 GMT

@gertrudecloset

The moderators will send my message to the representative and her manager. They haven't seen it yet, but one of them will probably leave a comment here.

I also sent the message using Feedback at the bottom of this page.

Re: Moderators: Praise for Customer Service Representative Elizabeth.

Kachina624 — Wed, 24 Nov 2021 05:50:42 GMT

Thank you to those who take the time to commend CS workers, the unsung heroes of QVC.

Re: Moderators: Praise for Customer Service Representative Elizabeth.

tends2dogs — Wed, 24 Nov 2021 13:20:14 GMT

@Kachina624 wrote:
Thank you to those who take the time to commend CS workers, the unsung heroes of QVC.

@Kachina624 Why is it so easy for people to gripe rather than give praise? I hope more jump on here and give a shout out to these hard working people.

OT How are you feeling? Did you get your taste and smell back yet? I have been keeping track of your posts on this. I hope you are 100% very soon!

Re: Moderators: Praise for Customer Service Representative Elizabeth.

KingstonsMom — Wed, 24 Nov 2021 14:27:02 GMT

@Anonymous

Just forwarding these employee's kudos!

Re: Moderators: Praise for Customer Service Representative Elizabeth.

Anonymous — Wed, 24 Nov 2021 14:58:33 GMT

Thank you @KingstonsMom we appreciate it more than you know.

Re: Moderators: Praise for Customer Service Representative Elizabeth.

Kachina624 — Wed, 24 Nov 2021 16:56:34 GMT

@tends2dogs wrote:
@Kachina624 wrote:
Thank you to those who take the time to commend CS workers, the unsung heroes of QVC.
@Kachina624 Why is it so easy for people to gripe rather than give praise? I hope more jump on here and give a shout out to these hard working people.

OT How are you feeling? Did you get your taste and smell back yet? I have been keeping track of your posts on this. I hope you are 100% very soon!

@tends2dogs Feeling fine but still can't taste or smell. I will not be preparing a feast I can't taste tomorrow. Thanks for asking.

Re: Moderators: Praise for Customer Service Representative Elizabeth.

SusieQ_2 — Wed, 24 Nov 2021 23:02:07 GMT

My round of applause goes to Wayne from the Social Team. I emailed them yesterday and he replied so quickly that my first response to him may not have made sense. I don't do well under pressure.

Regardless, he hung in there with whatever nonsense I first sent him and, once I figured out exactly what he was requesting, I sent what he had asked for. He resolved my issue and the entire process was over in a matter of minutes.

I believe QVC's social team is an exceptional group of hard working men and women and I appreciate them immensely. Thank you to the entire Social Team!

Re: Moderators: Praise for Customer Service Representative Elizabeth.

Duckncover — Sat, 04 Dec 2021 02:04:02 GMT

Have to say that over the years, I have spoken to lots CS reps at QVC...without exception, they have always been helpful, knowledgeable, and friendly. Far superior to other CS reps anywhere in my experience.

A-plus to all of them!