topic Re: Having trouble understanding placing orders in Community Chat

Having trouble understanding placing orders

SharkE — Tue, 26 Oct 2021 18:35:05 GMT

so many foreign order reps now days having trouble understanding what they're saying. Never ran into that before on the QVC site, most other sites, LOL, but, not QVC site.

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Re: Having trouble understanding placing orders

sarahpanda — Tue, 26 Oct 2021 18:53:48 GMT

I've noticed a difference too. On a couple of occasions, I've had to call customer service and it's pretty obvious there are changes...not as easy as it use to be.

Re: Having trouble understanding placing orders

colleena — Tue, 26 Oct 2021 19:19:59 GMT

@SharkE You are alot more patient than I am as I never speak to a person and always use automated ordering. If there's a problem w/that I guess I just wasn't meant to get the item.

Re: Having trouble understanding placing orders

LindaSal — Tue, 26 Oct 2021 19:36:30 GMT

It 's crazy to me how this seems to be everywhere now. I had a cable issue and the person I spoke to was in Mexico. How can someone in Mexico help me with my cable issue in RI?? Uuugghh!!! Worse thing was all he wanted to talk about was me taking a vacation in Mexico as he asked me if I've ever been and I said no. I was like maybe I'll visit someday if you can resolve my problem, LOL........Jeez! Getting paid for small talk!

I just was so aggravated, the cable companies s**k.

Re: Having trouble understanding placing orders

proudlyfromNJ — Tue, 26 Oct 2021 19:41:59 GMT

@LindaSal wrote:
It 's crazy to me how this seems to be everywhere now. I had a cable issue and the person I spoke to was in Mexico. How can someone in Mexico help me with my cable issue in RI?? Uuugghh!!! Worse thing was all he wanted to talk about was me taking a vacation in Mexico as he asked me if I've ever been and I said no. I was like maybe I'll visit someday if you can resolve my problem, LOL........Jeez! Getting paid for small talk!
I just was so aggravated, the cable companies s**k.

@LindaSal We just had our cable bill cut in half. I think many people are canceling so they're being very generous. When before they would never do anything like this and just tell you go ahead and cancel. At least our cable company.

Re: Having trouble understanding placing orders

KingstonsMom — Tue, 26 Oct 2021 19:59:59 GMT

@colleena wrote:
@SharkE You are alot more patient than I am as I never speak to a person and always use automated ordering. If there's a problem w/that I guess I just wasn't meant to get the item.

@colleena

Me too. I order online where I can watch videos, get actual measurements and read reviews.

If the online is wonky I use the automated.

For any CS question or order problems, I email the Social Team.

I haven't spoken to anyone at QVC in many, many years.

Re: Having trouble understanding placing orders

SharkE — Tue, 26 Oct 2021 20:24:05 GMT

Wasn't that long ago everybody was griping about online ordering

Nothing is perfect. I want to talk to a real person , not sit and wait thru a ton of options and have to rememeber the # choices.

Seems like I get the same foreign person every time I call in.

(I wouldn't be visiting Mexico right now, just a heads up . I'm in Tx. not near the border, but, just a heads up)

Thank God we got our vacations all in back yrs ago when it was safe.

Re: Having trouble understanding placing orders

proudlyfromNJ — Tue, 26 Oct 2021 20:39:41 GMT

@SharkE wrote:
Wasn't that long ago everybody was griping about online ordering
Nothing is perfect. I want to talk to a real person , not sit and wait thru a ton of options and have to rememeber the # choices.

Seems like I get the same foreign person every time I call in.

(I wouldn't be visiting Mexico right now, just a heads up . I'm in Tx. not near the border, but, just a heads up)

Thank God we got our vacations all in back yrs ago when it was safe.

@SharkE We have no problem traveling now except for being afraid of running into some of the total nuts that are flying these days. All the fights in the airports and on the planes. Crazy!

