topic Re: If You Have An Advance Order in Community Chat

If You Have An Advance Order

pugvette74 — Sun, 10 Oct 2021 21:14:59 GMT

You can do Live Chat, no wait time and get Free Shipping on advance order. I ordered a Valerie Jingle Bell Wreath on October 2nd It was $5.50 shipping. Order week of 11/29

The S/H charge of $5.50 was removed.

Re: If You Have An Advance Order

WORKING GAL — Sun, 10 Oct 2021 21:56:33 GMT

@pugvette74 - Thanks for the tip. I did a live chat and got the shipping charge of $6.97 removed on an advanced order placed on 9/16 to ship wk of 10/11. Hopefully when I do get billed, it will have been removed. Thanks again!

Re: If You Have An Advance Order

pugvette74 — Sun, 10 Oct 2021 22:00:50 GMT

@WORKING GAL wrote:
@pugvette74 - Thanks for the tip. I did a live chat and got the shipping charge of $6.97 removed on an advanced order placed on 9/16 to ship wk of 10/11. Hopefully when I do get billed, it will have been removed. Thanks again!

That's great! You can check your order now and see that the S/H was removed. Happy for you!

Re: If You Have An Advance Order

moonandthestars — Mon, 11 Oct 2021 00:13:54 GMT

@pugvette74 So based on your post (thank you), I checked and I do have one advance order that has yet to ship. So I went to chat and was told the shipping refund only applies to orders placed within the last 48 hours. My advance order was placed 9.23 and she said she was sorry, but the shipping refund doesn't apply to my order.

Thoughts?

@pugvette74

Re: If You Have An Advance Order

Sage04 — Mon, 11 Oct 2021 00:41:29 GMT

@moonandthestars wrote
@pugvette74 So based on your post (thank you), I checked and I do have one advance order that has yet to ship. So I went to chat and was told the shipping refund only applies to orders placed within the last 48 hours. My advance order was placed 9.23 and she said she was sorry, but the shipping refund doesn't apply to my order.

Thoughts?

@pugvette74
@moonandthestars during the last free shipping I placed an order (regular order) the Saturday and was given the free shipping because it was lest than 48 hours.

What would happen if you cancelled the Advance order that was placed last month and place the order today for free shipping? I think I read that someone was able to do this today.

III

Re: If You Have An Advance Order

pugvette74 — Mon, 11 Oct 2021 01:04:19 GMT

@moonandthestars wrote:
@pugvette74 So based on your post (thank you), I checked and I do have one advance order that has yet to ship. So I went to chat and was told the shipping refund only applies to orders placed within the last 48 hours. My advance order was placed 9.23 and she said she was sorry, but the shipping refund doesn't apply to my order.

Thoughts?

@pugvette74

That's not true. I placed my order on 10/2 Please try again.

Re: If You Have An Advance Order

Venezia — Mon, 11 Oct 2021 01:07:27 GMT

They never used to do this (I've asked in the past).

I had a waitlist order that I placed a week ago, so I simply cancelled that and placed the order again - with free shipping!

For those with waitlist or advance orders though, it never hurts to ask. I do think the responses from CS should be consistent.

(ETA: And HSN is the worst! I once placed an order and a few hours later - I mean just after midnight - they offered free shipping. And it was a high shipping fee on my order. But I couldn't cancel and they refused to remove the shipping fee. It took me a very long time to ever order from them again.)

Re: If You Have An Advance Order

pugvette74 — Mon, 11 Oct 2021 01:18:23 GMT

@Sage04 wrote:
@moonandthestars wrote
@pugvette74 So based on your post (thank you), I checked and I do have one advance order that has yet to ship. So I went to chat and was told the shipping refund only applies to orders placed within the last 48 hours. My advance order was placed 9.23 and she said she was sorry, but the shipping refund doesn't apply to my order.

Thoughts?

@pugvette74
@moonandthestars during the last free shipping I placed an order (regular order) the Saturday and was given the free shipping because it was lest than 48 hours.

What would happen if you cancelled the Advance order that was placed last month and place the order today for free shipping? I think I read that someone was able to do this today.

III

@Sage04 I did ask if I should cancel and then reorder to have the Free Shipping and the Live Chat person said no. I received the $5.50 refund.

Re: If You Have An Advance Order

moonandthestars — Mon, 11 Oct 2021 01:26:17 GMT

@Venezia @pugvette74 @Sage04 @WORKING GAL

Now I've been rejected twice!!! Said any order placed before 10/10 is excluded!

