topic Re: order not received in Community Chat

order not received

Dbdb — Wed, 26 May 2021 18:48:21 GMT

USPS tracking says shipment delivered but it was not. usps customer service rep states that order WAS delivered going by gps and the word of the driver, they will not help me and directed me to go go qvc for resolution. live chat has NOT RESPONDED TO 4 attempts at chatting. does anyone else have issues with non delivery

Re: order not received

KingstonsMom — Wed, 26 May 2021 18:50:45 GMT

@Dbdb

Yes, I have.

Contact the QVCSocialTeam@QVC.com with your order info, etc. they'll take care of it for you.

Re: order not received

Dbdb — Wed, 26 May 2021 18:53:53 GMT

Thank You, Ill see if I can find that link. I dont see anything called that though

Re: order not received

banned again — Wed, 26 May 2021 19:01:04 GMT

There's new email address to try: QVCcustomerconnect@qvc.com

Re: order not received

Venezia — Wed, 26 May 2021 19:06:37 GMT

@Dbdb wrote:
Thank You, Ill see if I can find that link. I dont see anything called that though

Generally, if you post in the "Customer Care" forum, one of the moderators will see it and respond.

However, the easiest way is to email them. That's what you were being advised to do. Email address:

QVCSocialTeam@qvc.com

Just send an email with the order or item number and they can look into it for you. (Don't put any personal information in a post on these forums.)

And, yes, once quite a long time ago, I had an order that said it was delivered, but it certainly wasn't to me. I was lucky - whoever got it, put it in my own mailbox late that night.

Another time I had a food item that said delivered. Again - not to me and all the tracking info said was "driver release". Turned out it had been left at the local post office and was delivered a day or so later in unedible condition. QVC mods dealt with that for me very quickly.

(ETA: @banned again I was posting while the above new email address was posted. Hadn't heard of that before.)

Re: order not received

author — Wed, 26 May 2021 19:03:45 GMT

I had it happen just last week - got a notification that my package was delivered, said it was on Order status tracking, but no package. I was turning around to go back in the house after looking around for it by the garage, mailbox, house, back door, etc., when a mail vehicle roared up and there was my package.

The driver said it was set for the next day delivery and someone at the post office scanned it in by mistake and so she came back with those deliveries that day to get them out. Nice.

It's probably some glitch like that and might turn up the next day. Or at a neighbor's, that's happened too.

Re: order not received

D Kay — Wed, 26 May 2021 19:05:50 GMT

I emailed QVCSocialTeam@qvc.com this morning. Got very prompt response.

Re: order not received

Scorpio1971 — Wed, 26 May 2021 19:06:10 GMT

Call customer service at 1-800-367-9444. Press #0 for customer service. I always call & they help. I never email or do the online chat.

Re: order not received

RespectLife — Wed, 26 May 2021 19:06:12 GMT

@Dbdb wrote:
Thank You, Ill see if I can find that link. I dont see anything called that though

@Dbdb

That is not a link. You won't find it anywhere on QVC.com

It is an email address for the primo cust. service reps.

email using that address giving your order info.

However, it has happened to me as well...just like the other poster...it showed up the next day. Probably a delivery glitch.

Re: order not received

Susan-QVC — Wed, 26 May 2021 19:07:18 GMT

@Dbdb wrote:

USPS tracking says shipment delivered but it was not. usps customer service rep states that order WAS delivered going by gps and the word of the driver, they will not help me and directed me to go go qvc for resolution. live chat has NOT RESPONDED TO 4 attempts at chatting. does anyone else have issues with non delivery

@Dbdb I am sorry that's happened, please email us the order number to QVCSocialTeam@qvc.com, we will be happy to help get this resolved for you.

Susan

Re: order not received

Silver Fox1 — Wed, 26 May 2021 19:09:18 GMT

Yes I have. My package was/is hung up in Providence RI wIth the message "turned over to USPS Providence RI waiting for acceptence". It was mailed to me on April 26th and here we are May 26th and still no delivery. It was going fine then UPS turned it over to USPS in Providence on April 29th and there it has sat ! I called CS and of course the item has sold out so I'm out of luck all they could do was give me a refund. Then today I was tracking another top that I ordered and sure enough same thing, turned over to USPS in Providence RI and has the sam message "waiting for acceptence". This top is sold out also so looks like another one down the drain..........UGH !!! I'll keep my fingers crossed but it seems like in my area if anything ends up In Providence RI it's gone. Looks like it's the place packages go to die !!! I wish they would just send everything UPS !!!! Make a deal with them QVC, USPS sucks !!!

Re: order not received

Kachina624 — Wed, 26 May 2021 19:52:46 GMT

@Silver Fox1 I've had good luck getting these by going to the USPS website and completing a "missing package report". It's amazing how fast they can get found.

Re: order not received

Silver Fox1 — Wed, 26 May 2021 21:27:33 GMT

@Kachina624, good to know !!! I will try it if the package I'm now looking for dosn't move within the next week or so. Thank you so much !!!!!!!

Re: order not received

LillyandHobo — Wed, 26 May 2021 22:36:48 GMT

I did once several months ago (pre Pandemic maybe) but I got ahold of CS on the phone and they resent it quickly and I did receive it then. I hope you get your issue resolved it has been very difficult to address things when there is no one to ans the phones! Good luck