topic Re: What has your recent experience been with Uber or Lyft? in Community Chat

What has your recent experience been with Uber or Lyft?

Mindy D — Sun, 25 Jul 2021 18:47:25 GMT

What has your recent experience been with Uber or Lyft? Reviews are troubling. I'd like to know what you found when you used either, especially if you tried either recently.

Re: What has your recent experience been with Uber or Lyft?

Kachina624 — Sun, 25 Jul 2021 18:52:09 GMT

@Mindy D Ive never used either but I read a lot about them on the NextDoor app. Did you ever join? A great source of local information. Here, I read that Lyft is the most dependable.

Re: What has your recent experience been with Uber or Lyft?

skincaremaven — Sun, 25 Jul 2021 18:55:03 GMT

I use Uber frequently. I have never had an issue with Uber or Lyft.

If I had any criticism, it would be that the cars are dirty, seats stained, etc.

But, as far as safety, I have had no issues.

The Lyft cars seem cleaner, but I have not used them nearly as much as Uber.

Re: What has your recent experience been with Uber or Lyft?

Porcelain — Sun, 25 Jul 2021 18:57:32 GMT

I like Lyft a lot. No complaints here.

Re: What has your recent experience been with Uber or Lyft?

Grade1Teach — Sun, 25 Jul 2021 18:58:02 GMT

We use Uber on occasion. We've never had a complaint. The drivers have either been very friendly or very quiet.

I never use Uber alone. Either with a friend or my husband.

Re: What has your recent experience been with Uber or Lyft?

kaydee50 — Sun, 25 Jul 2021 18:58:51 GMT

Fortunately, here in the city taxis are plentiful. I do not trust either Uber or Lyft although friends have used both without problems.

Re: What has your recent experience been with Uber or Lyft?

Luvsmyfam — Sun, 25 Jul 2021 18:59:02 GMT

I've never used either.kinda scared after hearing stories

Re: What has your recent experience been with Uber or Lyft?

OKPrincess — Sun, 25 Jul 2021 19:01:12 GMT

We've used Uber several times and had a very good experience each time.

Re: What has your recent experience been with Uber or Lyft?

CoffeeNut — Sun, 25 Jul 2021 19:02:49 GMT

I've only done Uber and have no problems and never felt unsafe.

You aren't going to know if you like it until you try it.

Re: What has your recent experience been with Uber or Lyft?

Mindy D — Sun, 25 Jul 2021 19:11:18 GMT

@skincaremaven wrote:
I use Uber frequently. I have never had an issue with Uber or Lyft.
If I had any criticism, it would be that the cars are dirty, seats stained, etc.
But, as far as safety, I have had no issues.
The Lyft cars seem cleaner, but I have not used them nearly as much as Uber.

@skincaremaven @The most complaints are about booked rides that have drivers just change their minds and then don't show up. Riders complained about being charged for these no show rides. Another area of complaint is that drivers ask how the rider will pay. If a rider says credit card and not cash, the driver won't pick them up. Third most frequent problem is the lack of live customer service a availability with no way to solve problems. There were many billing problems. Logging in is another area of complaint. Updating information or forgotten password fixes are also a big problem. Riders have trouble fixing these problems. I'm currently experiencing this. There were many complaints about the timing of pick ups causing riders to be very late to work and doctor appointments even though the rides were not scheduled at peak times of day. I read reviews in the Google Play Store and the Apple App Store. I'm wondering how reliable they really are. Reviewers could have slanted reviews because they were dissatisfied and the satisfied people might not be posting reviews.

Re: What has your recent experience been with Uber or Lyft?

reiki604 — Sun, 25 Jul 2021 19:06:20 GMT

I’ve used both Uber and Lyft and they were both excellent.

Re: What has your recent experience been with Uber or Lyft?

mspatmac — Sun, 25 Jul 2021 19:13:55 GMT

I have used Uber alone and with family, no complaints. DS & DIL and most of their friends use it whenever they go to dinner locally with friends or parties when wine is involed. You can have a family member track you with Uber or talk on your phone with them if you are concerned with your safety.

Re: What has your recent experience been with Uber or Lyft?

Mindy D — Sun, 25 Jul 2021 19:16:00 GMT

@reiki604 wrote:
I’ve used both Uber and Lyft and they were both excellent.

@reiki604 @Recently? Do drivers care if you use your credit card on file?

Re: What has your recent experience been with Uber or Lyft?

teganslaw — Sun, 25 Jul 2021 19:23:44 GMT

I haven't used either one, but I don't understand why the Uber driver would ask how much the rider wants to pay. I thought costs were already determined by miles and peak times. Unless that means tipping, which is another issue.

Re: What has your recent experience been with Uber or Lyft?

Kachina624 — Sun, 25 Jul 2021 19:27:52 GMT

@teganslaw Re-read the post to which you're referring. You misinterpreted it.

Re: What has your recent experience been with Uber or Lyft?

Snowpuppy — Sun, 25 Jul 2021 19:29:06 GMT

DS has used Uber, just 1 no show. Ride booked and driver accepted but then didn't show. He then called for a taxi. Short ride, 10 miles.

Uber does offer a prepaid card, DS keeps a few bucks on it on the app.

I've also used a car service to give him a ride home from an event.

Re: What has your recent experience been with Uber or Lyft?

Somertime — Sun, 25 Jul 2021 19:30:05 GMT

@Mindy D I think you should ask for responses from your area. The experience from someone living in the Pacific Northwest or Maine might be entirely different from someone living in South Beach or New Orleans.

Re: What has your recent experience been with Uber or Lyft?

RollTide2008 — Sun, 25 Jul 2021 19:33:05 GMT

My son uses Uber a lot. He’s never had a bad experience.

Re: What has your recent experience been with Uber or Lyft?

Mindy D — Sun, 25 Jul 2021 19:38:52 GMT

@teganslaw wrote:
I haven't used either one, but I don't understand why the Uber driver would ask how much the rider wants to pay. I thought costs were already determined by miles and peak times. Unless that means tipping, which is another issue.

@teganslaw @Not how much; how...the method of payment. Some of them want cash in hand.

Re: What has your recent experience been with Uber or Lyft?

Bri369 — Sun, 25 Jul 2021 19:40:47 GMT

We've used Uber on vacation, and never had a problem. My kids use Uber frequently.

Just seems like reading reviews is a waste of time for something like Uber. Everyone is going to have a different experience.

My understanding is Uber is meant to be a cashless system. I believe cash is only available in selected markets.