topic Re: Backorders?? in Community Chat

Backorders??

WJS880 — Tue, 04 May 2021 19:49:12 GMT

What in the world is going on. For the 3rd time in a week, 3 of my orders that were waiting to ship for 4-5 days, were put on backorder. QVC has become undependable in shipping. They are taking a week or more to ship when they do ship. I have cancelled all 3 orders when they went to backorder and will continue to do so. They should be shipping in a timely manner if they want to keep their customers. I'm very disappointed. Will definitely help me to cut back on what I purchase.

Re: Backorders??

Fressa — Tue, 04 May 2021 19:51:54 GMT

I have had the same situation with the patio rugs I ordered. They go from zero status to back order to preparing my order back to zero status or backorder. So frustrating.

Re: Backorders??

Susan Louise — Tue, 04 May 2021 20:04:36 GMT

I have to admit, I am curious why QVC has so many logistic issues with shipping compared to other very large retailers I've been purchasing from. I don't have a problem waiting because I know there are still many issues surrounding COVID related problems...but just curious.

I 'get' the advance orders because in most cases, the shipments of various merchandise hasn't arrived to the QVC warehouses yet because of all the shipping issues. However, if the items are in the warehouses already, I don't get it.

As for items shipped by the vendors themselves, their shipment times have been normal...for me anyway...like LUG and food purchases on auto delivery.

There must be some big glitches along the line somewhere within the QVC shipping dept too.

Re: Backorders??

CAcableGirl2 — Tue, 04 May 2021 20:03:54 GMT

@Fressa I ordered an outdoor rug on free shipping day, and when I went back to check it shows "advance order", but another color was "in stock", so I called CS and they told me they were waiting for more of my color to come in, so she changed my order to the color that was "in stock". Of course, now neither color is showing available and my new color is now showing "advance order".

Frankly, I'm tired of waiting for it to arrive, since it's now May and am trying to decide if I need to cancel it, or see how long it takes before it ships, or QVC cancels it.

Not good....and very frustrating.

Re: Backorders??

BostonMommy — Tue, 04 May 2021 20:27:54 GMT

My Denim & Co. items I ordered just went on backorder. Usually I just cancle my order, when this happens. I want these and will wait it out.

If it's clothes they having been shipping the day that they were suppose to arrive.

Re: Backorders??

agb80 — Tue, 04 May 2021 20:38:19 GMT

I think what is so infuriating is when you order an item well before air time that you saw in the New category...it went into in process and then days later just when you are expecting it to ship...it goes backorder. I have cancelled plenty because of that and I don't care about all the rhetoric....oh you shouldn't have done that because it will eventually ship. That has not been my experience at all that it will eventually ship.

Re: Backorders??

WJS880 — Tue, 04 May 2021 20:38:13 GMT

It's very frustrating for sure. I'm just going to continuing cancelling any order I place that goes to backorder. They will lose a lot of business just from me. If they don't have it in stock, they should explain it when they make the presentation to my way of thinking.

Re: Backorders??

icezeus — Tue, 04 May 2021 23:17:15 GMT

I am on the We#loveQVC FB group, and someone posted that they are hiring 500 warehouse workers.

Perhaps this is one of the reasons they are having problems, not enough staff. I am not sure.

Re: Backorders??

Mz iMac — Tue, 04 May 2021 21:25:27 GMT

@CAcableGirl2

Suggest you send an email to: QVCSocialTeam@qvc.com

Include your ORDER NUMBER in the email. The MODS will sort this out for you & perhaps provide you w/an updated status report.

Re: Backorders??

Kachina624 — Tue, 04 May 2021 23:59:18 GMT

@WJS880 wrote:
What in the world is going on. For the 3rd time in a week, 3 of my orders that were waiting to ship for 4-5 days, were put on backorder. QVC has become undependable in shipping. They are taking a week or more to ship when they do ship. I have cancelled all 3 orders when they went to backorder and will continue to do so. They should be shipping in a timely manner if they want to keep their customers. I'm very disappointed. Will definitely help me to cut back on what I purchase.

@WJS880 This is the new normal for online merchants due to unavoidable shipping delays. Ships arriving at West Coast ports must wait in line to unload. It is not just QVC but all merchants doing imports, and can't be helped. It's the new normal. The pandemic has brought many changes the impact of which will last for years.

Re: Backorders??

RespectLife — Wed, 05 May 2021 13:30:51 GMT

PA, CA, NY and many states still have distancing restrictions. We are not allowed to have full staff working at the same time because they would be TOO close together as per our state restrictions.

This accounts for the fact that there are LESS workers on shifts. Delays and reduction in productivity are the result.

I wish people would realize this! Vendors, merchants, ALL of us want to deliver, sell and produce. WE CAN'T get back to full capacity til all the restrictions are removed. Do you think QVC et al want to lose a sale? Our company doesn't want to take twice as long to complete a contract.

As we are able...we can add staff and it looks like QVC will do the same.

Re: Backorders??

Fressa — Wed, 05 May 2021 15:36:13 GMT

Thanks for the update. I decided that I'm going to wait it out and see if the rugs show up before the snow. If not, then I'll again next year. I really don't want to mix &match rugs on the patio or front porch. UGH!!!