topic Re: Amazon refunded me after a bad delivery in Community Chat

Amazon refunded me after a bad delivery

songbird — Tue, 11 May 2021 11:28:11 GMT

Yesterday I had a water delivery (24 bottles of water from Fi ji) The delivery man could not manage the steps up to my porch. It was a heavy package. Instead he left in upright on one of the steps to my house. We have 5 steps that lead up to our porch. I came out and tried to wrestle with the package up the steps. At one point, I almost lost control of the package. I managed to stop it rolling down the steps. I steadied it and went in side for a box cutter. Cut it opened and put away the water. No body could help me. My husband wasn't home. Anyway, I called Amazon and told them what happen. The box was heavy, but we had a small refrigerator left on our porch. That was a lot heavier then the water. I thought that was the end of it. That was the first time in all the years of ordering from them, that they didn't put it on the porch. But I just saw this morning that they refunded me for the water! I didn't ask for one.

Re: Amazon refunded me after a bad delivery

AuntG — Tue, 11 May 2021 11:33:50 GMT

Not a feel good story. You had to wrestle with the delivery and couldn't handle it, yet you had no empathy for someone who experienced the same difficulty as you had.

Re: Amazon refunded me after a bad delivery

bajsf — Tue, 11 May 2021 11:50:09 GMT

my goodness..think your phone call was a silly idea..I would never have done that..just cut the plastic open and bring it into your house..everyone is looking for something free!

that is the reason why you complained..now tell the truth!!

Maybe I am just in a foul mood this AM..you could have cost that delivery person their job!

Re: Amazon refunded me after a bad delivery

Pook — Tue, 11 May 2021 11:58:18 GMT

When I order water or anything heavy, I always open it and take the water or other items out so I don't have to struggle to get packages up the steps. I also have rolled a heavy package up the steps. I do not expect anyone to help or do it for me! I do get the OP's frustration but to call Amazon and complain... While many delivery people do go the extra mile and put things on porches and up steps it is not a mandated part of their jobs! When ordering delivery is only guaranteed to your property!!

@songbird Another thing to consider, if the delivery person had fallen or injured himself property owner is liable since job does not require them to haul deliveries up steps!! He wold have been doing an unsafe act so not eligible for Worker's Comp!!

Re: Amazon refunded me after a bad delivery

on the bay — Tue, 11 May 2021 11:51:55 GMT

People who deliver pkges should nt have to be moving men.

Not many could lift a 24 bottle pkg without injuring their back.

So simple-when we order something that heavy, you just cut it open, take out the bottles and put in refrig. Simple solutions to something that shouldn't be a problem.

Amen.

Re: Amazon refunded me after a bad delivery

lulu1 — Tue, 11 May 2021 12:24:53 GMT

I do not understand why you would complain just because your water was left on the step. Your delivery was made to the proper address.

Aren't you the same poster who complained when your pizza delivery was left on the porch?

Re: Amazon refunded me after a bad delivery

LindaSal — Tue, 11 May 2021 12:59:23 GMT

Many of our Amazon delivery people are young woman. Some are quite tiny, I would never expect them to carry a case of water up the stairs. As a matter of fact my hubby has helped them more than once take large packages out of the trucks for other unit owners.

Re: Amazon refunded me after a bad delivery

Miss Pepsi — Tue, 11 May 2021 13:28:29 GMT

@songbird wrote:
Yesterday I had a water delivery (24 bottles of water from Fi ji) The delivery man could not manage the steps up to my porch. It was a heavy package. Instead he left in upright on one of the steps to my house. We have 5 steps that lead up to our porch. I came out and tried to wrestle with the package up the steps. At one point, I almost lost control of the package. I managed to stop it rolling down the steps. I steadied it and went in side for a box cutter. Cut it opened and put away the water. No body could help me. My husband wasn't home. Anyway, I called Amazon and told them what happen. The box was heavy, but we had a small refrigerator left on our porch. That was a lot heavier then the water. I thought that was the end of it. That was the first time in all the years of ordering from them, that they didn't put it on the porch. But I just saw this morning that they refunded me for the water! I didn't ask for one.

you didn't ask for on? You kind of did when you called nd complained. A little passive aggressive in my opinion. Very nice of Amazon to do that and their customer service is amazing, but i agree with another poster, you could have cost that delivery person their job. These people for the most part have gone and continue to go above and beyond for us.

I think you need to put yourself in the position of the delivery driver. They got your package to your address, they did their job, that should have been the end of it for both you and them.

Re: Amazon refunded me after a bad delivery

AuntG — Tue, 11 May 2021 13:38:59 GMT

Would be awful if the driver was reprimanded, or worse, fired. I can't envision anyone calling corporate to complain, unless they wanted a freebie.

Re: Amazon refunded me after a bad delivery

MalteseMomma — Tue, 11 May 2021 14:02:40 GMT

@songbird

I'm on your side!!!

Fed Ex that delivers my Chewy, 20 lb, bird seed orders does that all the time.I have complained to chewy and Fed Ex a million times to no avail!!! I'm 83 with heart failure and cannot get it up to my door My neighbor usually sees me struggling and runs to help! Once they even left it in my driveway and once out on the public sidewalk!

Happens to my daughters Chewy orders too.

I have cancelled many seed a/d because of it and have finally given up and stopped birdfeeding.My joy for over 55 yrs.

