topic Re: Host bashing in Community Chat

Host bashing

bonnielu — Fri, 01 Oct 2021 14:13:51 GMT

I notice that there are lots of removed posts when THEY feel that the host is being bashed. I understand this. But is there a place in a nice way that we as customers can comment on things that we don't like that might improve our shopping experience?

For instance some hosts chat and don't seem to have time to describe the products they are to sell. Some hosts are into family discussions. I want product info. I cannot touch or taste what is being sold. I need the best information I can get to make a good decision. Sending back is no fun, time consumming and expensive.

Re: Host bashing

Cakers3 — Fri, 01 Oct 2021 14:19:03 GMT

@bonnielu wrote:
I notice that there are lots of removed posts when THEY feel that the host is being bashed. I understand this. But is there a place in a nice way that we as customers can comment on things that we don't like that might improve our shopping experience?
For instance some hosts chat and don't seem to have time to describe the products they are to sell. Some hosts are into family discussions. I want product info. I cannot touch or taste what is being sold. I need the best information I can get to make a good decision. Sending back is no fun, time consumming and expensive.

@bonnielu This post may last because it is generic.

The threads/posts naming specific hosts-those are never nice. Those should be removed.

Why not make a suggestion in the suggestion box.

Re: Host bashing

CANDLEQUEEN — Fri, 01 Oct 2021 14:21:50 GMT

@bonnielu wrote:
I notice that there are lots of removed posts when THEY feel that the host is being bashed. I understand this. But is there a place in a nice way that we as customers can comment on things that we don't like that might improve our shopping experience?
For instance some hosts chat and don't seem to have time to describe the products they are to sell. Some hosts are into family discussions. I want product info. I cannot touch or taste what is being sold. I need the best information I can get to make a good decision. Sending back is no fun, time consumming and expensive.

@bonnielu . I agree with you. While I don't go along with host bashing, if you can give suggestions on how to make it a better experience, QVC should not have a problem with that. I would go under suggestion box with your requests.

I think they remove the posts that specifically call out a particular host and get mean with their posts instead of constructive criticism. I agree with you, some hosts get too chatty and talk too much about their personal lives, while forgetting to give pertinent info on the product being presented.

Re: Host bashing

Cakers3 — Fri, 01 Oct 2021 14:22:16 GMT

Plus the personal touch to presentations make the hosts appear to be our friends; it's a selling tactic. Customers can identify and feel encouraged to buy the product.

If the "friend" recommends it, it must be good.

Re: Host bashing

skatting44 — Fri, 01 Oct 2021 14:24:20 GMT

Once in a while , recently , I have heard on air a Host saying they needed to provide all the garment measurements when they were socially talking with a product Rep .

So, this is an inkling that maybe some customer requests to give us all the 911 abt clothing measurements was received by a Host .

However , the same customer concerns, requests are often repeated in these threads. Frankly , I do not think the Hosts nor the product Reps nor QVC really care since they are all most often consumed in social conversations talking over top of one another or constantlly telling us where we can wear an item .

Re: Host bashing

NicksmomESQ — Fri, 01 Oct 2021 14:25:04 GMT

It's one thing to make general statements than can improve the customer experience.It's quite another to attack a specific host. That isn't necessary.It's just mean. I don't blame the mods for deleting those.

Re: Host bashing

Cakers3 — Fri, 01 Oct 2021 14:27:00 GMT

@skatting44 wrote:
Once in a while , recently , I have heard on air a Host saying they needed to provide all the garment measurements when they were socially talking with a product Rep .
So, this is an inkling that maybe some customer requests to give us all the 911 abt clothing measurements was received by a Host .
However , the same customer concerns, requests are often repeated in these threads. Frankly , I do not think the Hosts nor the product Reps nor QVC really care since they are all most often consumed in social conversations talking over top of one another or constantlly telling us where we can wear an item .

@skatting44 The garment measurements are always available. After the description there is a "click here to see specific garment measurements".

Some people just do not know it is there.

Re: Host bashing

millieshops — Fri, 01 Oct 2021 14:31:09 GMT

Just a reminder that what turns off one potential purchaser might well turn on another.

Right now without naming names, I know the hosts I try to avoid (and turn off if I miss) never tell me much of anything I can't see for myself or read from the website. Neither is new within the last couple of years, but neither has inspired a single purchase from me.

Re: Host bashing

MG Chris — Fri, 01 Oct 2021 14:32:26 GMT

@NicksmomESQ wrote:
It's one thing to make general statements than can improve the customer experience.It's quite another to attack a specific host. That isn't necessary.It's just mean. I don't blame the mods for deleting those.

Fairly new to the boards but I am quickly learning the ones who continually make rude and unnecessary comments about not only the hosts but the products and other board users. It gets tiresome.

Re: Host bashing

Carmie — Fri, 01 Oct 2021 14:53:04 GMT

The Host's are working while they are on TV.

