topic Re: How to email paypal? in Community Chat

How to email paypal?

Judaline — Sat, 24 Jul 2021 15:33:17 GMT

I give up. Been trying for at least an hour. All I get is selections of problems and then a little list to pick an answer from. Tried calling-talked to a recording and never did put me thru to an agent. 'we are experiencing a high call volume right now.' No kidding? I'll bet this is 24 hours a day. There's no way to email them. They probably couldn't handle the volume of it. If anyone knows how to get to them, please post it here. The internet told me to look for the email sign under contact. Uh-huh. It doesn't exist.

Re: How to email paypal?

pugvette74 — Sat, 24 Jul 2021 15:48:50 GMT

@Judaline I don't know if this is the same number you have, but this number works for me. 888-221-1161

Re: How to email paypal?

lolakimono — Sat, 24 Jul 2021 15:51:42 GMT

@Judaline

It shows you have to be logged in before you can email.

Did you do that first?

Re: How to email paypal?

Kachina624 — Sat, 24 Jul 2021 15:52:23 GMT

Enter your question just as you've written it into the Google search bar.

It's amazing how they've improved Google. You can ask and receive an answer to ANY question.

Re: How to email paypal?

aroc3435 — Sat, 24 Jul 2021 16:04:25 GMT

@Judaline When I did a Google search it looked like WikiHow had some suggestions about e-mailing or phoning them. If you can't log into your account they inclluded information about workarounds for that, too.

If you are trying to pay your PayPal credit (which is handled by Synchrony) online and have been unnsuccesful doing it that way here is a number where you can pay via your checking account or a Debit--not credit--card: 844-3733-4961. Mon-Fri hours are 8 am to 11pm and Saturday and Sunnday 9 am to 9 pm east coast hours.

I had to do this for a few months when the "Pay Now" link to pay what was soon to be due was not working for me--got an endless spinning circle and never a connection and wanted to be sure I paid on time.

The online payment link started working for me again in June and again it was okay in July.

Hope one of these ideas helps you.

aroc3435

Washington, DC

Re: How to email paypal?

Judaline — Sat, 24 Jul 2021 16:14:43 GMT

@lolakimono wrote:
@Judaline
It shows you have to be logged in before you can email.

Did you do that first?

Yep.

Re: How to email paypal?

Tinkrbl44 — Sat, 24 Jul 2021 16:21:40 GMT

@Judaline wrote:
I give up. Been trying for at least an hour. All I get is selections of problems and then a little list to pick an answer from. Tried calling-talked to a recording and never did put me thru to an agent. 'we are experiencing a high call volume right now.' No kidding? I'll bet this is 24 hours a day. There's no way to email them. They probably couldn't handle the volume of it. If anyone knows how to get to them, please post it here. The internet told me to look for the email sign under contact. Uh-huh. It doesn't exist.

@Judaline

Well, it depends on WHY you want to contact them ... different addresses for different problems. You didn't mention the problem, so we're guessing.

Occasionally I get what are obvious fraud emails from someone trying to look like Paypal and ask me to clarify or log in because my account is "suspended". It's all a scam and I think most people do know the difference.

In those cases I forward the email to spoof@paypal.com and usually get a confirmation email thanking me within 5 minutes.

I just checked other email addresses in my contact list and found service@paypal.com. Do a test email and see if it comes back to you.

PLEASE KEEP IN MIND ----- If you get a genuine email from Paypal, they use your name to address you. If you get an email that doesn't use your name, it's a SCAM email. That's the easiest way to verify validity.

Re: How to email paypal?

Tinkrbl44 — Sat, 24 Jul 2021 16:26:24 GMT

@Judaline

Just checked my phone contacts and I have a saved number for Paypal Customer Service ... 888-221-1161. I called it and it's valid but I didn't try to get a human.

Let us know what happens, ok?

Re: How to email paypal?

BirkiLady — Sat, 24 Jul 2021 17:22:05 GMT

I've also called the customer service line several times without any problem (listed above twice). It's also listed on PayPal's site when you sign in and go to the HELP tab. They are always very kind, professional and helpful. I've never bothered with their email or chat features. Much easier to speak with a live person! Good luck.

Re: How to email paypal?

SilleeMee — Sat, 24 Jul 2021 17:41:35 GMT

They have a "Message us" option window on the Contact Us page. I've never used it but it's there.

Re: How to email paypal?

Judaline — Sat, 24 Jul 2021 18:35:31 GMT

@SilleeMee wrote:
They have a "Message us" option window on the Contact Us page. I've never used it but it's there.

Yeah, that's the one that gives me a virtual list, but no chat person. No live person on the phone number, either. I may try pushing 0 and see what happens. I believe I'll wait till Monday if they have 'such a high volume of calls' on the week-end. thanks for all the suggestions. If you don't hear back from me, I'll be sitting in a corner pulling my hair out.

No biggee about why I want to call them-they did acknowledge my coupon credit from topcash.com. BUT where is it? All my coupon money goes to my bank account. Not this time. I think they used it on my other purchases I made after getting it. I can't find ANywhere that tells me where I want my rebate money to go. I told them once but now it's not available for me to know?

BTW, there once was a Paypal option called Bill Me Later (now obsolete). I had a question about my account so gave them a call. The guy I got asked me a few questions and asked me my password. Not thinking, I rattled it right off. I'd say, two days later I had a charge of 4,000 dollars on my account, from a company in China. I had to get the police out here and file a complaint. They got the guy and my money back (which they had already reimbursed because they believed me). So much for being dumb enough to tell him my password (SO HE COULD GET INTO MY ACCOUNT). He got into it all right.

Re: How to email paypal?

SilleeMee — Sat, 24 Jul 2021 18:46:51 GMT

@Judaline

I suspect that coupon credit went into your PP fund so when you went to pay for something and used PP to pay for it then that's where it went.

PP doesn't transfer money from your PP funds account to banks. You have to do that yourself.

Re: How to email paypal?

Judaline — Sat, 24 Jul 2021 19:30:16 GMT

@SilleeMee wrote:
@Judaline
I suspect that coupon credit went into your PP fund so when you went to pay for something and used PP to pay for it then that's where it went.

PP doesn't transfer money from your PP funds account to banks. You have to do that yourself.

Yes they do-as long as you don't enter a credit card. They have your bank account number either way, so I have mine put right in my banking acct. Except for this last one-can't find what they did with it, altho I see it was received.

Re: How to email paypal?

SilleeMee — Sat, 24 Jul 2021 19:57:38 GMT

@Judaline

I always have to go into my account and transfer money if there's any to transfer in my PP account to go to my bank. PP has never done it automatically. For instance, whenever I get rebates from TopCashBack those go into my PP account until I either transfer it to my bank or leave it in the PP account to spend from there.

Re: How to email paypal?

Judaline — Sat, 24 Jul 2021 20:05:35 GMT

@SilleeMee wrote:
@Judaline
I always have to go into my account and transfer money if there's any to transfer in my PP account to go to my bank. PP has never done it automatically. For instance, whenever I get rebates from TopCashBack those go into my PP account until I either transfer it to my bank or leave it in the PP account to spend from there.

It's weird because when I look at my activity it has all my purchases and two credits, yet my PP balance is 0. So I take it that they used it toward my newer purchases which I didn't authorize.

Re: How to email paypal?

SilleeMee — Sat, 24 Jul 2021 21:54:12 GMT

@Judaline

It's written in the fine print. The amount shown in your PP balance, if any, will be the first to go towards all PP purchases. Then the remaining payment due will be charged to your designated cc/debit card or taken from your bank (if you have it set up that way).