topic Re: Walmart website non-delivery experience in Community Chat

Walmart website non-delivery experience

NYCLatinaMe — Sun, 25 Jul 2021 22:33:48 GMT

I like ordering from Amazon but for certain items that I know I want to get on time, I make sure Amazon is the real seller and deliverer, because other sellers charge more and may have less reliable delivery times . Sometimes I have noticed items from third party vendors come in Walmart boxes, and I think they get deals from Walmart and just have the stuff sent to me, and keep the mark-up.

So over a week ago, Amazon didn't have my item on sale by Amazon (only by more expensive third party vendors with extended delivery times), but I found the item in the Walmart website at the regular Amazon price, and bought it there. First time success.

I buy this regularly, so earlier this week, the item was still not available in Amazon, but it was in Walmart so I bought there again, and even paid for shipping because the order was under $35. Order was supposed to be delivered yesterday and the tracking showed the item left a warehouse in Brooklyn. NYC (I live in Manhattan NYC) at about 5:30am yesterday. End of the day yesterday, it didn't come in. I am guessing truck had many stops and just ddn't make it, even though Brooklyn is just minutes away. This morning I checked tracking again, and it just said delivery was delayed. Ok, I think, maybe the delivery guy had to go home before he emptied his truck, maybe something happened to the merchandise. Today, at about 4pm, I get an email that the item was delivered. Delivery people usually drop things in the lobby of my building, and my doorman usually brings them to my apartment. No package after a while by my door, so I went to the lobby, doorman says, no package. Doorman has been there all day. I re-check my Walmart email. Email states to check the tracking, that sometimes emails are sent ahead of time. Check the tracking, it states Fed Ex delivered at about 4pm. So I contact Walmart customer service per instructions. They state, oh sometimes this happens, that if I don't get the package within an additional 48 hours, they will give me a credit.

OK, I understand that sometimes things happen, and packages are not delivered when promised. But why did they generate 2 records, an email and a tracking record, falsely stating that an item was delivered when it wasn't? The fellow that I was speaking with was treating this as routine. He had no explanation why they would have created 2 false records. This is what they do. Non-delivery was an option in the drop down menu to rate my delivery, so this appears to be routine.

Frankly, I was shocked. Late or non-delivery would have bothered me, but that happens and I would have accepted it (I tolerate this from QVC), but the creation of false records is, in my opinion, inexcusable.

On my way to the store to get replacement items.

Re: Walmart website non-delivery experience

Kachina624 — Sun, 25 Jul 2021 22:45:12 GMT

@NYCLatinaMe I consider a delivery by FedEx to be the kiss of death. Apparently they don't require basic literacy of their drivers.

Re: Walmart website non-delivery experience

chickenbutt — Sun, 25 Jul 2021 22:48:38 GMT

In my experience, that generally means that they delivered it to the wrong address. Maybe there's a building nearby where it could be?

Re: Walmart website non-delivery experience

Foxxee — Sun, 25 Jul 2021 23:27:17 GMT

EDIT

@NYCLatinaMe

Did you check all your doors...any garage doors?

I've had a few packages from Walmart delivered by my garage doors that I can't see from inside the house.

_________________________________________

I suppose Walmart can only go by the status Fedex sends to them.

Mixed messages have become rather common from both UPS and Fedex. Probably, why the CS agent was treating it as routine. Lol.

Similar situations happened to me with both UPS and Fedex. The packages were delivered the next day.

Re: Walmart website non-delivery experience

Mindy D — Sun, 25 Jul 2021 23:26:29 GMT

@NYCLatinaMe @It could have been delivered to the wrong address. This happened to me with an Amazon delivery. The funny part is that the delivery person included a photo of the delivered items sitting on the front porch of some other home in my development. The home had a brown front door. My door is white. Amazon sent out another delivery.

Re: Walmart website non-delivery experience

bikerbabe — Sun, 25 Jul 2021 23:26:54 GMT

I’ve had USPS, FexEx, and Amazon all send a delivery notice when it wasn’t delivered and it wasn’t delivered to the wrong address. It just wasn’t delivered until a day or 2 later. I think the driver didn’t want a late notice on the package. Interestingly, I can’t recall this ever happening with UPS.

Re: Walmart website non-delivery experience

ECBG — Mon, 26 Jul 2021 00:01:23 GMT

I had an "exception" by Walmat after it had been on a truck for several days.

"Exception" didn't get delivered for weeks! I went to the store where I was told to call (amazingly 1-800-walmart). The order was killed and I got a refund.

