topic Re: Are they closing forums because we complain in Community Chat

Are they closing forums because we complain

Steffdoggy10 — Wed, 06 Oct 2021 01:31:28 GMT

That quality has declined and prices are too high? I just don’t understand what the reason is behind it. It seems like a lot of sales are generated from forum discussions, especially beauty and fashion.

Re: Are they closing forums because we complain

Love my grandkids — Wed, 06 Oct 2021 01:50:16 GMT

@Steffdoggy10 I know I sound like a broken record but none of us know why the forums are closing.

My opinion is they are trying to force us to join their FB page. To date, I haven't seen anyone in favor of it and have seen a few post that they checked it out and it's a big dud.

I won't be forced into joining. They can keep their FB page.

Re: Are they closing forums because we complain

gardenman — Wed, 06 Oct 2021 01:41:06 GMT

Money and demographics are the key. Forum posters are typically older, less desirable consumers. (So are Facebook users.) Other forms of social media are more highly valued than forums. And maintaining forums costs money. There are servers that need to be rented, software to buy/license, moderators to pay, etc.

They've calculated that they'll save money by killing the forums, so they kill the forums.

Re: Are they closing forums because we complain

bonnielu — Wed, 06 Oct 2021 01:42:04 GMT

Where was the email or notice that the forums were closing. I guess I missed it. You would think they would want as much feedback as possible.

Re: Are they closing forums because we complain

Love my grandkids — Wed, 06 Oct 2021 01:43:14 GMT

@bonnielu It's posted all over these boards. The Q is not interested in our feedback. They want to force people to join their cheesy FB page. Not me.

Re: Are they closing forums because we complain

Steffdoggy10 — Wed, 06 Oct 2021 01:45:10 GMT

Thank you for the explanation gardenman. That makes sense. Has anyone looked at the Facebook page that they want us to join? Very strict rules including no negativity about hosts, Where items are made, customer service, on and on. In other words, you cannot say anything negative about QVC and their Facebook forum. Go read the rules for yourself, unreal!!

Re: Are they closing forums because we complain

bonnielu — Wed, 06 Oct 2021 01:46:45 GMT

I just checked in after a few days and saw the discussion about the closing. Within the these conversations I did not see the actual notice. I tried calling customer service and I got no connection.

Re: Are they closing forums because we complain

Love my grandkids — Wed, 06 Oct 2021 01:47:30 GMT

@Steffdoggy10 A couple of people checked it out and it got negative ratings. A big dud.

Re: Are they closing forums because we complain

Steffdoggy10 — Wed, 06 Oct 2021 01:47:36 GMT

I agree, love my grandkids, I wont be joining their Facebook page either. I read their rules. Bottom line, you can only say nice things about QVC on their page

Re: Are they closing forums because we complain

gizmogal — Wed, 06 Oct 2021 01:52:34 GMT

@gardenman wrote:
Money and demographics are the key. Forum posters are typically older, less desirable consumers. (So are Facebook users.) Other forms of social media are more highly valued than forums. And maintaining forums costs money. There are servers that need to be rented, software to buy/license, moderators to pay, etc.

They've calculated that they'll save money by killing the forums, so they kill the forums.

Completely agree. Forum will close because it is expensive to run. Just as you say, there are big equipment expenses, technicians to keep it running, and Moderators to keep it controlled. Big savings to get rid of all that and let FB carry the technology load.

I can only speculate, but this business decision is just a budget and resources evaluation. They know some customers will be angry or disappointed, some will join the new page on FB and some will migrate to the new Pro Boards forum just set up. QVC is a selling channel. I'm sure the forum was a nice offering to customers but cutting expenses and raising sales is a bigger priority.

Re: Are they closing forums because we complain

Thats Me — Wed, 06 Oct 2021 01:54:11 GMT

Hi - if you type Blogs in the search field you'll see the official notice. I read to do that in one of the posts because I hadn't seen it on my own either.

Re: Are they closing forums because we complain

pdlinda — Wed, 06 Oct 2021 02:14:08 GMT

@gardenman The new CEO has obviously taken steps to start his term making decisions that build their bottom line for their shareholders and his job security.

I don't think the feelings and opinions of contributors to the forums mean a thing to him and upper management. Their decisions are exclusively involved with building the bottom line.

Re: Are they closing forums because we complain

Duckncover — Wed, 06 Oct 2021 02:17:34 GMT

Sounds like the forum days are numbered.

Re: Are they closing forums because we complain

Icegoddess — Wed, 06 Oct 2021 02:22:09 GMT

@bonnielu At the top of the main forum page there's a big black banner about an important update. If you read that, it says to type Blog in the search bar. That takes you to a page that says the boards will be shutting down on NOV 2. They want everybody to go to a Facebook QVC Group where they can market to you.

Re: Are they closing forums because we complain

Love my grandkids — Wed, 06 Oct 2021 02:22:21 GMT

@Duckncover Well yes. The last day is Nov. 2.

Re: Are they closing forums because we complain

Sooner — Wed, 06 Oct 2021 03:25:41 GMT

If it's about the money they must REALLY be broke.

Could be however, due to looking a gift horse in the mouth on the part of us.

Re: Are they closing forums because we complain

MamaWick — Wed, 06 Oct 2021 13:51:27 GMT

Re: Are they closing forums because we complain

Patriot3 — Wed, 06 Oct 2021 13:58:03 GMT

@Steffdoggy10 wrote:
I agree, love my grandkids, I wont be joining their Facebook page either. I read their rules. Bottom line, you can only say nice things about QVC on their page

@Steffdoggy10 Agree.......That FB page is a joke! There are no categories like here. Only what people post that you can comment on. That is not a forum. I will not use their FB page.

If they want us to use their FB page instead, they don't know the meaning of a forum.

Re: Are they closing forums because we complain

Johnnyeager — Wed, 06 Oct 2021 14:15:07 GMT

They are far from "broke." They'll get by.

Balance sheet cash: $737 million

Cash Available to Draw From Bank Facilities: $2.7 billion

(as of 6/30/2021, QVC only)

Re: Are they closing forums because we complain

beckyb1012 — Wed, 06 Oct 2021 14:19:10 GMT

Maybe they just want facebook and not all these boards here and on HSN. At least we have a place still hang together.