topic Re: Another Amazon WOW in Community Chat

Another Amazon WOW

kaydee50 — Tue, 19 Oct 2021 17:28:32 GMT

For the first time I can remember I had to return something to Amazon. Logged onto the website and arranged for a return. Was able to drop it off at our local Whole Foods. That was yesterday. Today I have my credit. Obviously, they know the item is being returned but they don't wait to actually receive the item to reimburse the customer. QVC are you listening????

Re: Another Amazon WOW

CoffeeNut — Mon, 13 Apr 2026 20:23:04 GMT

Re: Another Amazon WOW

Cakers3 — Tue, 19 Oct 2021 17:37:15 GMT

I was told to just keep a book I had ordered for granddaughter and they gave me a credit for it.

I wanted to exchange for another title and Amazon just sent the new title for free.

I have had that happen another time, too. I ended up with a double order because my package was left somewhere else; I saw it had been delivered but it was not my door in the pic. They sent out another package for the next day free of charge and in the meantime the neighbor dropped off the first one.

I contacted Amazon and I was not charged for either one.

Re: Another Amazon WOW

KatTx — Tue, 19 Oct 2021 17:42:31 GMT

QVC does this too, but a little differently. You must send an email with the item information to QVC Easy Returns. As soon as they receive your email, your item is immediately refunded. I have returned a few this way and was credited on the very same day. Very easy. Thanks QVC!

Re: Another Amazon WOW

millieshops — Tue, 19 Oct 2021 17:45:09 GMT

@kaydee50 Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.

Probably helps that Amazon is many times larger than QVC.

Re: Another Amazon WOW

Carolina925 — Tue, 19 Oct 2021 17:46:35 GMT

I received a broken picture frame; it was clear that the package had been damaged before opening. I filled out the return slip online, UPS picked it up within a couple days, and I got a replacement coming within another couple of days. No questions asked at all, easy peasy.

Re: Another Amazon WOW

haddon9 — Tue, 19 Oct 2021 17:49:19 GMT

Amazon is pretty amazing with their returns! We've experienced the same quick (almost too quick!) returns as the op.

Re: Another Amazon WOW

tends2dogs — Tue, 19 Oct 2021 17:50:29 GMT

@KatTx How did you do this? Please explain. TIA

Re: Another Amazon WOW

mom2four0418 — Tue, 19 Oct 2021 17:51:10 GMT

@kaydee50 wrote:
For the first time I can remember I had to return something to Amazon. Logged onto the website and arranged for a return. Was able to drop it off at our local Whole Foods. That was yesterday. Today I have my credit. Obviously, they know the item is being returned but they don't wait to actually receive the item to reimburse the customer. QVC are you listening????

The same thing happens if the Amazon return is dropped off at a UPS store or Kohls. I really don't think that the company can be compared to QVC.

Re: Another Amazon WOW

Kachina624 — Tue, 19 Oct 2021 17:56:07 GMT

@CoffeeNut wrote:
QVC has a lot to learn from Amazon. Amazon has faster shipping and faster returns.

@CoffeeNut Amazon also has a special deal with the USPS that no other retailer in the US has, giving them an unfair advantage. If I owned a business that did a lot of shipping, I'd be highly POed. Probably costs the rest of us too. The post office is so busy processing priority Amazon mail, they don't seem to have time to deliver QVC packages.

Re: Another Amazon WOW

kaydee50 — Tue, 19 Oct 2021 17:53:16 GMT

@KatTx wrote:
QVC does this too, but a little differently. You must send an email with the item information to QVC Easy Returns. As soon as they receive your email, your item is immediately refunded. I have returned a few this way and was credited on the very same day. Very easy. Thanks QVC!

I didn't know this. How did you know to send an email to Easy Returns? Not that I watch much, but have never heard this mentioned. And did you get free return shipping ala Amazon??

Re: Another Amazon WOW

NickNack — Tue, 19 Oct 2021 18:01:12 GMT

@millieshops wrote:
@kaydee50 Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.

Probably helps that Amazon is many times larger than QVC.

@millieshops With Amazon, you have a choice of returning to WF, Kohl's or the UPS Store. They refund you immediately when you return to any of these places. You don't have to box the return either. Just take the item to the place you choose, and they will scan the return code from Amazon on your phone.

Re: Another Amazon WOW

RollTide2008 — Tue, 19 Oct 2021 18:12:49 GMT

Amazon has a distribution center in my county. Of course the process goes faster for them.