Why do people feel they have to offer advice on how they should be doing their job?

How would people like it if others commented on the way they did their jobs, especially on a public forum?

Imagine how you would feel if you were publically shamed because someone felt you should be doing your job differently. If the Hosts need more instruction, it is up to their employer to provide them with the info.

If you feel you have to comment on their performance, write a letter to QVC. This should be done in a private way, not publicly....or maybe you want the attention and want other's to agree with you.

By deleting the negative posts about their Hosts, it is quite clear that QVC doesn't want those type of comments on their forums.

Re: Host bashing

Imaoldhippie — Fri, 01 Oct 2021 14:42:08 GMT

But is there a place in a nice way that we as customers can comment on things that we don't like that might improve our shopping experience?

@bonnielu ..........you just did

Re: Host bashing

Johnnyeager — Fri, 01 Oct 2021 14:45:14 GMT

Many of us do not perform our jobs in a public forum over television.

The hosts do.

To compare their job to the employment of most of us is ridiculous and not comparable.

Except for those of you who do entertainment on the airwaves.

Re: Host bashing

manny2 — Fri, 01 Oct 2021 14:46:00 GMT

@bonnielu wrote:
I notice that there are lots of removed posts when THEY feel that the host is being bashed. I understand this. But is there a place in a nice way that we as customers can comment on things that we don't like that might improve our shopping experience?
For instance some hosts chat and don't seem to have time to describe the products they are to sell. Some hosts are into family discussions. I want product info. I cannot touch or taste what is being sold. I need the best information I can get to make a good decision. Sending back is no fun, time consumming and expensive.

I think you just did it @bonnielu, and you did it in a way without bashing. I think we should be able to discuss the host's, and what we like or dislike. I don't think it should ever be about looks, or body shaming.

I agree QVC has let this go too far with the hosts. I don't mind a quick mention of their private life, but this constant talking about their children, husband,house or vacation is of no interest to me as a consumer. I don't feel connected to the host, and I am not friends with the host, and I don't want to be.

Re: Host bashing

skatting44 — Fri, 01 Oct 2021 14:47:01 GMT

@Cakers3

Thanks. Yes I do know how to find the garment measurements , however I am not on my computer every time I am watching. I'd most often like to hear the length of slacks or skirt or top.

Re: Host bashing

rms1954 — Fri, 01 Oct 2021 14:55:22 GMT

@Carmie wrote:
The Host's are working while they are on TV.

Why do people feel they have to offer advice on how they should be doing their job?

How would people like it if others commented on the way they did their jobs, especially on a public forum?

Imagine how you would feel if you were publically shamed because someone felt you should be doing your job differently. If the Hosts need more instruction, it is up to their employer to provide them with the info.

If you feel you have to comment on their performance, write a letter to QVC. This should be done in a private way, not publicly....or maybe you want the attention and want other's to agree with you.

By deleting the negative posts about their Hosts, it is quite clear that QVC doesn't want those type of comments on their forums.

Because they are paying customers so that would entitle them to voice their opinion. Not my feeling or opinion. Just answering your question

Re: Host bashing

Carmie — Fri, 01 Oct 2021 15:01:27 GMT

@Johnnyeager wrote:
Many of us do not perform our jobs in a public forum over television.

The hosts do.

To compare their job to the employment of most of us is ridiculous and not comparable.

Except for those of you who do entertainment on the airwaves.

Why does it matter if somone works in the public eye or they are hidden away while they work? Everyone deserves respect...everyone.

It is not right to call out someone's performance on a public forum.

It's the same for posters who have to bring up another poster's poor grammar or spelling errors and call it constructive criticism. Do they really think they are being helpful? I think not.

Re: Host bashing

millieshops — Fri, 01 Oct 2021 15:07:39 GMT

@Johnnyeager I don't often see huge numbers of responses for the "constructive criticism" threads. Why is that?

Re: Host bashing

manny2 — Fri, 01 Oct 2021 15:11:30 GMT

@Johnnyeager wrote:
Many of us do not perform our jobs in a public forum over television.

The hosts do.

To compare their job to the employment of most of us is ridiculous and not comparable.

Except for those of you who do entertainment on the airwaves.

I agree @Johnnyeager the host's are public figures. It comes with the territory.

Re: Host bashing

mspatmac — Fri, 01 Oct 2021 15:11:57 GMT

It's essential that hosts give all pertinent information and forget all customers don't have computers. Some are not computer savvy for many reasons and call in to order based on what they see and hear.

Re: Host bashing

Pook — Fri, 01 Oct 2021 15:15:27 GMT

Anyone feeling the need to make nasty comments about any host should just go to that host's facebook and say it directly there! Yeah, bet no one would be willing to do that!! Making nasty derogotory posts on the forums here is anonymous and often just baiting to get others to chime in!!