Re: Having trouble understanding placing orders

SharkE — Tue, 26 Oct 2021 20:53:30 GMT

More power to you. Things have changed to much for me to enjoy myself. First off husband is dead, 2nd , people are slobs. somebody changed their babies poopy diaper right next to me guess she didn't know planes had bathrooms. My husband almost passed out.

People , because of the covid restrictions are all on short leash nowdays, tempers are red hot, etc. Just glad I got my memories nobody my age are even going out to eat any more. They have all let themselves go, big and fat, got this and that wrong with them, leg problems, feet problems, etc.

Re: Having trouble understanding placing orders

SharkE — Wed, 27 Oct 2021 13:31:58 GMT

Update:

Northstyle had the prettiest burgundy sweater, so, I go to dot com place

"maintenance problems try later or call ********** " Ok, I call, Asian person answered she started rattling on I go "what"? she rattled on some more I just hung up.

Figured she would get somebody else and I could get a English speaking person if I kept trying after all she would get busy . I called back 3 times she always answered each time !! I gave up and said will try in morning for the dot com site. Nope, still down. I threw catalog in trash.

forget it !

Re: Having trouble understanding placing orders

Spurt — Sat, 30 Oct 2021 16:30:53 GMT

I think more and more companies are using U.S. based employees....Now when I call companies at the phone number listed on their website and talk to their Customer Service Dept their script is now like this---they announce their name and where they are located, "This is Debbie your Customer Service Representative located in a U.S. based Customer Servicer Center located in (insert the city, State in the U.S. ) how can I help you...."

Re: Having trouble understanding placing orders

Tinkrbl44 — Sat, 30 Oct 2021 16:50:36 GMT

@SharkE wrote:
so many foreign order reps now days having trouble understanding what they're saying. Never ran into that before on the QVC site, most other sites, LOL, but, not QVC site.

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@SharkE

Funny, but I avoid calling in orders because I'm not sure they understand me; I find automated ordering much more accurate ... and faster.

I have a friend for whom foreign order reps is a problem ... she is terrible with any accent, but then she hasn't travelled very much. Since these calls are recorded, she tells that rep sorry, but I cannot understand you, hangs up and calls back again ... and waits on hold again until it's her turn in the queue. Wasted time, IMO.

Re: Having trouble understanding placing orders

depglass — Sat, 30 Oct 2021 18:21:17 GMT

I had quite a go-round with several Indian Dell reps maybe 5 years ago. They finally got the issue fixed with the sixth guy. That's after I paid $169.00. Somewhere along the line I blew up and told them I would never buy another Dell. The next time I had a problem I went back to my local tech. She replaced the hard drive and I've been fine ever since.

Re: Having trouble understanding placing orders

SharkE — Sat, 30 Oct 2021 19:52:36 GMT

Northstyle dot com is still down. If you can talk to somebody that can talk they tell you they will take your order and let it sit till the website and computers are back up. they have been offline now for almost a week !

I called up and asked if they went out of business. LOL

I found something at penney's in the mean while and it went out same day just ordered online. don't mind the way most places do business online except QVC

"This is QVc automated ordering":

do you want to order the item online? push 1 for yes, 2 for no" if no, then they run 100 other items past you your running the risk of missing out on a sellout all the time your sitting there twirling your thumbs. Lot of people just put stuff in their carts and take it away from people who have the actual money. You should either order right then and there or get off the pot. Finally , they tell you to just punch in A123456 and then you answer a bunch of other questions, what is your secret PIN #, which credit card U want to use? takes 15 minutes or more then you look up at your tv screen and see "sold out". You know what on that stuff.

I order online to places that can handle it Pennys, Bed and Bath are a dream.

I got news for everybody when this winter the stores are bare because of the freighters sitting out there at the harbor for 6 months people will be ordering more online and that will probably add more to the ships. Can't win , folks. I had a friend who had to go to another state to buy a truck because there was none like he wanted here in Tx. couldn't get them lots were empty, you can't rent a car any more either.

ain't life grand ? I got some friends going to Italy in few weeks. Uh, good luck, on that, babe. I'm happy to go to Dillards ahhahahahhahaha