topic Re: Are There Preferred Customers in Community Chat

Are There Preferred Customers

Mistreatedbycs — Wed, 25 Aug 2021 19:04:36 GMT

There must be a preferred customer. There isn't any other answer as to why a stock item is taking 6 days so far to ship and maybe more keeps telling me it's processing.

Seriously, when you purchase an item its for immediate satisfaction knowing the product is so noted in stock.

When it takes a week maybe more to get out the door, really who wants it, let's cancel and move on.

If you knowingly purchase an item that is backordered for on extended delivery, you know you won't get it for whatever time allowed so I can deal with that.

There must be preferred customers because they must be pushing someone like me to the back of the line.

Re: Are There Preferred Customers

jackthebear — Wed, 25 Aug 2021 19:16:17 GMT

@Mistreatedbycs wrote:
There must be a preferred customer. There isn't any other answer as to why a stock item is taking 6 days so far to ship and maybe more keeps telling me it's processing.

Seriously, when you purchase an item its for immediate satisfaction knowing the product is so noted in stock.

When it takes a week maybe more to get out the door, really who wants it, let's cancel and move on.

If you knowingly purchase an item that is backordered for on extended delivery, you know you won't get it for whatever time allowed so I can deal with that.

There must be preferred customers because they must be pushing someone like me to the back of the line.

crummy order and shipping system and no sense of urgency at the top of the chain

Re: Are There Preferred Customers

x Hedge — Wed, 25 Aug 2021 19:18:09 GMT

Ah, you were only asking rhetorically.

Re: Are There Preferred Customers

Etoile308 — Wed, 25 Aug 2021 19:21:44 GMT

Yes, there's a secret cabal of customers.

Seriously? I've not dealt with any online retailer that's hasn't experienced difficulties and delays this past year and a half. That includes Amazon.

Guess the only difference is in how you choose to deal with it.

Re: Are There Preferred Customers

Puppy Lips — Wed, 25 Aug 2021 19:27:08 GMT

I spend (spent) a lot of money at QVC. I would think that I would be on that preferred list, lol. But my orders have been "in process" for a long time too - like over a week, without me being able to cancel.

Their system just does not seem to work well for everyone. I am finally getting tired of the slow shipping, the slow return credits, the pricing games, the products and the hosts.

I am gratefull that I have purchased some great things from QVC - clothes, jewelry, and facial and make up products. But I have everything I need now, so it is time for me to pull back from QVC and to use and enjoy what I have, without getting sucked into buying anything more.

Re: Are There Preferred Customers

IdahoGram — Wed, 25 Aug 2021 19:27:45 GMT

No, I don't believe there are preferred customers pushing you to the back of the line, it's just their system. We all wait for our orders the same as you. If your looking for "Immediate satisfaction", perhaps you should try a brick & mortor.

Re: Are There Preferred Customers

Porcelain — Wed, 25 Aug 2021 19:28:31 GMT

@Etoile308 wrote:
Yes, there's a secret cabal of customers.

Seriously? I've not dealt with any online retailer that's hasn't experienced difficulties and delays this past year and a half. That includes Amazon.

Guess the only difference is in how you choose to deal with it.

Shhhhhhh....Don't tell her! The first rule of super secret preferred customer club is "there is no super secret preferred customer club."

Re: Are There Preferred Customers

Puppy Lips — Wed, 25 Aug 2021 19:29:38 GMT

@Etoile308 wrote:
Yes, there's a secret cabal of customers.

Seriously? I've not dealt with any online retailer that's hasn't experienced difficulties and delays this past year and a half. That includes Amazon.

Guess the only difference is in how you choose to deal with it.

@Etoile308 True, but the problems at QVC seem to have gone on and on and on, starting before the pandemic. In my opinion, they just can not seem to get their act together. Other online retailers do a much better job, per my own experiences.

Re: Are There Preferred Customers

Snowpuppy — Wed, 25 Aug 2021 19:32:39 GMT

I ordered Kansas City burgers to ship out to DS. Package shipped in 2 days + 2 days UPS. 4 days total.

I order Rastelli's. 6 days, later, radio silence. I was able to cancel. I order Rastelli's from their website? 9 days to ship and deliver.

Go figure.

Re: Are There Preferred Customers

skatting44 — Wed, 25 Aug 2021 19:37:29 GMT

Not aware of any preferred customers -No recent discounts or specials for long time customers .

I've had some QVC orders take forever while in processing status. I've had other orders that were processing suddenly be delivered .

I have purchased from other online companies LL Bean and items were marked as backorder or some items that were in stock had delayed shipping dates . Same thing happened with The Company Store on delayed shipping notices.

A couple of months ago I had an Amazon order that was " lost " in the mail system which suddenly showed up 2 1/2 months later .

