topic Re: sign in issues again in Community Chat

sign in issues again

catter70 — Sun, 04 Jul 2021 23:30:33 GMT

Just again having trouble signing in to reply to a post. Gee, it went a whole 24 hours with no issues. Wish they would just fix it.

Re: sign in issues again

Mustang Shar — Sun, 04 Jul 2021 23:46:01 GMT

Previously I had no issues logging in with my iPhone 12 until today. Every time I signed in, I was thrown back to the Q site and not to Forums. I tried again with the same result. I posted on Facebook and was suggested I reboot my phone. Ta Da, it worked.

Re: sign in issues again

stevieb — Sun, 04 Jul 2021 23:56:43 GMT

@catter70 wrote:
Just again having trouble signing in to reply to a post. Gee, it went a whole 24 hours with no issues. Wish they would just fix it.

You might have enjoyed a 24 hour reprieve, but it appears the problems have been rampant for days now.

Re: sign in issues again

Foxxee — Sun, 04 Jul 2021 23:58:11 GMT

Happened to me this morning. First it wouldn't accept my password, refreshed page, then it did. Sign in then took me to the home page.

This was the first time I had to delete my cookies, history, and all that stuff to get to the Forum. Although, these things happened before, either refreshing the page or closing the page worked.

Crazy, because everything worked all day yesterday.

Re: sign in issues again

OKPrincess — Mon, 05 Jul 2021 00:23:40 GMT

I've had problems signing in too -- sometimes it works and other times it won't accept my password and takes back to homepage.

So far it hasn't tried to assign a new password to me.

Re: sign in issues again

KathyM23 — Mon, 05 Jul 2021 03:41:22 GMT

As I said on another post, I can't sign out - has been this way for about a week now. Also not getting notifications. I have always said when answering any posts about the website, QVC needs to contract with another IT company. They seem to spend their time fooling around and playing with re-designing the website instead of working on the technical issues.

Re: sign in issues again

gardenman — Mon, 05 Jul 2021 13:30:01 GMT

The Edge browser doesn't work at all for signing in. I can sign in with Chrome but it takes multiple steps. (Sign in, takes me to QVC home page, go down to forums, back to forums, sign in again, ,then it keeps me on the forums and I'm signed in.) Edge never lets me sign in at all. I get the: "Hmmm...Something went wrong!" message. Some service providers get paid per page hit and if Q is paying whoever runs the forum per page hit, it's in the best interest of the provider to keep us running around in circles.

Re: sign in issues again

hckynut — Mon, 05 Jul 2021 15:10:15 GMT

@gardenman wrote:
The Edge browser doesn't work at all for signing in. I can sign in with Chrome but it takes multiple steps. (Sign in, takes me to QVC home page, go down to forums, back to forums, sign in again, ,then it keeps me on the forums and I'm signed in.) Edge never lets me sign in at all. I get the: "Hmmm...Something went wrong!" message. Some service providers get paid per page hit and if Q is paying whoever runs the forum per page hit, it's in the best interest of the provider to keep us running around in circles.

@gardenman

As long as the Catch 22 game keeps being played, it has to be "clicks are $$$". Being going on for almost a week now and with the 3 browsers I use. It should be simple to fix, if they wanted it fixed.

My be getting "The Clicks", but losing some potential buyers, which also equals $$$$. There is a reason those that "can" are not fixing this issue, and $$$ is my #1 guess.

hckynut

Re: sign in issues again

gidgetgh — Mon, 05 Jul 2021 15:32:09 GMT

Having problems again today. Posting on my iPad, using Safari. I had to sign in twice on the account page in order to get in.

Re: sign in issues again

Cakers3 — Mon, 05 Jul 2021 15:41:18 GMT

@OKPrincess wrote:
I've had problems signing in too -- sometimes it works and other times it won't accept my password and takes back to homepage.

So far it hasn't tried to assign a new password to me.

@OKPrincess I have had the password problem too. I get the message "Hmm-somthing went wrong".

