topic Re: Something you should known about scheduling a QVC return online only. in Community Chat

Something you should known about scheduling a QVC return online only.

Mindy D — Mon, 11 Oct 2021 17:17:14 GMT

Scheduling a return using the website only. Something you should know. Yes, I know that I can call CS to schedule a return pick up. I have learned there are other methods. My post is about only this method.

We are supposed to be able to use the website to schedule a return pickup using our return services labels.

On the Q home page, if you scroll to the bottom of the page, You'll see four headings; Customer Service, Connect With Us, Learn About Us, and Work With Us.

Under the Customer Service heading, in a column, there is a list of services to select from. You can select Returns & Exchanges.

Once you get to the Returns & Exchanges; you can select the box titled Schedule a Pickup.

You'll see some instructions here. THIS IS WHERE YOU COULD RUN INTO A PROBLEM. The directions on the page state:

"Step 3: Schedule a next-day pickup from any U.S. address. We'll take care of the rest!"

"By clicking the link to schedule a pickup, you'll be leaving QVC.com and be subject to the terms and conditions and privacy policy of Newgistics.com"

When you leave QVC you will end up at a login page for Pitney Bowes. You are requested to login to Pitney Bowes. The page is not linked to any place you can register with Pitney Bowes. It's a stand alone login page. You will have to leave where you are, find Pitney Bowes online, and register there, before you can schedule your pickup this way. QVC does not let you know in advance that this will happen.

I had to call Customer Service to ask what I should do when I first saw the login request.
The first CS agent did not even know this existed on the QVC website, let alone that I would need to login at Pitney Bowes. The second CS agent at QVC was more helpful. We determined that I would need to go to Pitney Bowes website, register there and come back in order to login to set up my online pick up. I wound up just letting the CS agent at QVC schedule my next day pickup from USPS.

Re: Something you should known about scheduling a QVC return online only.

jackthebear — Mon, 11 Oct 2021 16:43:00 GMT

@Mindy D wrote:
Scheduling a return using the website only. Something you should know. Yes, I know that I can call CS to schedule a return pick up.

We are supposed to be able to use the website to schedule a return pickup using our return services labels.

On the Q home page, if you scroll to the bottom of the page, You'll see four headings; Customer Service, Connect With Us, Learn About Us, and Work With Us.

Under the Customer Service heading, in a column, there is a list of services to select from. You can select Returns & Exchanges.

Once you get to the Returns & Exchanges; you can select the box titled Schedule a Pickup.

You'll see some instructions here. THIS IS WHERE YOU COULD RUN INTO A PROBLEM. The directions on the page state:

"Step 3: Schedule a next-day pickup from any U.S. address. We'll take care of the rest!"

"By clicking the link to schedule a pickup, you'll be leaving QVC.com and be subject to the terms and conditions and privacy policy of Newgistics.com"

When you leave QVC you will end up at a login page for Pitney Bowes. You are requested to login to Pitney Bowes. The page is not linked to any place you can register with Pitney Bowes. It's a stand alone login page. You will have to leave where you are, find Pitney Bowes online, and register there, before you can schedule your pickup this way. QVC does not let you know in advance that this will happen.

I had to call Customer Service to ask what I should do when I first saw the login request.
The first CS agent did not even know this existed on the QVC website, let alone that I would need to login at Pitney Bowes. The second CS agent at QVC was more helpful. We determined that I would need to go to Pitney Bowes website, register there and come back in order to login to set up my online pick up. I wound up just letting the CS agent at QVC schedule my next day pickup from USPS.

who needs yet another login

Re: Something you should known about scheduling a QVC return online only.

jackthebear — Mon, 11 Oct 2021 20:23:49 GMT

Re: Something you should known about scheduling a QVC return online only.

mizree — Mon, 11 Oct 2021 16:44:36 GMT

@Mindy D I prefer to drop off returns at UPS or Post Office to get the paper receipt. If you get a receipt via email or from carrier, please let us know. Thanks

Re: Something you should known about scheduling a QVC return online only.

Mindy D — Mon, 11 Oct 2021 16:50:21 GMT

@jackthebear @Yes. You can do it completely online, in the way I explained in my OP. This has many steps. The other option is you can call customer Service and the will do it for you.

Re: Something you should known about scheduling a QVC return online only.

millieshops — Mon, 11 Oct 2021 16:54:34 GMT

I won't do that although I know that sending you to a different company's website is done by many, many companies.

When there is is request for a code at the bottom of so many receipts so you can enter a contest or leave a reviw, I no longer bother because I haven't seen one for years that didn't take me to some other company.

