topic Re: Slatkin back order in Community Chat

Slatkin back order

LOLLI — Wed, 25 Aug 2021 12:36:11 GMT

I ordered Slatkin candles that were an advance order, they were to ship on Aug.2...called twice with no answers to why they haven't shipped yet. They have shown up for sale and in stock since. Add this to the list of problems with QVC lately, never have I seen a company's service go so badly downhill. Other places that I shop on line are back up to par with shipping, so can't pandemic any more.

Re: Slatkin back order

deeva — Wed, 25 Aug 2021 13:06:11 GMT

There are still lots of shipping delays. Businesses still need delivery drivers.
Both my Amazon Prime and Walmart orders have been arriving after the expected due dates.

Re: Slatkin back order

Foxxee — Wed, 25 Aug 2021 13:18:12 GMT

Those items you are seeing as "in stock" might be advanced orders. You wouldn't know they are advanced orders until you place an order. Then it shows "advanced order."

Sometimes there's no way to know whether QVC has an item "in stock," physically available for immediate shipment, in their fulfillment centers before an order is placed.

You also mentioned "backorder." Does it say that or "advanced order?"

If you are seeing "backorder," I think they are selling without stock. In other words, placing an order with the manufacturer, then selling it right away before the items are even made.

Re: Slatkin back order

LOLLI — Wed, 25 Aug 2021 13:10:58 GMT

but these have not even shipped...was suppossed to ship 8/2

Re: Slatkin back order

Trix — Wed, 25 Aug 2021 13:21:40 GMT

@LOLLI The Slatkin advance order may be delayed because Harry's company is having a difficult time getting the finished product to QVC warehouses from their manufacturer. It's a problem many retailers are experiencing with their vendors.

Re: Slatkin back order

Krimpette — Wed, 25 Aug 2021 13:28:11 GMT

There's hardly a day goes by when there's not something in the news about all the worldwide shipping problems. It's not just QVC that's having issues.

Re: Slatkin back order

RespectLife — Wed, 25 Aug 2021 13:35:44 GMT

I like Slatkin candles...all good candles, but they are not a life sustaining item.

Just be patient. It's just a candle.

All retailers WANT to make the sale but these are not normal times.

As others pointed out, shipping issues beyond the vendors control have caused many items to be delayed.

Our company had an order of sewer pipe delayed 6 weeks and then they couldn't find a truck driver to deliver it.

Re: Slatkin back order

World Traveler — Wed, 25 Aug 2021 13:55:04 GMT

I have many Slatkin candles on order thru his website. When I recently asked when they would be delivered, his customer service people told me:

We are anticipating the first or second week of September. We are experiencing shipping delays due to Covid-19 and have a large volume of orders, so we cannot give you an exact date. We thank you so much for your patience.

Re: Slatkin back order

AlcottWilder — Wed, 25 Aug 2021 14:04:34 GMT

I saw on the local news that there are shipping delays once again - this time due to some back up on cargo ships coming from China. I am not sure exactly what it was, but they did say to expect delays on items especially come the holidays. I have also noticed more and more of the on air items are advanced ship weeks. My guess is the orders are put in over a year or more ago but covid, and the shipping lane backup, and of course the larger problem is there is the shortage of workers.

But I do understand that Aug 2 is a long time to wait. I am still waiting to hear about a return I sent on August 1st and it took a while to get a shirt I orderd a couple of weeks ago. I usually don't mind the wait but then I saw all these reviews posted while my order remained in process for awhile. I just wanted to make sure I was still getting it and it wasn't backorderd.

Maybe on the shows the hosts should be more up front about the shipping situation and then people would be less upset when it takes awhile. I never receive emails about delays, even though I am told I was sent an email, so that can be really frustrating.

I hope your candles come in soon @LOLLI

Re: Slatkin back order

RespectLife — Wed, 25 Aug 2021 14:13:54 GMT

Oh gosh @AlcottWilder

I always get emails about delays...is it possible you have your settings to not receive them? Maybe check your settings?

I just got an email today my order was delayed again....I got it Monday! LOL

I don't think QVC is going to have the hosts say there could be delays....that would hurt sales. I have known when any order is on Advanced Order but I never consider an estimated date of shipping OR delivery to be gospel. It is an estimate only.

Re: Slatkin back order

FiddleDeeDee — Wed, 25 Aug 2021 15:08:21 GMT

Based on my own research/purchases/talking to those who work in the biz.....

I believe QVC/HSN had these shows and products planned some time ago and thought (like everyone else), that these "issues" would be fixed. Well, they are not, and won't be (IMHO) for a very long, long time. Perhaps this will change where items are made; perhaps not. But selling them while not in stock (Back ordered) is kinda the norm now. Don't like it and is why I'm not ordering much online UNLESS it states "in stock" ; non of the shopping channels show this so....they're not getting my money right now.

PLENTY of other places to shop and PLENTY of other places DO have the items on the shelves/in their warehouse. This tells me poor planning on the part of those that don't. I've had no issues with shipping times either.

I personally don't believe that the shopping channels are up front with their customer regarding MANY things including the availability of items offered. How that is going to work for them awaits to be seen.

Re: Slatkin back order

D Kay — Wed, 25 Aug 2021 15:10:14 GMT

Candles would be totally melted if shipped in this heat. I never order them in summer.

