topic Re: WHAT IS GOING ON at QVC??? in Community Chat

WHAT IS GOING ON at QVC???

Tinkerbell3 — Sat, 28 Aug 2021 02:15:17 GMT

About a month ago, I received a large box from QVC with 4 orders all tossed inside. The 32 ounce Purity and Philosophy 32 Ounce Shower Gels were just thrown on top of a Barefoot Dreams item. It was also clear that the sweater had been returned. I quickly called CS only to be told that managers no longer take calls but that someone would contact me within 2 hrs. Guess what? NO ONE ever called me.

Three days ago, I called to inquire about a tote that I had not yet received and ordered well over 2 weeks prior. I was told that it had not been shipped and that the item was being sent from the manufacturer. I specifically ordered the tote for a short trip that I am taking. I called the manufacturer and was informed that QVC was mistaken and that the item is sent directly from their warehouse!!!

I called QVC the next day and was told that there was no information available but that the item had not shipped. I asked if the tote was even available and was told, "I have no information". I asked to speak to a manager and was informed once again that someone would call me back within 48 hrs. SERIOUSLY???

TODAY, the item arrived in a box completely unsealed!!! NO TAPE or anything. The flap on the box was never sealed. Not only that, there was a label on the box with the order # and other information for anyone to see! This was not an inexpensive purchase! NOT happy.

Re: WHAT IS GOING ON at QVC???

Wsmom — Sat, 28 Aug 2021 02:36:12 GMT

Very irritating.

Vs. my experience with HSN. I ordered an item as a gift. Decided to try charge it ahead of time and it wouldn't fit. The charger didn't fit into the item no matter how I tried.

Called HSN. Got an immediate answer to the phone. No problem, send it back within so many days and we will get a new one out to you. I had the new one in less than a week and my account credited with no shipping. Tried the new one out and it charged perfectly.

Re: WHAT IS GOING ON at QVC???

rms1954 — Sat, 28 Aug 2021 02:43:32 GMT

If you're waiting for a call from a manager, FOR-GET-IT!!!! My husband has been calling them for over a month, at least twice a week if not more, over an issue that no CS rep is able to help with. He was promised a call back from a manager each time. To date, no one has ever called or replied to an email address we were given. We have contacted the BBB and filed a complaint a few days ago. You're being lied to if you think a manager will contact you. I believe truly there are no managers.

Re: WHAT IS GOING ON at QVC???

Love my grandkids — Sat, 28 Aug 2021 03:08:56 GMT

@rms1954 I doubt the BBB can or will have any effect on QVC.

Re: WHAT IS GOING ON at QVC???

Kachina624 — Sat, 28 Aug 2021 03:46:46 GMT

The BBB is not a law enforcement agency and has jurisdiction over nobody. It's a feel-good organization for business and is pro-business.

Re: WHAT IS GOING ON at QVC???

PINKdogWOOD — Sat, 28 Aug 2021 13:46:58 GMT

I'm getting really tired of emails on delays for items I've ordered Often I'd get these emails then the next day my good(s) would be at my door. Not anymore!!!!!! It IS taking forever getting anything from qvc.

The Quality is gone on most items, There is no Value here because prices have soared on everytning here, and the Convenience is non-existant and has been for years now.

I've vowed to not order anythning here anymore until i get everything that's been hanging out there that I've ordered Returns are as insane to be processed. I didn't use to get USPS tracking receipts but I sure do now - every item I may choose to return because of something gone wrong with whatever at least I can now track.

Tracking - I also find that returns have been received for 2 weeks at any of their warehouses, just not processed for my refunds.I do live chats now to get these refunds processed. This works for me but it certainly is annoying.

Re: WHAT IS GOING ON at QVC???

Foxxee — Sat, 28 Aug 2021 13:54:10 GMT

Whatever is going on, it's been going on a long time.

Most companies are concerned about their public image and "word of mouth" customer complaints on social media and elsewhere on the internet; however, it doesn't seem to phase QVC.

