topic Re: Current return processing time? in Community Chat

Current return processing time?

Tribesters — Sat, 04 Sep 2021 12:52:19 GMT

I received an order on 7/24 & returned it on 8/18. I mean to return it sooner but couldn't find the return label. I was going to return it priority mail but thought using the Q return label would get my account credited faster since I was close to 30 day return time. I printed a return label online & here we are 2 1/2 weeks later & still no refund. USPS tendered it to a returns agent on 8/20. On 8/31 it was delivered to Florence, SC return center. I'm now way past the 30 days.

Does QVC consider the shipping/processing time for returns? Or maybe that extended return period for Christmas started? My last return to QVC was 9 months ago so I don't return things often.

Re: Current return processing time?

Winkk — Sat, 04 Sep 2021 13:07:17 GMT

I have returned items and it took quite some time before I got the credit. I don't think it's the delivery service. I think the packages just sit at QVC and they are processed slowly. Sometimes I forget that I returned an item. I think it's their new normal.

Re: Current return processing time?

amyb — Sat, 04 Sep 2021 13:17:43 GMT

@Winkk wrote:
I have returned items and it took quite some time before I got the credit. I don't think it's the delivery service. I think the packages just sit at QVC and they are processed slowly. Sometimes I forget that I returned an item. I think it's their new normal.

Agree. I've had two returns this summer. Both took about 3 weeks (after likely receipt) to process and show a credit to me.

Re: Current return processing time?

amyb — Sat, 04 Sep 2021 13:23:57 GMT

Meanwhile...I ordered a pair of boots 8/28. Still "in Process", yet "expected delivery date" says 9/4...ie. today. I just guess QVC has had issues getting help and has not navigated Covid adjustments as other companies have been able to. Retail shipments are a &^%show from all accounts, but only QVC, out of any other vendors I've shopped online with, has these issues...including Walmart, Grace & Lace, Amazon, LisaRoberston.com, FreeFly, Venus, to name some. (wow...clearly I need to stop shopping! lol)

I will say...2020 I had no issues with QVC's deliveries. This year is different, not as good...long to process shipments and returns.

Re: Current return processing time?

KingstonsMom — Sat, 04 Sep 2021 13:31:40 GMT

2 weeks ago I returned 2 pair of shoes (2 boxes) that didn't fit to QVC using priority mail, which each box cost me $2 more than the return label cost.

A week later I had my returns credited, well worth the $4 more I spent, just to not have to keep track and wait 3 weeks for my credit.

I never use the return label after the first time I tried it and seeing that it took at least 3 weeks to process the return.

But that's just me......

Re: Current return processing time?

skatting44 — Sat, 04 Sep 2021 14:07:02 GMT

@Tribesters

contact QVC social team. My experience the return process and/or exchange is Slow !

I've had half of my exchange requests be processed as a return and I have to check if they charge me the reurn fee each time. A mess as compared to other online retailers .

Re: Current return processing time?

Tribesters — Sat, 04 Sep 2021 14:15:49 GMT

@KingstonsMom

Thanks for the info. I'm upset I didn't use priority mail. It would have been about the same price. For some reason I thought using the return label provided updates & a quicker refund. Maybe that's HSN? I've gotten no notifications about the return. Hopefully it gets processed soon & not returned to me because I'm past the 30 days.

Re: Current return processing time?

Tribesters — Sat, 04 Sep 2021 14:19:12 GMT

@Winkk

That's my other concern-forgetting about it & never getting my credit. I put a reminder on my phone to keep checking for my credit.

Re: Current return processing time?

KingstonsMom — Sat, 04 Sep 2021 14:26:15 GMT

@Tribesters

Don't worry about your return being too late, QVC's return clock stops once your return is scanned in at the P.O.

Another reason I use priority mail is that you get a tracking # which is waaay more reliable and detailed, rather than just wondering if your return 'got lost' after you dropped it off.

You'll get your refund eventually!

Re: Current return processing time?

wagirl — Sat, 04 Sep 2021 14:36:54 GMT

Qvc is bad---probably at least 1 month until I see a refund--banana republic was horrible--that return took 6 weeks or more--will never order online from them. but JTV--they are the quickest, usually with a week including shipping it back to them, HSN is pretty good--they let you know that the return has been made and usually within a week or so , a refund and Amazon is the same way--as soon as the packages are pick up, they refund immediately----have decided this is not worth ordering much anymore--at least from the first 2 co. above. My advice is to document all returns on a calendar and keep receipts with a description.

Re: Current return processing time?

Kachina624 — Sat, 04 Sep 2021 14:50:24 GMT

My returns go to the West Coast Ontario, CA warehouse. The last one, in August, took about 2 weeks from the time USPS picked it up until I got the msg that my account had been credited. I think that's very reasonable.

Re: Current return processing time?

skatting44 — Sat, 04 Sep 2021 14:51:20 GMT

If you did easy pay watch for being cahrged the easy pay on items you have returned . Again , I'm abt done with buying anything from QVC as it is a full time job following exchanges or returns .