I just have accepted that items ordered are going to be delayed .

I've been buying locally from brick & mortar as much as possible

The only preferences that I've seen are some posting topics are poofed over others .

Re: Are There Preferred Customers

jackthebear — Wed, 25 Aug 2021 19:35:29 GMT

@Puppy Lips wrote:
@Etoile308 wrote:
Yes, there's a secret cabal of customers.

Seriously? I've not dealt with any online retailer that's hasn't experienced difficulties and delays this past year and a half. That includes Amazon.

Guess the only difference is in how you choose to deal with it.

@Etoile308 True, but the problems at QVC seem to have gone on and on and on, starting before the pandemic. In my opinion, they just can not seem to get their act together. Other online retailers do a much better job, per my own experiences.

I agree all businesses have been affected but Q's goes back further. I think they just see no need to change, until the last customer turns off the lights

Re: Are There Preferred Customers

Etoile308 — Wed, 25 Aug 2021 19:35:46 GMT

@IdahoGram, you're absolutely correct. But I think people will find even b&m aren't getting in their merchandise in a timely fashion. I went to my Target the other day, where about a fifth of the shelves were empty. Back to school area seemed to have a third of the items from years past. Summer items that usually would have been on the floor three months ago was out as new stock.

I just shake my head sometimes at some people.

Re: Are There Preferred Customers

KingstonsMom — Wed, 25 Aug 2021 19:57:48 GMT

Nah, there are no 'preferred' QVC customers, if there was I would on the top of their list, LOL!

Re: Are There Preferred Customers

Duckncover — Wed, 25 Aug 2021 20:10:47 GMT

I ordered a book on Amazon for a granddaughter's bday; it took 7 weeks to arrive, despite my inquiries. It was traveling from Cedar Rapids, Iowa to Houston,Texas.....then the bookseller started asking me for a 5 star rating and review. Um....no; not when there was never an explanation for the delay and I didn't receive it in time for her birthday. I have learned that ordering things that are in the Amazon warehouse in my state is the only possible way to get anything in less than a week. Of it comes from any other place, just don't expect it for a long time. As long as I know it is on its way and can track it, I am fine with it. It's the time-sensitive stuff you can't count on.

Re: Are There Preferred Customers

Pook — Wed, 25 Aug 2021 20:15:01 GMT

@Mistreatedbycs stated - "Seriously, when you purchase an item its for immediate satisfaction knowing the product is so noted in stock.

When it takes a week maybe more to get out the door, really who wants it, let's cancel and move on."

Anyone who is ordering for immediate satisfaction appears to have a real problem. I order only if it is something I really want and will use!! I am willing to wait!

Re: Are There Preferred Customers

FancyPhillyshopper — Wed, 25 Aug 2021 20:29:34 GMT

I, too, do not really understand this need for instant gratification and then disappointment and anger.

I guess it is the modern world of everything fast and short attention spans.

I am a planner-- I purchase items far in advance from when I need them (birthday and holiday gifts, etc.). That is why I like QVC CIJ so much.

When I shop on impulse and just find something pretty I want, I have the patience to wait until it arrives, because I want that particular item.

Another story-- I ordered more checks from my bank more than a month ago and they are still stuck somewhere in the DHL warehouse. So it is not just UPS, USPS, etc. The bank will NOT reprint them-- I had to reorder using the next set of 80 numbers. Those checks will be shipped Fed Ex. Hopefully one day one of the sets will arrive. This past year and a half has just been really disruptive to all of the world's industries, especially shipping.

Re: Are There Preferred Customers

Johnnyeager — Wed, 25 Aug 2021 20:33:45 GMT

I guess it depends on what someone's definition of "immediate satisfaction " is.

For me if it's an immediate need I would quickly go out to the nearest available store.

Waiting 5 or 6 days won't satisfy an immediate need (I wouldn't think.)

Re: Are There Preferred Customers

Lipstickdiva — Wed, 25 Aug 2021 20:34:45 GMT

I've done my fair share of ordering for various places and QVC was by far the worst. It took 10 days before they even shipped my order and it was not an advance order. Once it finally shipping, it was here within a couple of days.

Re: Are There Preferred Customers

Love my grandkids — Wed, 25 Aug 2021 20:43:54 GMT

@Mistreatedbycs Ha ha ha that's so funny!

Re: Are There Preferred Customers

Mistreatedbycs — Wed, 25 Aug 2021 21:56:27 GMT

@Pook

Oh please don't start judging anyone.

This thread was to ask the question, are there preferred customers and are their orders being pulled and shipped first? That's all.

I know when I had my business, the biggest spenders got the best service, sure you would say everyone should be treated the same but unfortunately I would pick merchandise based on dollars spent, they got priority. You want to keep those people, they are keeping the doors open and the merchandise coming in.