Hmm-your IT is the "something went wrong".

It's frustrating because the issues change from one day to the next.

Re: sign in issues again

JustJazzmom — Mon, 05 Jul 2021 16:43:32 GMT

I posted this on another thread -- this link works to get you signed into the forums without defaulting you to the QVC home page. I've been using this link with 100% success.

https://community.qvc.com/

Re: sign in issues again

Cakers3 — Mon, 05 Jul 2021 18:39:32 GMT

@JustJazzmom wrote:
I posted this on another thread -- this link works to get you signed into the forums without defaulting you to the QVC home page. I've been using this link with 100% success.

https://community.qvc.com/

@JustJazzmom It still defaulted me to the Homepage to sign in but this time it did bring me right to the Forums after. There were a few seconds of waiting and then the forum page popped up.

This was actually the link I used to use - I would sign in on the Forums page.

I also noticed using this link-I signed out, cleared everything, and when I went back in I was still logged in.

We all seem to have different issues no matter how we sign in.

Thank you for your suggestion, though.

Re: sign in issues again

Grand Happy — Mon, 05 Jul 2021 18:38:02 GMT

I did again as well. It's so stinkin frustrating.
I go to the bottom of the page click on where it says Blogs and Forum then click sign in. It seems to now recognize my new nic. Old one is MaRina3

Re: sign in issues again

stevieb — Mon, 05 Jul 2021 21:25:07 GMT

As already noted, by now there must be at least a dozen threads, across all the forums, and posts virtually everywhere on these boards about the myriad problems customers are having logging in. One can only hope someone important dictates that IT finally take the matter seriously and correct it both quickly and thoroughly. The boards draw users to the site, the more drawn to the site, the more potential for sales. These forums exist as more than merely a 'courtesy', as some seem to believe.

Re: sign in issues again

Cakers3 — Mon, 05 Jul 2021 23:49:34 GMT

@JustJazzmom I am back to the old issue I had the past few days. LOL

Back on the merry-go-round of sign in My Account, scroll to Blogs and Forums, Sign in on the forums, get re-directed back to My Account, enter the password (email has remained), scroll again to Blogs and Forums and now I'm in the Forum.

LOL What fun!

Re: sign in issues again

songbird — Tue, 06 Jul 2021 14:38:14 GMT

First time I've been able to get in. I didn't have to change my nickname. I just hope it stays on. No way will I log off.

Re: sign in issues again

dooBdoo — Tue, 06 Jul 2021 14:41:53 GMT

@JustJazzmom wrote:
I posted this on another thread -- this link works to get you signed into the forums without defaulting you to the QVC home page. I've been using this link with 100% success.

https://community.qvc.com/

Thank you, @JustJazzmom!

I wanted to add, if that link doesn't work to allow a direct login to the forums, here's an alternative:

This is a secure, direct link to the Community login page:

https://www.qvc.com/myaccount/login.community.html

It doesn't seem that everyone is getting the same results, but give this link a try -- so far it's worked for me every time, on my Mac, iPad, and iPhone, using numerous browsers for trial-and-error.

Hope this helps!😊🌻😊

Re: sign in issues again

northiie57 — Tue, 06 Jul 2021 14:58:19 GMT

@JustJazzmom wrote:
I posted this on another thread -- this link works to get you signed into the forums without defaulting you to the QVC home page. I've been using this link with 100% success.

https://community.qvc.com/

Thank you! Have not been able to sign in to the forums all week, wish they would fix!

Re: sign in issues again

VanSleepy — Tue, 06 Jul 2021 17:03:41 GMT

My problem now with being directed to home page and having to put in password twice, is my fat finger keeps hitting Meet the Hosts lol

Re: sign in issues again

stevieb — Tue, 06 Jul 2021 17:09:27 GMT

And wouldn't it be nice if just once a QVC IT representative actually COMMUNICATED with us about the extent of the problem and the status of fixing it... Novel concept, I know... And unlikely...