topic Re: “Preparing your order” in Community Chat

“Preparing your order”

GAC65 — Fri, 06 Aug 2021 02:52:01 GMT

Has anyone had their orders say this for 11 days or more. Called customer service they apologized, merchandise is in stock, so that do not know the issue. She said it has been happening a lot lately. Ugh!

Re: “Preparing your order”

hckynut — Fri, 06 Aug 2021 02:59:44 GMT

@GAC65 wrote:
Has anyone had their orders say this for 11 days or more. Called customer service they apologized, merchandise is in stock, so that do not know the issue. She said it has been happening a lot lately. Ugh!

@GAC65

I worked 33 years for a big company and when different things started to change? Their answer was usually "Cost Reduction", which meant fewer people doing more work. Just sayin !!

hckynut 🏒

Re: “Preparing your order”

World Traveler — Fri, 06 Aug 2021 03:04:41 GMT

I would rather have it say Preparing Your Order than to say Backorder or Waitlist.

Re: “Preparing your order”

Effie54 — Fri, 06 Aug 2021 03:05:55 GMT

What I find very annoying, is that we're trapped once we place an order. No matter how long it takes for them to "prepare an item", we are not able to cancel it. This is just bad business, and unfair to the customers period. I've had orders for eight 910 days, just sitting, and I've change my mind. And now with they can't cancel it. It hasn't been sent, but they can't cancel it. Very annoying.

Re: “Preparing your order”

Kachina624 — Fri, 06 Aug 2021 03:10:27 GMT

There are a couple possibilities; QVC, like many businesses, may be having trouble hiring and retaining employees. They are frequently affected by transportation problems like all other shippers. Everything from delayed marine arrivals to train and trucking delays. There are many problems with transportation nowadays. I saw a feature on NBC news about it this week. Shipping prices rising.

I've got 3 orders that have been processing for 8 days.

Re: “Preparing your order”

Southern Sarah — Fri, 06 Aug 2021 03:14:54 GMT

I placed an order for a pair of Lamo boots 7/16 (they were supposed to be in stock). They were "in process, then "preparing your order", and now back to "in process". However, QVC did let me know that there was an unforseen delay...Hopefully, the order will finally come through. There is not even a waitlist on my color and size now.

Re: “Preparing your order”

deeva — Sat, 07 Aug 2021 16:54:30 GMT

I'm not going to order anything else from QVC that has an advance ship date.