Amazon doesn't always have the seed I need,but when I do order from the BIG A, they ALWAYS leave it at the top of the stairs.

Re: Amazon refunded me after a bad delivery

Grand Happy — Tue, 11 May 2021 13:55:00 GMT

Maybe next time you order, order less quantity, that way the delivery person can leave it on your porch or have your husband buy it at the store.
A Win Win situation
Sorry you're being so judged, I don't believe you meant any harm.
Have a great day!

Re: Amazon refunded me after a bad delivery

Pook — Tue, 11 May 2021 14:03:32 GMT

I understand that some have medical issues but if delivery people were obligated to do more than deliver packages to an address and had to spend more time catering to each individual person's needs than shipping would be even more expensive for everyone. Maybe larger companies like Amazon and Chewy could charge more to have packages custom delivered to those with special needs.

Re: Amazon refunded me after a bad delivery

mom2four0418 — Tue, 11 May 2021 14:07:14 GMT

There was nothing "bad" about the delivery.

Re: Amazon refunded me after a bad delivery

shaggygirl — Tue, 11 May 2021 14:15:58 GMT

@Pook wrote:
I understand that some have medical issues but if delivery people were obligated to do more than deliver packages to an address and had to spend more time catering to each individual person's needs than shipping would be even more expensive for everyone. Maybe larger companies like Amazon and Chewy could charge more to have packages custom delivered to those with special needs.

@Pook

How would that be accomplished? Would they put all packages over a certain weight in special trucks driven by drivers who have been tested to see how much weight they are capable of toting up steps? What if only one person in a particular town needed an approved heavy toter person to make a delivery on any particular date?

Maybe you have good ideas on how to accomplish this goal.

I have 5 gallon bottles of water delivered for my cooler and have often said to the driver/delivery guys "why don't you just roll them up the driveway?". They usually just laugh. If I'm not home to open the garage door (that's where I keep them) for them to take them in they leave them outside and I just tilt them over and roll them in myself. I do have sons who can lift them onto the cooler.

Re: Amazon refunded me after a bad delivery

northiie57 — Tue, 11 May 2021 14:44:42 GMT

Kudos for Amazon but they really did not have to refund you. My late husband was a fed ex driver and people really do not have no idea how back breaking the job is....super stressful to as it entails driving in worse places and a ton of lifting. Do you know they have to help load their truck at the depot? So they are actually lifting it twice before it gets to you. Personally I stopped buying ALL wasted bottled water and got a fridge size Britta, it is one of my best purchases. I wish they would just eliminate all bottled water. JMO

Re: Amazon refunded me after a bad delivery

Bibione — Tue, 11 May 2021 14:57:26 GMT

If I ordered something heavy,I wouldn't expect it to be outside the door. I recently bought a huge assembled cabinet from Amazon.

They delivered it in front of the garage . My husband had to push it away from the garage door with the car,leaving a small dent on the cabinet. Then we used a dolly to take inside the house.

I never thought of complaining to Amazon.

Re: Amazon refunded me after a bad delivery

qbetzforreal — Tue, 11 May 2021 15:00:25 GMT

Amazon is attentive to its customers. (This has been my experience). They send you a questionnaire after each food delivery inquiring about the delivery service.

I have deliveries frequently and the quality varies from delivery person- one delivered my order to my neighbor's house. I called amazon because I got a message the order had been delivered. Customer service was helpful and did a reorder. I cancelled it when my neighbor alerted me she had my order. Thankfully, she honest.

I later saw where Amazon gave me a refund. I didn't ask for one.

I order the 24 packs of water and they have always been placed on the porch.

Re: Amazon refunded me after a bad delivery

Kachina624 — Tue, 11 May 2021 15:48:48 GMT

@AuntG wrote:
Not a feel good story. You had to wrestle with the delivery and couldn't handle it, yet you had no empathy for someone who experienced the same difficulty as you had.

@AuntG I'm 99% sure the delivery person had a dolly on his truck but was probably too lazy to get it out and use it. Every delivery truck in America has a dolly; heck, I even have and use one. He could have zipped up those steps with a dolly. What if she'd been in an upstairs apartment? I've had heavy rugs, a refrigerator, and furniture that got to my front door just fine. Getting it there is part of the job.

In the case of a woman driver, she should not apply for the job if she can't do the lifting involved. Drivers are clearly told what they'll have to lift when hired. There are no concessions for sex.

Re: Amazon refunded me after a bad delivery

GenXmuse — Tue, 11 May 2021 15:43:54 GMT

I wouldn't take the time to complain about that. Seems a bit petty, since the item wasn't damaged or not delivered to the right address.
This isn't white glove delivery.

Re: Amazon refunded me after a bad delivery

sunshine45 — Tue, 11 May 2021 15:53:29 GMT

@songbird

i had a similar issue last week with water delivery....f..on a day when it was raining.

amazon delivered 3 different cases of water. two were delivered to my front door under a overed area....perfect delivery.

the third was left in the middle of my driveway.....in the rain. i had even left my garage door open and the driver could have pulled up into the driveway and dropped it off right in the garage.....or even the front door like the others. the box was soaking wet. i ripped the box open on the driveway and took out 24 bottles of water and placed them in my garage. yes, i did say "poor delivery" as a follow up with the reason.

i did not get any refund, but i did want to know that i did not find that particular delivery acceptable. they apologize and say it wont happen again. we shall see.......