topic Re: Fed Ex now requiring signature in Community Chat

Fed Ex now requiring signature

caroln242 — Sun, 12 Sep 2021 14:23:30 GMT

I just got an e-mail from Fed Ex stating signatures are again being required. Or am I reading it wrong?

FedEx Delivery Signature Update
As we continue to support the global supply chain, we’re committed to keeping customers, team members and your packages safe. We will reinstate effective September 15, 2021 our physical signature requirements for paid, premium signature services and commercial deliveries* across the U.S. for the following signature types:
• Adult Signature Required (ASR)
• Direct Signature Required (DSR)
• Indirect Signature Required (ISR)
The reinstatement of signature requirements applies to shipments delivered by FedEx Express®, FedEx Ground®, FedEx Home Delivery®, FedEx Freight®**, FedEx Office® and FedEx OnSite locations.

I wonder, will we be required to go to a Fed Ex office to pick up packages if we're not home at delivery time?

Re: Fed Ex now requiring signature

Franklinbell — Sun, 12 Sep 2021 14:25:41 GMT

I got the same notice and I thought the same thing!

Re: Fed Ex now requiring signature

Alter Ego — Sun, 12 Sep 2021 14:33:35 GMT

I guess would need to know what they mean by “physical signature requirements” and know how was handled during the pandemic. Looking at it, I think it’s very confusing, but can be read that they are changing how they are obtaining the customer’s signature when you select one of their signature options. Not that every package needs a signature. They may have changed how they were delivering if you selected that option during the pandemic.

If you didn’t select those service types, I don’t think the change (whatever it is) applies. It's something they are reinstating, not something new. That's my take on it - would be a nightmare if they needed everyone's signature.

Re: Fed Ex now requiring signature

wishmoon — Sun, 12 Sep 2021 14:38:59 GMT

Can you imagine how much this is going to hold up deliveries, most especially during the Xmas season? Why are they determined to make our mail slower???

Re: Fed Ex now requiring signature

Anonymous032819 — Sun, 12 Sep 2021 14:42:28 GMT

I think that the reason that they are doing this is to try and cut down or eliminate theft by porch pirates, and people lying and saying that they didn't receive something, when in fact, they did.

Re: Fed Ex now requiring signature

Carolina925 — Sun, 12 Sep 2021 14:50:49 GMT

I hope not; the nearest FedEx to me is 50+ miles away!

Re: Fed Ex now requiring signature

qualitygal — Sun, 12 Sep 2021 14:55:10 GMT

Must be too many thieves stealing things (packages) off people's porches or front doors. Then there's the pictures of driver's pitching packages off roads with no people living on them. How else do they get packages to people? The worse people behave on the one hand, the more people on the other hand have to tow the line.

Re: Fed Ex now requiring signature

Pearlee — Sun, 12 Sep 2021 15:05:15 GMT

I agree this is for when the shipper requires a signature and not to all Fedex packages. No need to get in an uproar.

Re: Fed Ex now requiring signature

juperier3 — Sun, 12 Sep 2021 15:17:14 GMT

I also interpreted it as referring only to packages that are shipped with a signature requirement. A few months ago I subscribed to a wine service. At some point during covid they started just asking my name and entering info themselves. I got the first shipment I'd ordered for a three months a week or so ago and I once again had to sign their machine.

I will say I felt the email was a bit confusing, even tho I regularly receive packages requiring a signature. Seemed like they were explaining what they are no longer doing.

Re: Fed Ex now requiring signature

MezzieStarr — Sun, 12 Sep 2021 15:32:07 GMT

We get FedEx packages daily at work. About a month ago our FedEx driver started having me sign for them which has never happened in all the years I have worked there.

He said they had a company meeting and there were all kinds of new rules. They were now required to get a signature. The are also now required to wear a mask.

He said if he got caught not wearing a mask or getting a signature he would be personally fined $1100.

Well, last week he started just dropping the packages inside the front door again.

I asked why no signature? He said my signature is "on file" now and I no longer need to sign for them.

*Shrugs*

Who knows? They obviously don't know what they want to do.

Re: Fed Ex now requiring signature

Spurt — Sun, 12 Sep 2021 15:56:38 GMT

@wishmoon wrote:
Can you imagine how much this is going to hold up deliveries, most especially during the Xmas season? Why are they determined to make our mail slower???

@wishmoon

This is why I dont like Fed Ex....they will just lie about the number of attempts like they did for me .... I had many deliveries where they said it was the "final attempt" and yet their tracking showed they only made ONE attempt.....😡 And even if you waive the signature by completing a special form they still require one.....This all occurred way before covid and were normal experiences for Fed Ex....

One package my brother sent me he waived the signature, no monetary value since it was only a DVD of my niece's school play...and yet that package was held up because they required a signature (and it was during the holiday season too) my brother had to call and cuss them out and tell them he had completed the required document to waive the signature--he did a lot of yelling and told them to just deliver the package!!!

