topic Re: Dillards return policy? in Community Chat

Dillards return policy?

Mom2Dogs — Sun, 26 Sep 2021 11:55:26 GMT

Anyone one know Dillards return policy?

A friend purchased a pair of jeans and they stretch terribly on her. Since she has cut the tags off and worn them I am not sure sue can take them back. She knew as soon as she had them on after an hour they would not work for her.

I told her to call and ask but thought someone on the boards may work at Dillards and have the answer, thanks.

I was going to purchase the jeans as well, they were a nice denim and they had grey...which is what I wanted....now it's a no go for me.

Re: Dillards return policy?

gidgetgh — Sun, 26 Sep 2021 12:22:47 GMT

I just googled and it says 30 day returns and that items must be unworn, unwashed and with tags still on them. Must have the receipt.

You can go longer than 30 days if a Dillards credit card was used or if an item is defective.

Re: Dillards return policy?

Mom2Dogs — Sun, 26 Sep 2021 12:24:30 GMT

@gidgetgh Thanks, I guess she is stuck with jeans that are difficult to wear...they were not inexpensive.

I don't like stretch in my jeans.

Re: Dillards return policy?

gidgetgh — Sun, 26 Sep 2021 12:27:32 GMT

@Mom2Dogs wrote:
@gidgetgh Thanks, I guess she is stuck with jeans that are difficult to wear...they were not inexpensive.

I don't like stretch in my jeans.

@Mom2Dogs - she might try calling her store and ask, in the specific department. For me personally, I've always kind of gone on the theory that once I've cut the tags off and worn them, they're mine, unless they are defective. And once I've paid the credit card bill, I throw the receipt away so I wouldn't even have that.

Re: Dillards return policy?

ECBG — Sun, 26 Sep 2021 12:46:50 GMT

@Mom2Dogs Dillards is a strict 30 day, tags attached, with receipt policy.

I was a stylist for them for a year.

If you have no tags, they won't have the numbers to put in the register unless that item is on the floor.

In most stores, "no receipt" puts you in a place of not knowing the actual price (full or reduced) you paid so they wouldn't know the fair amount to refund if they could.

Re: Dillards return policy?

Mom2Dogs — Sun, 26 Sep 2021 12:56:24 GMT

@ECBG ...I understand the need for a return policy but honestly, the jeans are to stretchy and there is no way to know that until you wear them...She has the tags, but just not attached.

Re: Dillards return policy?

ECBG — Sun, 26 Sep 2021 13:07:54 GMT

@Mom2Dogs wrote:
@ECBG ...I understand the need for a return policy but honestly, the jeans are to stretchy and there is no way to know that until you wear them...She has the tags, but just not attached.

@Mom2Dogs

I'm sorry, they stand strictly by their policy.

I keep my jeans from stretching by wearing an invisible belt which is on amazon. Mine came in an inexpensive plastic container. The elastic is adjustable and soft.

Jeans stay at my waist and can't move. Life has surely been different since I found them. Jeans fit better and look better.

Re: Dillards return policy?

millieshops — Sun, 26 Sep 2021 13:11:13 GMT

@Mom2Dogs in your OP you say she knew within an hour of putting the jeans on that they were too stretchy. Good reason to at least try on a garment for a while at home before you toss the tags and receipts.

Re: Dillards return policy?

KingstonsMom — Sun, 26 Sep 2021 13:13:49 GMT

@Mom2Dogs wrote:
@ECBG ...I understand the need for a return policy but honestly, the jeans are to stretchy and there is no way to know that until you wear them...She has the tags, but just not attached.

@Mom2Dogs

The way you know if jeans are "too stretchy" is by the amount of spandex in the fabric content label, at least I do.

For me, no more than 3% spandex is ideal.

Re: Dillards return policy?

Mom2Dogs — Sun, 26 Sep 2021 13:52:37 GMT

@KingstonsMom I will have her check the label, then she can purchase knowing about the spandex.

I knew there was a certain percentage that was to much but didn't know a number, thank you

Re: Dillards return policy?

Mom2Dogs — Sun, 26 Sep 2021 13:53:57 GMT

@ECBG I told her to wear a belt! That is what I have to do and it woud keep the crotch from drooping, her biggest complaint.

Re: Dillards return policy?

ECBG — Sun, 26 Sep 2021 23:02:54 GMT

@Mom2Dogs

Invisible belts have 0 bulk. She can still wear her shirts out and are way more comfortable.

Re: Dillards return policy?

Duckncover — Sun, 26 Sep 2021 16:21:39 GMT

I ah e not shopped at Dillards in ages since all their stores here are gone, but they used to put a yellow sticker on the tags when you bought something and it said it was a "return sticker proof of purchase". Not sure if they do it now. If she bought them at the store, I would take them in and see if she can get a store credit or exchange for something else.

I have had better luck asking for a store credit when I don't have my receipt than asking for a refund.

Re: Dillards return policy?

RollTide2008 — Sun, 26 Sep 2021 16:26:02 GMT

This is one of the reasons I don’t fuss about QVC prices. What other retailer let’s you return items you’ve used for up to 30 days without a hassle and for a full refund?

Re: Dillards return policy?

Spurt — Sun, 26 Sep 2021 17:13:29 GMT

@Mom2Dogs

This is what's sad shoppers themselves are to blame and have created this strict policy on returns.....I had a relative that worked at JCP as a Store Manager and her instructions came from JCP Headquarters---and she was told, no matter how long ther customer had the item their store was to take a return back.....But what AGGRAVATED the HECK out of her....they had several customers that would buy school clothes for all their kids in the fall, and after the school year ended the women would bring all the clothes back demanding a refund saying, "the clothes didnt wear well" after the kids had worn them all year long....My relative said she had to smile and give them a refund and then she would go into her office and a CUSS UP A STORM since she knew the store was being ripped off by this and other customers like her!