In the past, American customers demanded excellence; however, today, some are giving poor performing companies a pass making excuses for them.

Your order has nothing to do with manufacturing and delivery delays...this is a reflection of the company itself.

Re: WHAT IS GOING ON at QVC???

Ladybug724 — Sat, 28 Aug 2021 14:02:23 GMT

You'd think they would be concerned that an unhappy customer might bring up these issues when they take an on-air phone call.

Also, this board is a marketing tool. If you know anything about marketing, you know that if one customer complains, then that equals so many thousands who are dealing with that same issue.

Re: WHAT IS GOING ON at QVC???

SharkE — Sat, 28 Aug 2021 14:03:21 GMT

I had an issue with my insurance wouldn't cover roof damage and I contacted the BBB in the state they're located in . Left a message online that blasted the insurance BBB got it cleared up for me.

I'll do it again if a matter isn't taken care of and I know I'm in the right.

Re: WHAT IS GOING ON at QVC???

manny2 — Sat, 28 Aug 2021 14:04:01 GMT

I emailed the QVC social team about an order, and got a response immediately.

Re: WHAT IS GOING ON at QVC???

redbird — Sat, 28 Aug 2021 14:23:07 GMT

Rather than contacting the BBB I suggest the attorney general of your state be contacted if problems aren't being resolved at your expense.

Re: WHAT IS GOING ON at QVC???

Ladybug724 — Sat, 28 Aug 2021 17:04:57 GMT

Whenever I've had to deal with customer service in the past, they were always very nice, I would keep calling until you find the right one

Re: WHAT IS GOING ON at QVC???

SeaMaiden — Sat, 28 Aug 2021 17:18:19 GMT

@Tinkerbell3 Time to shop elsewhere?

Re: WHAT IS GOING ON at QVC???

mspatmac — Sat, 28 Aug 2021 17:47:50 GMT

@SeaMaiden wrote:
@Tinkerbell3 Time to shop elsewhere?

It has been for me! Just bought flexabelle jeans on Amazon.

Re: WHAT IS GOING ON at QVC???

PINKdogWOOD — Mon, 30 Aug 2021 13:12:41 GMT

@mspatmac It is amazing the name brands you can find on amazon nowadays. I buy names brands that I still love that are no longer here, and/or current brands that may still be here that have also made they way there. Don't know how that's possible (like your flexabelles) for a lot less there than here.

Re: WHAT IS GOING ON at QVC???

FS74 — Mon, 30 Aug 2021 13:33:40 GMT

@mspatmac wrote:
@SeaMaiden wrote:
@Tinkerbell3 Time to shop elsewhere?
It has been for me! Just bought flexabelle jeans on Amazon.

I was looking for another Curtis Stone Nylon Tool Set and found it on Overstock for half the price!

Re: WHAT IS GOING ON at QVC???

mspatmac — Mon, 30 Aug 2021 13:49:39 GMT

@PINKdogWOOD Hi. Sometimes the price is very close but I will buy Amazon to get it in 1 or 2 days.

Re: WHAT IS GOING ON at QVC???

brandiwine — Mon, 30 Aug 2021 14:06:05 GMT

Your best bet is to go to the consumer fraud department in your state or in PA. File a complaint and let them find out what's going. QVC has ZERO CS anymore which is why I don't shop here very often.

Re: WHAT IS GOING ON at QVC???

GoneButNotForgotten — Mon, 30 Aug 2021 14:59:47 GMT

@Kachina624 wrote:
The BBB is not a law enforcement agency and has jurisdiction over nobody. It's a feel-good organization for business and is pro-business.

And it's useless.

Re: WHAT IS GOING ON at QVC???

Kitty Galore — Mon, 30 Aug 2021 16:15:34 GMT

I find that the QVC Socisl Team is so helpful ! I would rather, actually prefer contacting them over calling CS . I'm not saying all CS reps on the phone aren't helpful , some are if your lucky enough to get a good , informed rep . I have had so many issues resolved by the Social team. They are top notch , so if your not getting anywhere email them you will get a quick reply and your issue addressed.