topic Re: I got in!!! Two phone calls later. LOL in Community Chat

I got in!!! Two phone calls later. LOL

qualitygal — Thu, 11 Nov 2021 10:16:52 GMT

I think they were afraid, I'd be calling daily. Ya know, the squeeky wheel, etc. LOL

Re: I got in!!! Two phone calls later. LOL

catter70 — Thu, 11 Nov 2021 10:41:27 GMT

I'm so glad that everything (so far) has been fixed and we're able to come back here and chat. I've missed it. So hello to all. Thanks, QVC.

Re: I got in!!! Two phone calls later. LOL

meallen616 — Thu, 11 Nov 2021 10:42:39 GMT

Forum is back, I am so happy! Hello everyone!

Re: I got in!!! Two phone calls later. LOL

50Mickey — Thu, 11 Nov 2021 10:57:27 GMT

I was able to sign in this morning the first time since 11/3.

Re: I got in!!! Two phone calls later. LOL

avid shopper — Thu, 11 Nov 2021 11:20:15 GMT

I did a chat yesterday for the first time on this issue and was going to do it each morning if need be.

Glad to see the boards back up this morning.

I like the format here, or perhaps I am just used to it. LOL!

Re: I got in!!! Two phone calls later. LOL

MorningLover — Thu, 11 Nov 2021 11:32:07 GMT

Re: I got in!!! Two phone calls later. LOL

Gorgf — Thu, 11 Nov 2021 11:55:21 GMT

@avid shopper I am glad you had a successful Chat. Last week on a Chat I was told there was NO IT problems and I should check my settings? I told her I changed my password and nickname and still could not get in, cleared History etc.

Personally, I felt insulted. CS seems to not be informed. I was hoping to hear it was happening to many posters and being worked on. I gathered that I wasn't alone after many days of frustration logging in over and over. I was hopeful seeing a post from the Mods saying Q was working on it. I learn so much here and am grateful to be able to get in again.

Re: I got in!!! Two phone calls later. LOL

gidgetgh — Thu, 11 Nov 2021 12:07:07 GMT

@Gorgf wrote:
@avid shopper I am glad you had a successful Chat. Last week on a Chat I was told there was NO IT problems and I should check my settings? I told her I changed my password and nickname and still could not get in, cleared History etc.

Personally, I felt insulted. CS seems to not be informed. I was hoping to hear it was happening to many posters and being worked on. I gathered that I wasn't alone after many days of frustration logging in over and over. I was hopeful seeing a post from the Mods saying Q was working on it. I learn so much here and am grateful to be able to get in again.

@Gorgf - I was told to change browsers. Sigh. It wasn't a browser issue. Only like 2 or 3 people were able to login. A banner at the top, detailing the issue and the efforts to fix it (or not fix it) would have been the thing to do. I kept checking here but posted at Proboards with tons of others who couldn't login here.

Re: I got in!!! Two phone calls later. LOL

AngelPuppy1 — Thu, 11 Nov 2021 12:09:52 GMT

I'm really glad everyone seems to be finally getting in! I called a couple times and was told to change my password which I did. It did not help! I was told to re-install this or that - which I did not. I was not going to re-configure my whole computer! I tried to get on the live chat and could not even get that feature to work. Very frustrating --- and I just gave up. I decided to try this morning and if it didn't work, then I thought --- forget it! I wasn't going to ever order anything from here again since no one seemed to care if the issues were resolved. But so far, so good --- hope it lasts!

Re: I got in!!! Two phone calls later. LOL

on the bay — Thu, 11 Nov 2021 12:10:44 GMT

@Gorgf,

I got the same type of response from an online customer service (not the ordering customer service). He saying no they had not heard of this problem and told me how to change my email etc. I assured him it had nothing to do with my settings.

He only acknowledged that they had known of the problem with not being able to sign out of QVC.com a week ago but that was fixed.

Of course that was fixed! It had to do with their danger of losing orders!

But the same IT could not fix a sign in problem to the forums for a week!

I just don't believe they were working diligently on it at all.

Still I missed being able to post and read people's posts and forever how long these are here, it will be nice to have. I do appreciate that.

Re: I got in!!! Two phone calls later. LOL

goldensrbest — Thu, 11 Nov 2021 12:13:48 GMT

My 1st post ,in 12 days!!!!!!!

Re: I got in!!! Two phone calls later. LOL

pupwhipped — Thu, 11 Nov 2021 12:33:12 GMT

From all the chat on "another board" I think QVC's ears were on fire...like scorched earth on fire. 🔥 I poured a little gas on that fire myself. Ha!

But it is very nice to see the QVC forums back...there's just nothing like them!!!

Re: I got in!!! Two phone calls later. LOL

Bri369 — Thu, 11 Nov 2021 13:00:40 GMT

As usual, QVS mishandled this situation. It's not browsers or cookies or chache, it's their imcompetency.

Stop blaming customers!

Re: I got in!!! Two phone calls later. LOL

proudlyfromNJ — Thu, 11 Nov 2021 13:16:45 GMT

They were hoping we would all go quietly away since they blocked most all of us out. However, it didn't happen and I guess they finally caved. The last time they announced the forums were closing they received a lot of backlash and put their notice at the top of the page saying the forums would stay open for awhile. This time they decided to be sneaky and ignore the problem that they created. Telling posters to change their browser, do this and that, what a joke. Like the Mods didn't know what was going on with about one or two posts a day and only three or so people logged it. Just announce it when they want to close the forums.

Re: I got in!!! Two phone calls later. LOL

I am still oxox — Thu, 11 Nov 2021 13:48:41 GMT

Happy things are fixed I have missed reading new posts

Re: I got in!!! Two phone calls later. LOL

Mindy D — Thu, 11 Nov 2021 18:19:34 GMT

@qualitygal @I called four times. I chatted three times. I wrote three emails and then tried another email that I found for the qvc social team. That email address didn't work. I stuck it out until yesterday. I just hoped I was not being lied to. I have always thought of Q as a company with integrity...as much as can be expected from a business, but yesterday, I just thought I must be a sap, and was giving Q too much of a benefit of the doubt. I'm still having doubts right now. I'm analyzing the whole thing in my mind and still question what was going on. Anyway, both forums are good. Nice to see everyone on both boards.

Re: I got in!!! Two phone calls later. LOL

San Antonio Gal — Thu, 11 Nov 2021 18:26:09 GMT

Silence on their end and then telling us to delete cookies and switch browsers was ridiculous. I post here and the Proboards. I don't see this forum lasting much longer - or at least shortly after going into 2022.

Re: I got in!!! Two phone calls later. LOL

Solar Is My Name — Thu, 11 Nov 2021 18:26:25 GMT

@qualitygal THANKS! Today's the 1st time I've been "allowed" to sign in!

-Solar (Is My Name)

Re: I got in!!! Two phone calls later. LOL

Solar Is My Name — Thu, 11 Nov 2021 18:41:49 GMT

Q should know that they missed getting another $60 from me for a pair of jeans because I was so perturbed that there was this run-around for over a week. Last week-end I would have ordred them had there not be THIS.

-Solar (Is My Name)

Re: I got in!!! Two phone calls later. LOL

Bibione — Fri, 12 Nov 2021 06:27:45 GMT

I checked the boards every day for years. Then I would browse the new products .If they close the forum for good, I wouldn't log in every single day. I would shop more on Amazon.