Not my lucky day for this sort of thing, apparently, but congratulation to everyone who was able to receive the credit! Me thinks I should have thought to try this earlier in the evening - maybe it would have worked out better. Maybe.

Re: If You Have An Advance Order

PA Mom-mom — Mon, 11 Oct 2021 01:46:55 GMT

@pugvette74 Thanks! I had an order placed during CIJ. I asked and they gave me free shipping. Then the CS agent wrote:

I would be happy to honor the free shipping on this order today. Please know in the future the order must be placed within the prior 48 hours of the full day shipping event to qualify for the free shipping.

Re: If You Have An Advance Order

pugvette74 — Mon, 11 Oct 2021 01:47:46 GMT

@moonandthestars Can you cancel and reorder?

Re: If You Have An Advance Order

moonandthestars — Mon, 11 Oct 2021 01:51:11 GMT

@pugvette74 No, I wish I could, but it's sold out.

Re: If You Have An Advance Order

pugvette74 — Mon, 11 Oct 2021 01:54:55 GMT

@moonandthestars wrote:
@pugvette74 No, I wish I could, but it's sold out.

I am so sorry @moonandthestars That's not fair. Are you up to calling CS and use me and another poster as an example? Read the other post, I believe she ordered on 9/26

Re: If You Have An Advance Order

pugvette74 — Mon, 11 Oct 2021 01:58:25 GMT

@moonandthestars Check @WORKING GAL she ordered on 9/16 Use us as an example so you can get Free Shipping too.

Re: If You Have An Advance Order

Venezia — Mon, 11 Oct 2021 02:02:17 GMT

@moonandthestars wrote:
@pugvette74 No, I wish I could, but it's sold out.

@moonandthestars - Try emailing the moderators with the information to see if they'll help:

QVCSocialTeam@qvc.com

Re: If You Have An Advance Order

moonandthestars — Mon, 11 Oct 2021 02:04:10 GMT

@pugvette74 oh so nice, thank you.

I did mention to person #2 that a couple of my 'friends' were given the shipping refund and their purchases were in the beginning of september. (as opposed to mine being later in september) And she said, Oh, I'm so sorry. the rules are .... "blah, blah, blah....."

I'll live. It was worth trying tho!

It is possible they realized what was going on later in the evening and schooled customer service what qualified and what didn't. But who knows, maybe as we speak someone else is being given a shipping credit for an older advance order purchase

Re: If You Have An Advance Order

msgb — Mon, 11 Oct 2021 02:06:50 GMT

I just cancelled an advanced order. I placed the order in August was told it would ship in Sept. Thought I might receive for my birthday. Theshipping date kept getting pushed. I have not received one email regarding this. I have called Customer Service a few times and always got differing answers. I noticed that the item I order is now sold out. It was still on advanced order this morning and the answer from customer service was that they were not sure when it would be sent out. I cancelled the order this afternoon.

Re: If You Have An Advance Order

pugvette74 — Mon, 11 Oct 2021 02:08:23 GMT

@moonandthestars wrote:
@pugvette74 oh so nice, thank you.

I did mention to person #2 that a couple of my 'friends' were given the shipping refund and their purchases were in the beginning of september. (as opposed to mine being later in september) And she said, Oh, I'm so sorry. the rules are .... "blah, blah, blah....."

I'll live. It was worth trying tho!

It is possible they realized what was going on later in the evening and schooled customer service what qualified and what didn't. But who knows, maybe as we speak someone else is being given a shipping credit for an older advance order purchase

Wow..That is unfair!!! I don't like that. I am so sorry.

Best,

"Your Friend"

Re: If You Have An Advance Order

Sage04 — Mon, 11 Oct 2021 02:57:06 GMT

@moonandthestars wrote:
@pugvette74 oh so nice, thank you.

I did mention to person #2 that a couple of my 'friends' were given the shipping refund and their purchases were in the beginning of september. (as opposed to mine being later in september) And she said, Oh, I'm so sorry. the rules are .... "blah, blah, blah....."

I'll live. It was worth trying tho!

It is possible they realized what was going on later in the evening and schooled customer service what qualified and what didn't. But who knows, maybe as we speak someone else is being given a shipping credit for an older advance order purchase

@moonandthestars I wish you had sent an email to the Social Team instead. So sorry it didn't workout for you.

Re: If You Have An Advance Order

moonandthestars — Mon, 11 Oct 2021 03:04:27 GMT

@Sage04 @pugvette74 @Venezia @PA Mom-mom @

I emailed the social team, as suggested, and guess what?! It worked! I am now credited the shipping. It is so true, I should have started there first. Anyway, happy ending

Thank you so much.

@msgb I have a september birthday too