topic Re: No more Quick Returns Department - gone! in Community Chat

No more Quick Returns Department - gone!

Effie54 — Thu, 23 Sep 2021 14:41:57 GMT

About a year ago, QVC started a Quick Returns Department, where you could send in a picture of your return slip, or simply write them and tell them the item number, order number, and reason for the return, and you would get a fast return before the item was received. This was great because the US mail is so slow, it could take two billing cycles to get a return posted. Well they no longer have the service. You have to wait until the snail mail post office finally gets the package back to QVC, then you get your return. No one mentioned this at all. I figured it out when I sent an email this week, and the return was not processed.

Re: No more Quick Returns Department - gone!

jackthebear — Thu, 23 Sep 2021 14:45:06 GMT

nothing quick about Q V C

Re: No more Quick Returns Department - gone!

Effie54 — Thu, 23 Sep 2021 14:46:42 GMT

@jackthebear wrote:
nothing quick about Q V C

I know, but that really helped with getting my Q bill in order and not having to wait 2 cycles for a refund posted.

Re: No more Quick Returns Department - gone!

mspemberley — Thu, 23 Sep 2021 14:47:55 GMT

I noticed quick returns was gone as well. What happened to it?

Re: No more Quick Returns Department - gone!

IdahoGram — Thu, 23 Sep 2021 14:51:27 GMT

I just used this yesterday afternoon, and my exchange item is already in the preparing to ship mode. I've had great success with this site. I have however, been making exchanges, not asking for refunds.

Re: No more Quick Returns Department - gone!

geezerette — Thu, 23 Sep 2021 14:51:36 GMT

Thanks for posting this.

I never used the Quick Return, but now I'll be sure not to try!

Re: No more Quick Returns Department - gone!

Effie54 — Thu, 23 Sep 2021 14:59:10 GMT

@mspemberley wrote:
I noticed quick returns was gone as well. What happened to it?

Absolutely nothing was said. I was told they just disbanded the team and did away with it. Now I will buy less.

Re: No more Quick Returns Department - gone!

Lipstickdiva — Thu, 23 Sep 2021 15:21:44 GMT

I returned an item on the 14th using my own return label. It was delivered on the 18th, which isn't bad at all going from Ohio to SC. It will be interesting to see how long it takes before I receive my refund.

Re: No more Quick Returns Department - gone!

KingstonsMom — Thu, 23 Sep 2021 15:26:17 GMT

@Lipstickdiva

I always return on my own dime and it gets to QVC much quicker.

After QVC gets it, I wait 7 business days and if refund hasn't been processed by then, I email the return tracking # to the Social team, they verify it was received and issue my credit

Re: No more Quick Returns Department - gone!

Kachina624 — Thu, 23 Sep 2021 16:30:09 GMT

My last return took 17 days to get credited. In the meantime, I managed to struggle along without that $9 refund.

Re: No more Quick Returns Department - gone!

Travone — Thu, 23 Sep 2021 20:10:27 GMT

I just recieved an email 5 minutes ago telling me this service is still being offered. Not sure why it didn't work for the OP, but it seems they are still offering the service.

Re: No more Quick Returns Department - gone!

Effie54 — Fri, 24 Sep 2021 13:36:16 GMT

@Travone wrote:
I just recieved an email 5 minutes ago telling me this service is still being offered. Not sure why it didn't work for the OP, but it seems they are still offering the service.

Well, I sent in a copy of my return slip (6) times and......nothing. I was told by a customer service rep the other day that QVC no longer offered the service. I too received an email with the address of the QVC quick returns in my email box. I'm not sure if they are still doing it or not, as they never processed the return information I sent them six times ago.

Re: No more Quick Returns Department - gone!

Lipstickdiva — Fri, 24 Sep 2021 14:35:48 GMT

I too rec'd an e-mail yesterday about quick returns.

Re: No more Quick Returns Department - gone!

Mlsg — Fri, 24 Sep 2021 23:56:38 GMT

This is I received yesterday

Fast Returns Made Easy Now| View in Browser

Dear QVC Shopper,

Do you want a worry free way to receive your return refund or exchange now? Take advantage of QVC Easy Returns and receive immediately while your item travels back to QVC. How do you get started?

Begin by using your Q Return Label, follow the instructions below, and email QVCEasyReturns@qvc.com

What should you include in your email?

Your reason for the return.
The order number(s), item number(s), item description(s), price (each), and quantity you are returning. The original shipping fees are deducted. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.
Tell us if you would like to receive an exchange or refund.

Send your return back with carrier of your choice! We will immediately begin working on your refund or exchange. Your refund will be issued to the credit card account used on your purchase. Your exchange, if stock is available, will be ordered. Easy as 1, 2, 3. Upon completion you will receive a confirmation email on the return actions completed.

If you have questions, click on the FAQ link in your email or reach out to Customer Service at 800.367.9444. We're here to help 7 days a week from 7am - 1am ET.

Sincerely,

QVC Customer Care

Re: No more Quick Returns Department - gone!

Mlsg — Sat, 25 Sep 2021 00:00:47 GMT

Just want to add

i use this future write away since I slready sent 2 packages for refind and one for exchange. In all 3 cases I got answers within @3 hours. It's work just fine

Re: No more Quick Returns Department - gone!

HisElk1 — Sat, 25 Sep 2021 17:21:03 GMT

@KingstonsMom wrote:
@Lipstickdiva

I always return on my own dime and it gets to QVC much quicker.

After QVC gets it, I wait 7 business days and if refund hasn't been processed by then, I email the return tracking # to the Social team, they verify it was received and issue my credit

@KingstonsMom , I do the same thing as you do. I have one return that was received on 9/22 and I'll give them 7 business days as well. If nothing shows, I'll email the social team as well.

Problem is, sometimes is can take another week to see the credit. And I've learned to keep an "eye out" for a charge of 6.95 saying I used their label which I do not. I got charged 3 times for it and each time, it takes about a week to see it credited back. Just ridiculous IMO.