Re: Fed Ex now requiring signature

Spurt — Sun, 12 Sep 2021 15:48:56 GMT

@Pearlee wrote:
I agree this is for when the shipper requires a signature and not to all Fedex packages. No need to get in an uproar.

Hasnt been my experience with Fed Ex.......Fed Ex likes to "play games" when they are in a hurry to end their delivery schedule....they've been caught in some lies with quite a few of my deliveries.......😒 That's why I prefer UPS or even USPS or USPS Mail Innovations over Fed Ex...

Re: Fed Ex now requiring signature

Miss Pepsi — Sun, 12 Sep 2021 15:53:20 GMT

@Anonymous032819 wrote:
I think that the reason that they are doing this is to try and cut down or eliminate theft by porch pirates, and people lying and saying that they didn't receive something, when in fact, they did.

My thoughts exactly.

Re: Fed Ex now requiring signature

CelticCrafter — Sun, 12 Sep 2021 15:54:29 GMT

@wishmoon wrote:
Can you imagine how much this is going to hold up deliveries, most especially during the Xmas season? Why are they determined to make our mail slower???

It's not USPS, it's Fed Ex.

Re: Fed Ex now requiring signature

walkingal — Sun, 12 Sep 2021 15:57:44 GMT

@Spurt wrote:
@wishmoon wrote:
Can you imagine how much this is going to hold up deliveries, most especially during the Xmas season? Why are they determined to make our mail slower???
@wishmoon

This is why I dont like Fed Ex....they will just lie about the number of attempts like they did for me .... I had many deliveries where they said it was the "final attempt" and yet their tracking showed they only made ONE attempt.....😡 And even if you waive the signature by completing a special form they still require one.....This all occurred way before covid and were normal experiences for Fed Ex....

One package my brother sent me he waived the signature, no monetary value since it was only a DVD of my niece's school play...and yet on that package was held up because they required a signature (and it was during the holiday season too) my brother had to call and cuss them out and tell them he had completed the required document to waive the signature--he did a lot of yelling and told them to just deliver the package!!!

@Spurt This is why I avoid doing business with companies who use FedEx. And the fact their delivery fees are entirely too high.

Re: Fed Ex now requiring signature

Spurt — Sun, 12 Sep 2021 15:58:29 GMT

@CelticCrafter wrote:
@wishmoon wrote:
Can you imagine how much this is going to hold up deliveries, most especially during the Xmas season? Why are they determined to make our mail slower???
It's not USPS, it's Fed Ex.

@CelticCrafter

I found issues with BOTH Fed Ex and USPS....but even USPS is better than Fed Ex in my location....

Re: Fed Ex now requiring signature

bonnie f — Sun, 12 Sep 2021 16:01:31 GMT

makes sense.. but most of the time im not at home.. so i will have to go pick it up somewhere??? thats bull i think... if i wanted that i would just go shopping at my closest store... in that case they would be taking alot of packages back with them. i'd say 80% of the time most people arent home when they drop them off...

Re: Fed Ex now requiring signature

SilleeMee — Sun, 12 Sep 2021 16:02:58 GMT

I see this as FedEx's way of covering their butts for missing or stolen packages. It has nothing to do with their customers but in actuality it's more of an inconvenience for them to say the least.

Re: Fed Ex now requiring signature

millieshops — Sun, 12 Sep 2021 16:03:47 GMT

@Alter Ego.Add me to the list of people puzzled as to what will have to have a signature - no way can it be every package, but I would be pleased if some had to have signatures. I have had some really important papers delivered to the wrong address by FedEx.

Re: Fed Ex now requiring signature

Spurt — Sun, 12 Sep 2021 16:05:54 GMT

@walkingal wrote:
@Spurt wrote:
@wishmoon wrote:
Can you imagine how much this is going to hold up deliveries, most especially during the Xmas season? Why are they determined to make our mail slower???
@wishmoon

This is why I dont like Fed Ex....they will just lie about the number of attempts like they did for me .... I had many deliveries where they said it was the "final attempt" and yet their tracking showed they only made ONE attempt.....😡 And even if you waive the signature by completing a special form they still require one.....This all occurred way before covid and were normal experiences for Fed Ex....

One package my brother sent me he waived the signature, no monetary value since it was only a DVD of my niece's school play...and yet on that package was held up because they required a signature (and it was during the holiday season too) my brother had to call and cuss them out and tell them he had completed the required document to waive the signature--he did a lot of yelling and told them to just deliver the package!!!

@Spurt This is why I avoid doing business with companies who use FedEx. And the fact their delivery fees are entirely too high.

@walkingal

I do to...sometimes I will even call or email the company and ask who they use for delivery....but sometimes it cant be avoided since some of my relatives live in rural areas and they dont have much of a choice if they shop locally and want something delivered from one of their local up North shops and want to send something to me in Texas they have no options except Fed Ex in their locale......