Re: Another Amazon WOW

Porcelain — Tue, 19 Oct 2021 18:14:13 GMT

@NickNack wrote:
@millieshops wrote:
@kaydee50 Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.

Probably helps that Amazon is many times larger than QVC.

@millieshops With Amazon, you have a choice of returning to WF, Kohl's or the UPS Store. They refund you immediately when you return to any of these places. You don't have to box the return either. Just take the item to the place you choose, and they will scan the return code from Amazon on your phone.

I love that you don't have to box the item. I did not know that about returning items to Amazon. The few times I've ever had to return things, the repacking and shipping part was the most annoying.

Re: Another Amazon WOW

SeaMaiden — Tue, 19 Oct 2021 18:19:07 GMT

Hard to compare QVC to Amazon....no comparison....QVC revenue is about 3.3 Billion....

Amazon 221 Billion...

Re: Another Amazon WOW

faeriemoon — Tue, 19 Oct 2021 18:53:05 GMT

Even before Amazon had drop off centers, and used the USPS for returns, your account was often refunded before you even got home from dropping off your return.

QVC has the ability to do this too even if they aren't as big as Amazon, I would think. It's just a matter of scanning and tracking.

I'm not sure why it takes them sooooooo long to credit a return.

Re: Another Amazon WOW

Bhvbum — Tue, 19 Oct 2021 19:01:08 GMT

@millieshops wrote:
@kaydee50 Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.

Probably helps that Amazon is many times larger than QVC.

It is actually the other way around QVC is the largest retailer in the US. I just posted that in another comment section.

"Amazon, Facebook, TikTok and a growing number of venture-backed startups are all seeking to replicate QVC's success selling stuff via live demos and time-pressured promotions. But the original home shopping is still way ahead—for now

Qurate, with 22 million active customers, is the largest in the U.S. by far and still growing, adding 7.6 million new shoppers during 2020. Shares of Qurate, have delivered total returns of 300% in the past 12 months." Forbes

Re: Another Amazon WOW

RespectLife — Tue, 19 Oct 2021 20:09:30 GMT

@Bhvbum

I disagree that QVC is the largest retailer, but I guess it depends on how you look at the numbers, Amazon would be considered the largest by far over QVC.

The previous poster's numbers regarding revenue for Amz and Q are as publicly listed.

Amz has BILLIONS more in sales and revenue than QVC. However, Amazon sells services as well, QVC doesn't really...no Alexa, streaming, Prime, etc.

Amazon allows private sellers similar to Ebay and now Walmart is doing it.

JP Morgan analysts say the following:

Amazon is on track to surpass Walmart as the largest U.S. retailer by 2022, JPMorgan analysts wrote in a note published Friday.
Amazon’s U.S. retail business is the “fastest growing at scale,” the analysts wrote.

Re: Another Amazon WOW

Puppy Lips — Tue, 19 Oct 2021 20:16:42 GMT

My company sells things on Amazon, and as such, I can tell you that customers do take advantage of the generous Amazon policies. I should not get into too much detail. But we have had buyers take certain items (the valuable parts) of products and return the rest to Amazon as defective. Then we are docked the full price and left with something we cannot use or sell. We do have the option, and have done so, of reporting these buyers to Amazon. Not sure if that does any good or not.

If customers take advantage of their policies - like not returning what they said was returned, or only part of it, then I think something may change down the road. Unfortunately there are many dishonest people out there.

I think it was LLBean that had a lifetime return policy. But they had to stop that. Apparently people were buying things at garage sales and then returning stuff to LLBean for credit. Or they were wearing things for years and years and then expected LLBean to give them a credit when they returned it, all worn and used up.

If people can find a way to game the system and get away with something for profit, they will.

Re: Another Amazon WOW

Lipstickdiva — Tue, 19 Oct 2021 20:38:09 GMT

I do my fair share of shopping with Amazon. However, sometimes, not all the time, returns are a hassle.

I have made a couple of returns in the past and the only way it was free for me to return the item was for me to go inside Kohls with the return. I would have been charged for all other return methods offered. Going into Kohls isn't convenient for me. It is convenient to drop my package in a UPS drop box.

I'm sure this is a partnership between Kohls and Amazon to increase foot traffic in Kohls and get more sales. Plus I was given $5.00 Kohls cash when I dropped off the return.