Re: Slatkin back order

Spurt — Wed, 25 Aug 2021 15:39:50 GMT

@LOLLI

They even made a national announcement on the news yesterday to start ordering for Christmas NOW due to all the delays in manufacturing, shipping, and even delays in delivery due to inadequate staffing (USPS, UPS, Fed Ex, and Amazon)

But delays for Homeworx Candles may be a blessing in disguise, due to hot weather all across the country Harry Slatkin usually delays shipment of candles during the hot month of August to prevent melting of the candles.... I did order the fall set of 3 and requested priority shipping just to avoid the melting of the candles in our 90 degree weather....and I had no problems, it was quickly shipped and received and the candles were perfect....

Re: Slatkin back order

Spurt — Wed, 25 Aug 2021 15:45:46 GMT

@AlcottWilder wrote:
I saw on the local news that there are shipping delays once again - this time due to some back up on cargo ships coming from China. I am not sure exactly what it was, but they did say to expect delays on items especially come the holidays. I have also noticed more and more of the on air items are advanced ship weeks. My guess is the orders are put in over a year or more ago but covid, and the shipping lane backup, and of course the larger problem is there is the shortage of workers.

But I do understand that Aug 2 is a long time to wait. I am still waiting to hear about a return I sent on August 1st and it took a while to get a shirt I orderd a couple of weeks ago. I usually don't mind the wait but then I saw all these reviews posted while my order remained in process for awhile. I just wanted to make sure I was still getting it and it wasn't backorderd.

Maybe on the shows the hosts should be more up front about the shipping situation and then people would be less upset when it takes awhile. I never receive emails about delays, even though I am told I was sent an email, so that can be really frustrating.

I hope your candles come in soon @LOLLI

@AlcottWilder

I like it when the host and vendor lay it out there and explain which items won't be shipped out until a later date (sometimes the delay is a couple of weeks, sometimes a couple of months)....What I get frustrated about is when nothing is said and then when you check "Order Status" it SUDDENLY became an ADVANCE ORDER item without any warning....I ended up canceling a couple orders because I would receive them just too late....who wants Halloween items when its time to start decorating for Thanskgiving and/or Christmas....

Re: Slatkin back order

World Traveler — Wed, 25 Aug 2021 16:19:55 GMT

I just got an email from Slatkin's customer service, and they said they just shipped one of my candle orders. I have several more, but it is nice that at least one of them is on its way to me!

Re: Slatkin back order

World Traveler — Wed, 25 Aug 2021 18:57:48 GMT

Got another email from Slatkin's company about their shipments and my specific orders. I assume this applies to his products at QVC too:

Orders are a little backed up on our end, as we continue to face challenges due to COVID-19.

We are experiencing further delays with our new Fall PRE-SALE products and want to extend our most sincere apologies.

As a HomeWorx candle lover, we want to assure you that your purchase is important to us.

While keeping the health and safety of our staff in mind, we are working diligently to ensure your orders are fulfilled as soon as possible.

If you recently made a PRE-SALE purchase from HomeWorx Candles, your order is experiencing additional processing and shipment delays.

All PRE-SALE candles listed below will now begin to ship in the next 14 business days.

-Magic Potion

-Spiced Vanilla Pumpkin

-Birchwood Vanilla

-Caramel Apple Spiced Tea

-Spiced Apple Crumb

-Country Apple Butter

If you recently made a purchase for AVAILABLE STOCK from us, your orders are being processed within our standard time of up to 2 business days.

If you made a purchase with both AVAILABLE STOCK candles AND pre-sell candles, your orders will be partially fulfilled.

Available stock candles are being processed within our standard processing time of up to 2 business days, and pre-sell candles will begin to ship in the next 14 business days.

The health and safety of our staff during these challenging times is a priority for HomeWorx.

We appreciate your patience and loyalty during this time, and know you are eagerly awaiting your favorite candles.

Should you have any additional questions about your orders, please reach out to our customer service team.

Stay safe and well,

HomeWorx

Re: Slatkin back order

RainyDayGal — Wed, 25 Aug 2021 21:06:56 GMT

Companies all over the place are having a hard time getting shipments of anything. It's crazy how difficult things are right now. Check out the inventory on new vehicles, there is barely any, with a wait list of at least 3-4 months! THOUSANDS of Ford automobiles are just waiting for chips to arrive so they can be to be installed. There are problems absolutely everywhere.

Re: Slatkin back order

AKgirl2 — Wed, 25 Aug 2021 22:50:23 GMT

@LOLLI ~ I put in an order for Slatkin candles (free shipping 🙆🏻‍♀️) on 8/17, with an expected delivery date of 9/17. This is for the Autumn Pumpkin Patch, set of two, 18oz candles.

Re: Slatkin back order

RespectLife — Thu, 26 Aug 2021 13:09:11 GMT

Just this week, I have had 3 IN STOCK orders cancelled. Two from Amz and one from Wally.

All items were shown as in stock when I placed the order.

I did eventually get emails that due to unforeseen circumstances, they were unable to fulfill my orders.

It is not just QVC.

Re: Slatkin back order

Jeanne from VA — Sun, 29 Aug 2021 19:33:41 GMT

@RespectLife I have had three items to switch to "back order" during the past week. All three were showing in stock, available, when I ordered them. Next, the items switched to "in process". Next, they switched to "back order". I decided to cancel all three. When I checked the back ordered item right after I canceled it, it is still showing "available". Go figure.