Re: Current return processing time?

millieshops — Sat, 04 Sep 2021 16:26:58 GMT

@amyb I don't think we can assume other companies aren't also having problems, but because they don't run open forums as QVC does, we probably don't know there are issues until it happens to us or to someone we know.

I only know there are problems because I use the Forums far more than I watch the shows or order anything. As for other companies -- just yesterday 2 of my neighbors received incorrect deliveries from Amazon and I know one of them has had another issue relatively recently.

Re: Current return processing time?

amyb — Sat, 04 Sep 2021 16:48:30 GMT

@millieshops wrote:
@amyb I don't think we can assume other companies aren't also having problems, but because they don't run open forums as QVC does, we probably don't know there are issues until it happens to us or to someone we know.

I only know there are problems because I use the Forums far more than I watch the shows or order anything. As for other companies -- just yesterday 2 of my neighbors received incorrect deliveries from Amazon and I know one of them has had another issue relatively recently.

True, just saying, everything I've ordered from those companies, during this past year and a half, no such problems. Not saying they might not exist for others. Definitely, everything, including in the grocery stores is far from back to "normal."

Re: Current return processing time?

FiddleDeeDee — Sat, 04 Sep 2021 17:54:07 GMT

@millieshops wrote:
@amyb I don't think we can assume other companies aren't also having problems, but because they don't run open forums as QVC does, we probably don't know there are issues until it happens to us or to someone we know.

I only know there are problems because I use the Forums far more than I watch the shows or order anything. As for other companies -- just yesterday 2 of my neighbors received incorrect deliveries from Amazon and I know one of them has had another issue relatively recently.

Agree 100% The worst, absolute WORST company I have EVER had to deal with is The Vermont Country Store. I will never, ever purchase from them again. Rude, rude, rude; failed to do what they said; excuses up the ying yang....horrible. QVC is easy breezy compared to that place.

Re: Current return processing time?

Beth-QVC — Sun, 05 Sep 2021 19:59:37 GMT

@Tribesters I am sorry for the delays in processing your return. If you would send an email to QVCSocialTeam@qvc.com with the order number I would be happy to process the return for you.

Beth QVC

Re: Current return processing time?

HisElk1 — Sun, 05 Sep 2021 23:12:28 GMT

@KingstonsMom wrote:
2 weeks ago I returned 2 pair of shoes (2 boxes) that didn't fit to QVC using priority mail, which each box cost me $2 more than the return label cost.

A week later I had my returns credited, well worth the $4 more I spent, just to not have to keep track and wait 3 weeks for my credit.

I never use the return label after the first time I tried it and seeing that it took at least 3 weeks to process the return.

But that's just me......

@KingstonsMom , yes I do the same as you. For me, it's the peace of mind knowing I can track it and when it says "delivered on .....", I print it out for my records.

I had a return of a jewelry item and DID NOT use their return label; I tracked it and it was delivered. The item was on 3 EZ pays. They credited me back a whopping $1.37 and assumed I used their label. I contacted CS on 8/18 and told her I did not use their label; she said I'd be credited the $6.95. I am still waiting for that to appear on my account. I made notes of each CS person I spoke with and the dates. I ended up asking for a supervisor - was told it would be a 4 hour wait - I said, fine, I'll wait. I got a call within a half hour. He said the CS person gave me a credit on my account and said he would have it put back on my CC and would call me on Monday, 9/5. As of this writing, it still has not appeared.

I have had to return one other item that just didn't fit according to their size chart. I completed the return part and wrote on it in big letter "I did NOT use the Q easy return label". "I paid for it myself".

I think part of the problem is when they open the bag/box, they just assume that the person returning used their return label.

Re: Current return processing time?

KingstonsMom — Mon, 06 Sep 2021 00:39:07 GMT

@HisElk1

I just dealt with the same exact thing, I returned on my own dime, but was charged the $6.95 label fee.

The difference is that I emailed the Social Team about it and they promptly issued my credit for the label fee.

I highly recommend contacting them with CS issues/errors!

Re: Current return processing time?

Tinkrbl44 — Mon, 06 Sep 2021 02:32:10 GMT

@Tribesters wrote:
I received an order on 7/24 & returned it on 8/18. I mean to return it sooner but couldn't find the return label. I was going to return it priority mail but thought using the Q return label would get my account credited faster since I was close to 30 day return time. I printed a return label online & here we are 2 1/2 weeks later & still no refund. USPS tendered it to a returns agent on 8/20. On 8/31 it was delivered to Florence, SC return center. I'm now way past the 30 days.

Does QVC consider the shipping/processing time for returns? Or maybe that extended return period for Christmas started? My last return to QVC was 9 months ago so I don't return things often.

@Tribesters

It's my experience that if you use their return label, it will take about 3 1/2 to 4 weeks to get the credit. I always print my own return labels via Paypal because it's much faster.

Re: Current return processing time?

wagirl — Mon, 06 Sep 2021 13:38:38 GMT

I returned a couple things to JTV Saturday a.m. ---and was emailed a few hours the same day ,that my return was on its way, would be at JTV by the 9th, after 9a.m. and my refund would be processed the next day---WOW!!!!