Re: Something you should known about scheduling a QVC return online only.

sunshine45 — Mon, 11 Oct 2021 16:54:41 GMT

this is also a great way to do a return if you have not tried it yet. i usually take mine to the post office because i like getting a paper receipt for my proof of return.

Re: Something you should known about scheduling a QVC return online only.

Mindy D — Mon, 11 Oct 2021 17:03:09 GMT

@mizree @I didn't even mention the receipt thing in this post. I scheduled a pickup with a CS agent at QVC once before and had an email of confirmation come to me. The email did not have my tracking number on it. The package was lost for months before it was finally found. This time, I photographed the label's tracking number.

I do not want to go to a post office. It's far from my home. I agree that a receipt is the best way to prove you sent it. I will get a confirmation email that a box was picked up from USPS after its pick up tomorrow. This is their proof.

Anyway, the main issue of my OP is that to use the online pickup request method, a customer has to jump through a few hoops that will come as a surprise to them. The method even came as a surprise to the QVC CS agent.

Re: Something you should known about scheduling a QVC return online only.

Mindy D — Mon, 11 Oct 2021 17:02:29 GMT

@millieshops @They send you to one website page, however THIS IS NOT ENOUGH, from there, you have to figure out that you can't login at the page the Q sends you to. This page says nothing about how you get a password to use on the page. It is a stand alone page, not connected to Pitney Bowes. You have to leave completely. Go online. Find the Pitney Bowes company website. Once thee you have to register as a customer, set up an account with your email and password. THEN, you can go back to QVC online page Returns & Exchanges, and start the process all over again!

Re: Something you should known about scheduling a QVC return online only.

Mindy D — Mon, 11 Oct 2021 17:06:46 GMT

@sunshine45 wrote:
this is also a great way to do a return if you have not tried it yet. i usually take mine to the post office because i like getting a paper receipt for my proof of return.

@sunshine45 @Will they arrange a pickup? That is what the OP is about. I did call, as instructed on the bottom of the message you posted. I knew about this method.

Re: Something you should known about scheduling a QVC return online only.

Kachina624 — Mon, 11 Oct 2021 17:07:42 GMT

@Mindy D I'm breaking my vow not to post here to help you. You're over-thinking this return thing. Go to the USPS website and in the bottom right corner of the home page, there is a block to click on to schedule a pick up at your convenience. As soon as they pick it up, they send you an email receipt. I snap a photo of the package with my cell. Quick and easy.

And yes, I prefer the Proforum. Bye.

Re: Something you should known about scheduling a QVC return online only.

Mindy D — Mon, 11 Oct 2021 17:10:47 GMT

@Kachina624 @Thanks, but I don't need help this time. . I was posting about one flawed method for returns by using the strictly online system I outlined in my OP.

Re: Something you should known about scheduling a QVC return online only.

jackthebear — Mon, 11 Oct 2021 20:23:26 GMT

Re: Something you should known about scheduling a QVC return online only.

Mindy D — Mon, 11 Oct 2021 17:21:24 GMT

@jackthebear @You can do that too. See Kachina's post in this thread for instructions.

Re: Something you should known about scheduling a QVC return online only.

RespectLife — Mon, 11 Oct 2021 18:05:41 GMT

@mizree

I used to do the same...BUT using USPS.com and scheduling your OWN pickup gives you a confirmation number.

Then you receive an email confirming again.

When the postal worker picks it up, you get another email receipt confirming they took it.

You are 100% covered. No need to wait in line for the PO at all. No multiple sites, no CS, no phone calls, NO HOOPS!

No log in to remember, no account to set up, no passwords, the EASIEST way ever.

Edited: Sorry I didn't see Kachina had already posted this...it was on Pg 2 I hadn't got to yet.

@Kachina624

Please don't go!

Re: Something you should known about scheduling a QVC return online only.

Goodie2shoes — Mon, 11 Oct 2021 22:29:59 GMT

I was not aware of that process, thanks for the info but I am just going to continue my routine of rebagging the item, put the return label on it and give it to the mail carrier when they deliver the new mail. Since I am in an apartment building the carrier stops daily so that works for me.

Re: Something you should known about scheduling a QVC return online only.

CalminHeart — Wed, 13 Oct 2021 11:53:36 GMT

I usually return items by priority mail so I can easily track it and it arrives faster than pony express labels. I print and pay for postage online and give it to my mail carrier. Envelopes and boxes are free from a USPS office or online.