Also many retailers talk about all the customers that buy evening dresses that they need for a special occasion--- weddings, New Year's Eve and other parties and special events, then they return them for a full refund after they wear them to the event.....and they reek of perfume and have makeup around the neckline too....

Any wonder why the stores now have strict return policies .....SMH!

Re: Dillards return policy?

SloopJohnB — Sun, 26 Sep 2021 16:58:49 GMT

@Spurt wrote:
@Mom2Dogs

This is what's sad shoppers themselves are to blame and have created this strict policy on returns.....I had a relative that worked at JCP as a Store Manager and her instructions came from JCP Headquarters---and she was told, no matter how long ther customer had the item their store was to take a return back.....But what AGGRAVATED the HECK out of her....they had several customers that would buy school clothes for all their kids in the fall, and after the school year ended the women would bring all the clothes back demanding a refund saying, "the clothes didnt wear well" after the kids had worn them all year long....My relative said she had to smile and give them a refund and then she would go into her office and a CUSS UP A STORM since she knew the store was being ripped off by this and other customers like her!

Also many retailers talk about all the customers that buy evening dresses that they need for a special occasion--- weddings, New Year's Eve and other parties and special events, then they return them for a full refund after they wear them to the event.....

Any wonder why the return policies now follow strict guidelines.....SMH!

@Spurt Yes, a girl I went to high school with would go to very nice department stores & in essence "borrow" a dress for the prom or homecoming dance. She would tuck the price tag into the armhole & wear the dress for the night & then return it the next day. She wasn't even ashamed or embarrassed about it cause she was the one who told me. It always reminded me of Minnie Pearl, (back in the day) wearing her hat with the price tag dangling from it.

Also, Sears was always a little too generous with their return policy. I heard of some men that would "buy" a power tool or expensive drill that they needed for a special project, then when they were done using it, put it back in the box & return it. So, the next unsuspecting customer buying that item gets a "used" item but gets to pay full price for it!!!

Me thinks some places are a little too lenient.

Re: Dillards return policy?

Mom2Dogs — Sun, 26 Sep 2021 17:00:11 GMT

@Spurt How awful, I can't imagine living with my self if I would have pulled that stunt. I think my friend has a legit excuse to return, but I am guessing she won't...the jeans were $ 80.00...if it were me, I'd at least try for store credit.

Re: Dillards return policy?

Spurt — Sun, 26 Sep 2021 17:00:14 GMT

@SloopJohnB wrote:
@Spurt wrote:
@Mom2Dogs

This is what's sad shoppers themselves are to blame and have created this strict policy on returns.....I had a relative that worked at JCP as a Store Manager and her instructions came from JCP Headquarters---and she was told, no matter how long ther customer had the item their store was to take a return back.....But what AGGRAVATED the HECK out of her....they had several customers that would buy school clothes for all their kids in the fall, and after the school year ended the women would bring all the clothes back demanding a refund saying, "the clothes didnt wear well" after the kids had worn them all year long....My relative said she had to smile and give them a refund and then she would go into her office and a CUSS UP A STORM since she knew the store was being ripped off by this and other customers like her!

Also many retailers talk about all the customers that buy evening dresses that they need for a special occasion--- weddings, New Year's Eve and other parties and special events, then they return them for a full refund after they wear them to the event.....

Any wonder why the return policies now follow strict guidelines.....SMH!

@Spurt Yes, a girl I went to high school with would go to very nice department stores & in essence "borrow" a dress for the prom or homecoming dance. She would tuck the price tag into the armhole & wear the dress for the night & then return it the next day. She wasn't even ashamed or embarrassed about it cause she was the one who told me. It always reminded me of Minnie Pearl, (back in the day) wearing her hat with the price tag dangling from it.

Also, Sears was always a little too generous with their return policy. I heard of some men that would "buy" a power tool or expensive drill that they needed for a special project, then when they were done using it, put it back in the box & return it. So, the next unsuspecting customer buying that item gets a "used" item but gets to pay full price for it!!!
Me thinks some places are a little too lenient.

@SloopJohnB

Great examples.....and I remember Minnie Pearl and her price tags.... 😄

Re: Dillards return policy?

Spurt — Sun, 26 Sep 2021 17:10:19 GMT

@Mom2Dogs wrote:
@Spurt How awful, I can't imagine living with my self if I would have pulled that stunt. I think my friend has a legit excuse to return, but I am guessing she won't...the jeans were $ 80.00...if it were me, I'd at least try for store credit.

@Mom2Dogs

I've experiened issues where the quality of the brand has changed.... Ive purchased the same jeans knowing my exact size so I was confident that I didnt even need to try them on and ordered them online, but come to find out, the fabric quality was totally different and after one washing they shrunk and pilled etc etc and just werent the same jeans at all..... these were also from Dillards so knowing the stores policy on returns I didnt even attempt to return them..but now I shop IN STORE to examine the fabric to make sure its the same.😡

This happened to me with some QVC items too---at least I could return it but I had to pay for the return label and lost the cost of the original shipping 😣

Re: Dillards return policy?

Spurt — Sun, 26 Sep 2021 17:24:38 GMT

@RollTide2008 wrote:
This is one of the reasons I don’t fuss about QVC prices. What other retailer let’s you return items you’ve used for up to 30 days without a hassle and for a full refund?

@RollTide2008

Yes, QVC's return policy is generous, but its not a full refund unless the item is defective---you still have pay for a return label and you lose your orignial shipping cost too ( I call it a $11 try me fee).....