Re: Walmart website non-delivery experience

SilleeMee — Sun, 25 Jul 2021 23:33:04 GMT

I've seen some of my WM items in my account with a message saying something about not receiving an item even though it says it has been delivered and to give it a couple of days. My items usually show up within a day or two after that.

Re: Walmart website non-delivery experience

Snowpuppy — Mon, 26 Jul 2021 00:12:38 GMT

WM ships FedEx Home which is awful.

WM split an order and my oatmeal and coffee were late, then FedEx said out for delivery but I wasn't home. This went on for 3 days. I WAS home and nobody ever showed.

WM refunded my $ and the items showed 3 days later. They finally found the box after WM reported it lost.

Re: Walmart website non-delivery experience

NYCLatinaMe — Mon, 26 Jul 2021 01:16:35 GMT

@chickenbutt wrote:
In my experience, that generally means that they delivered it to the wrong address. Maybe there's a building nearby where it could be?

Thanks @chickenbutt It's not that kind of address. This never happens. I have deliveries all the time. My address is on a very exclusive and singular park. (My apartment is not fancy, just the address is.) No other address like it. Close neighborhood. All the buildings around the small park have doormen. They would have told my doorman.

@Mindy D - Amazon stops by at least once a week. They are very good. Never had any problems. They usually drop in the lobby.

Re: Walmart website non-delivery experience

NYCLatinaMe — Mon, 26 Jul 2021 01:12:30 GMT

Thanks @Foxxee no garages! I did go out in the sidewalk and looked around, just in case, you know. But the doorman was there. He would have seen if anyone left just outside.

Re: Walmart website non-delivery experience

NYCLatinaMe — Mon, 26 Jul 2021 01:21:45 GMT

@SilleeMee wrote:
I've seen some of my WM items in my account with a message saying something about not receiving an item even though it says it has been delivered and to give it a couple of days. My items usually show up within a day or two after that.

@SilleeMee This is what he said was likely to happen. Delays happen and I understand that. I wouldn't have posted about that.

But I received no such message.

I received a false email and a false tracking record. This really shook me and I think it's shameful!

Re: Walmart website non-delivery experience

SilleeMee — Mon, 26 Jul 2021 01:40:20 GMT

@NYCLatinaMe

Wow, I don't think I've ever seen a false tracking record. I didn't know they could do that. Tracking is done by scanning and geolocation. I don't understand how that could be falsified.

Re: Walmart website non-delivery experience

Duckncover — Mon, 26 Jul 2021 02:37:14 GMT

Sounds like they are depending too much on automated tracking and getting ahead of themselves. The first thing I would want to check would be if I had been charged for the order that I didn't get. I would demand a refund immediately and they could charge me again only after delivery confirmation.
I have ordered only once from Walmart and it was a disaster. They delivered my order to a vacant lot on my street. Not kidding. I crossed WM off my list. '

Re: Walmart website non-delivery experience

Highlands72 — Mon, 26 Jul 2021 03:09:37 GMT

FedEx is "notorious" in my area for sending false notifications about delivery and for not following delivery instructions as to where to leave the package.

The package usually shows up, usually at the correct address, but much later than stated on the notification.

Re: Walmart website non-delivery experience

CalminHeart — Mon, 26 Jul 2021 11:27:56 GMT

@NYCLatinaMe wrote:
@SilleeMee wrote:
I've seen some of my WM items in my account with a message saying something about not receiving an item even though it says it has been delivered and to give it a couple of days. My items usually show up within a day or two after that.

@SilleeMee This is what he said was likely to happen. Delays happen and I understand that. I wouldn't have posted about that.

But I received no such message.

I received a false email and a false tracking record. This really shook me and I think it's shameful!

It's not worth getting so upset. It'll show up or it won't. WalMart will refund you if it's not delivered in a day or two.

I had this happen only once. It turned out the truck was hit by a car and deliveries happened the next day. I survived.

Re: Walmart website non-delivery experience

caroln242 — Mon, 26 Jul 2021 11:48:37 GMT

I guess it's "the luck of the draw". I ordered merchanise at the Walmart website on Friday and received it (by FexEx) Sunday morning. No rhyme or reason to deliveries.

This may not be of interest to anyone but me, but I ordered something from Etsy that was being shipped from Bulgaria (of all places) which was to be delivered in 6 weeks. It took 3 months! Got stuck in customs. You just never know...

Re: Walmart website non-delivery experience

chrystaltree — Mon, 26 Jul 2021 23:17:59 GMT

Stuff happens, don't over think it. Maybe he left it at the wrong building, maybe it fell off the truck, maybe it got stuck in the back of the truck, maybe he left it at the wrong apartment. Nothing in life is 100% perfect and that includes deliveries.